Shafulla

Job Responsibility:

• Greeting the clients warmly, in a welcoming and friendly manner.
• Demonstrated professionalism and dedication to client satisfaction through consistent punctuality, attention to detail, and commitment to high-quality service delivery.
• Provided attentive care during treatments, addressing any concerns or discomforts promptly and professionally.
• Collaborated with spa management to develop innovative treatment packages, attracting new clients and generating increased revenue.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Perform opening and closing procedures.
• Scheduling guest appointments.
• Arrange the workstation, treatment room, and drapes.
• Helps promote the massage to the spa members and the hotel guests. Monitor stock levels of oils and creams, and ensure that par stock levels are maintained at all times.
• Provides individualized bodywork treatments that meet the guests' needs and expectations.
• Be thoroughly familiar with, and able to recommend, spa products and treatments, as well as know pertinent hotel information.
• Obtains the basic medical history of a client, assesses any problems or conditions, and suggests appropriate therapy based on the client's current health.
• Assess guest needs, and inquire about contraindications, such as any allergies, high blood pressure, and pregnancy, before beginning the service.
• Maintains the spa and treatment room appearance and cleanliness according to standard operating procedures.
• Be familiar with all hotel, spa packages, promotions, prices, and rates.
• Ensures that a high standard of service is maintained throughout the spa.
• Provide massage services to guests using props and/or products.
• Maintain positive guest relations at all times, and maintain client details and confidentiality.
• Try to resolve guest complaints, ensure guest satisfaction, and inform the management about any incidents or guest complaints.
• Fill out the necessary reports or data at the end of each session.
• Attend all scheduled meetings, classes, and training sessions; knowledge required within the spa must be passed on to co-workers.
• Assists with washing and folding all linens used in treatment rooms.
• Genuine interest in helping clients overcome their physical problems.