Shafiya Banu
Bangalore
Summary
IT Support Specialist providing end-user troubleshooting for software, hardware, and ticketing systems in fast-moving service environments. Resolves access, usage, and device issues through clear diagnosis, timely escalation, and step-by-step user support. Strengthens response quality by converting customer problems into actionable fixes and concise documentation.
Overview
3
3
Languages
1
1
Certification
Work History
System Engineer
Larsen & Toubro Limited
Bangalore
- Analyzed customer requirements and translated them into functional specifications.
- Resolved product or service issues by clarifying customer complaints and offering appropriate solutions.
- Provided technical support for software and hardware issues across various platforms.
- Assisted customers via phone, email, and chat with troubleshooting inquiries.
- Documented and tracked support tickets in the ticketing system for resolution.
- Educated users on software features and best practices through detailed guides.
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Maintained a positive working relationship with fellow staff and management.
Operation Executive
Concentrix
Bangalore
- Processed and validated business data while ensuring accuracy and adherence to policies.
- Handled B2B operational interactions involving financial and transactional evaluation.
- Updated system records and maintained data integrity.
- Prioritized and managed high-volume workloads efficiently.
Education
Bachelor of Engineering - Information Science & Technology
Visvesvaraya Institute of Technology
Karnataka08-2021
Skills
Teamwork and collaboration
Customer service
Problem-solving
Certification
Post graduate diploma in cyber security
Timeline
Operation Executive
Concentrix
System Engineer
Larsen & Toubro Limited
Bachelor of Engineering - Information Science & Technology
Visvesvaraya Institute of Technology
Soft Skills
- Analytical Thinking
- Clear Communication
- Incident Documentation
- Time Management
- Team Collaboration
- Problem Solving
HOBBY
- Football is one of my favourite hobbies, and I enjoy both playing and following the sport. It has helped me develop teamwork, discipline, communication, and a competitive spirit while keeping me active and motivated.
- I am interested in learning new languages and enjoy exploring different cultures through them. I believe that even spending 15 minutes a day learning a new language can help me continuously improve and develop a valuable skill.