SHAFNA PRAKASH TV
kannur,KL
Summary
Teacher, customer care officer
Compassionate, creative and effective Teacher with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Teacher
Apex English Medium School
- Instructed students in a variety of subjects, fostering a comprehensive understanding of core concepts and encouraging critical thinking.
- Designed engaging lesson plans that catered to diverse learning styles and promoted student participation through interactive activities.
- Evaluated student performance through formative and summative assessments, providing constructive feedback to enhance learning outcomes.
- Guided students in setting academic goals and developing the necessary skills to achieve them while cultivating a positive classroom environment.
- Coordinated with colleagues to develop interdisciplinary projects, enriching the educational experience and promoting teamwork among students.
- Assessed individual student needs and adapted instructional strategies to accommodate varying abilities and ensure optimal learning.
- Adapted curriculum and instructional materials to align with current educational standards and meet the unique needs of each classroom.
- Mentored new teachers, sharing best practices and providing support to promote professional growth and improve educational outcomes.
- Trained students in essential skills, including study techniques and time management, preparing them for future academic challenges.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Customer Care Officer
Vodafone
- Assisted customers in navigating product features, ensuring a seamless user experience and promoting customer satisfaction.
- Coordinated with internal teams to expedite order processing and address customer concerns swiftly.
- Answered customer queries with clear and accurate information, fostering trust and loyalty among clientele.
- Supported the development of customer care training materials to enhance staff knowledge and service quality.
- Improved customer retention rates by establishing strong relationships and providing personalized support.
- Assisted in the analysis of customer feedback data to identify trends and areas for service enhancement.
- Developed strong relationships with customers, leading to increased repeat business.
Customer Care Officer
Nokia care
- Assisted customers with their inquiries, ensuring timely resolution of issues and providing exceptional service.
- Resolved complex customer complaints by identifying root causes and implementing effective solutions.
- Facilitated communication between various departments to enhance service delivery and customer satisfaction.
- Guided customers through product features and benefits, increasing overall product understanding and usage.
- Supported customer onboarding processes to ensure a seamless transition and a positive initial experience.
- Communicated key updates and changes to customers, maintaining transparency and trust.
- Documented customer interactions and feedback systematically to improve service quality and operational efficiency.
- Trained new staff on customer care protocols and best practices, fostering a knowledgeable team environment.
- Monitored customer feedback and service metrics to identify trends and areas for improvement.
- Streamlined processes by implementing new tools that enhanced efficiency and reduced response times.
Teacher
St Francis Higher Secondary School Thottada
2017 - Current
- Instructed students in Mathematics and Environmental Studies, fostering an engaging and interactive learning environment.
- Developed comprehensive lesson plans that align with curriculum standards and cater to diverse learning needs.
- Designed educational activities and projects that promote critical thinking and real-world applications of concepts learned.
- Assessed students' understanding and progress through a variety of evaluation methods, including tests and assignments.
- Engaged students in hands-on learning experiences, encouraging curiosity and exploration of mathematical and environmental concepts.
- Mentored students individually, providing guidance and support to enhance their academic performance and self-confidence.
- Prepared and organized instructional materials, ensuring resources were accessible and effective for student learning.
- Motivated students to achieve their full potential by recognizing individual strengths and fostering a growth mindset.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
Education
Plus Two - Actuarial Science
GPA: SECOND CLASS%
- Final Grade: [Number]%
BA - English
10 -
01.2003
GPA: first class
- Ranked [Number]% in Class
Skills
Student engagement
Certification
COMPUTER MS OFFICE EXCEL
Timeline
Customer Care Officer - Nokia care
BHARATHIAR UNIVERSITY - BA, English
Teacher - Apex English Medium School
Customer Care Officer - Vodafone
Teacher - St Francis Higher Secondary School Thottada
2017 - Current
AKG MEMORIAL GOVT HIGHER SECONDARY SCHOOL PINARAYI - Plus Two, Actuarial Science
Government Hss Muzhapilangad - 10,