MD SHAFQUAT ULLAH
IT Professional
South delhi
Summary
I am a dedicated IT professional with a strong background in computer applications, currently completed my Master's degree. My expertise spans Front-end development and cybersecurity. I am motivated by the ability to solve real-world problems through technology and passionate about continuous learning to keep pace with the dynamic IT sector.
Overview
8
8
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Customer Care Executive
Dish Tv
08.2024 - 11.2024
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Reduced customer complaints with proactive issue identification and resolution strategies.
Education
M.C.A - Computer Application
Patliputra University
Patna 08.2021 - 06.2023
B.C.A - Computer Application
M.M.H.A.P. University
Patna 08.2018 - 06.2021
I. Sc - Science
B.S.E.B Patna
Sheikhpura 06.2014 - 06.2016
Matric -
B.S.E.B Patna
Sheikhpura 05.2013 - 07.2014
Skills
Front-end
HTML
CSS
JavaScript
Web Development
React
Python
Full Stack
C
MySQL
Oracle
Visual Basic
Visual Studio
Ethical hacking
Cybersecurity
Burp Suite
Metasploit
Nessus
nikto
Nmap
Wireshark
SQL Injection
XML
Adobe Photoshop
M S word
M S excel
Computer Hardware
Computer Software
Certification
Full Stack Web Development Masterclass, 2024
Training
- Web Development Training from college side
Period-2.5 Months
Hobbies
- Listening Music
- Playing Cricket
- Play Games & some Ethical Hacking,
Timeline
Customer Care Executive
Dish Tv
08.2024 - 11.2024
Full Stack Web Development Masterclass, 2024
04-2024
Diploma in Cybersecurity Ethical Hacking, 2022, Data Space Academy
06-2023
M.C.A - Computer Application
Patliputra University
08.2021 - 06.2023
B.C.A - Computer Application
M.M.H.A.P. University
08.2018 - 06.2021
I. Sc - Science
B.S.E.B Patna
06.2014 - 06.2016
Matric -
B.S.E.B Patna
05.2013 - 07.2014
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