Summary
Overview
Work History
Education
Skills
Personal Traits
Certifications And Achievements
Migration Technology Development
Personal Information
Interests
Timeline
Generic
Shagufta Quadir

Shagufta Quadir

Project Manager
Hyderabad

Summary

Dynamic and detail-oriented professional with 8+ years of experience in IT Infrastructure, System Administration, and Service Management. Adept at managing high-severity incidents, coordinating across global teams, and driving resolution processes under ITIL frameworks. Seeking to leverage my technical acumen and leadership skills to manage IT projects from initiation through execution and closure, ensuring timely delivery and exceeding client expectations.

Overview

9
9
years of professional experience
2015
2015
years of post-secondary education
3
3
Languages

Work History

Project Manager

WIPRO LTD.
04.2023 - Current
  • Managing team of 5 developers on new & enhancement projects.
  • Detailed Business case plan utilizing Initiation, Planning, Monitoring & control phase.
  • Determining the cost case on initial signoff projects (Phase wise) and commencing PO for support activities based the milestones.
  • Driving DMH call on project challenge callouts.
  • Responsible for weekly client conference call to define and set project specifications/ objectives.
  • Collaborated with UI designers to gather feedback from end users, resulting in form field design improvements and a 20% increase in user satisfaction.
  • Scrum master role for an agile project team on facilitating effective communication and coordination among groups for Transport module.
  • Implemented a continuous integration and deployment pipeline with ARB, Penetration test, Dev, UAT & Production environment approvals, leading to a 25% reduction in integration issues and faster delivery of network migration.
  • Administered Linux servers, performed upgrades, and managed incident workflows across client environments.
  • Collaborated cross-functionally for workflow testing and incident resolution.
  • Sent status reports and root cause documentation for high-priority tickets.

Operations Lead & System Administrator

KYNDRYL SOLUTIONS
09.2021 - 02.2023
  • Company Overview: Project: WALMART
  • Managed 50,000+ servers across Linux, VMware, and Windows platforms.
  • Regular data analysis and conducted weekly reviews.
  • Research and analysis of data from global outage, server, and SLA performance to support key proposals.
  • Trained and monitored the work of research support personnel.
  • Recognized abnormal results and varying conditions and procedures to correct problems.
  • Clearly defined program objectives led the development of the implementation plan by meeting client SLA’s.
  • Setting goals and targets, strategizing, meeting quality standards.
  • Developed processes and tools that encouraged continuous performance improvements.
  • Participated in meetings at the operational and project level, providing continuous phased transition of training period.
  • Led resolution for Priority 1 incidents and worked with cross-functional teams (Network, Linux, VMware).
  • Ensured cluster safety during upgrades through VM migration planning.
  • Monitored server health, optimized system uptime, and drove proactive problem management.
  • Project: WALMART

Tech Support Associate & Incident Coordinator

IBM INDIA PVT. LTD.
03.2016 - 08.2021
  • SPOC for incident quality audits, weekly reports, and RCA coordination.
  • Part of the Knowledge Transition (KT) team during the project launch of The Co-operative Bank Project from 5th May 2017 to 15th July 2017.
  • Conducted training workshops for new team members.
  • Led daily standups and served as Agile SPOC for cross-team coordination.
  • Owned end-to-end lifecycle of tickets and collaborated with L2/L3 teams and clients.

Education

Bachelor of Engineering - Electronics & Telecommunication

G.H. Raisoni College
2015

Skills

  • Linux system administration

  • Windows Server management

  • VMware ESXi management

  • ServiceNow

  • Maximo

  • Hagar

  • Command line interface proficiency

  • KVM

  • Horizon

  • Shell scripting

  • Proficient in TCP/IP networking

  • DNS troubleshooting skills

  • DHCP server management

  • Firewall Configuration

Project management

Personal Traits

  • Quick Learner
  • Strong Communication Skills
  • Analytical Thinker
  • Team Player

Certifications And Achievements

  • Red Hat Certified System Administrator
  • Azure Fundamentals
  • Technical Skill Update: 1 FTE cost saving
  • Agile SPOC for Co-operative Bank and Schneider Electric Projects
  • Multiple SDM & Client Appreciations for Incident Coordination
  • Maintained Zero Escalations Throughout
  • Best Performer Award – Co-operative Bank
  • Project Involvement: UPS, DIMM Replacement, Submeter Implementation

Migration Technology Development

  • Server migration from physical to virtual environments using VMware
  • OS-level migrations and upgrades on Linux (RedHat, AIX) and Windows Server platforms
  • VM migrations to ensure high availability during maintenance/upgrades
  • Incident coordination during infrastructure transitions and upgrade activities
  • Tools worked with: ServiceNow, Maximo, Hagar, CLI, KVM, Horizon
  • Exposure to automation using shell scripting for server administration
  • Supported cross-platform infrastructure (Linux, Windows, VMware) over IBM, HP & Dell servers
  • Coordinated with network and application teams during outage resolution and data flow transitions
  • Familiarity with server performance tools (XMatters, XClarity) and monitoring-driven development
  • Supported efforts related to high-availability clusters and critical store systems

Personal Information

  • Passport Number: ZA003731
  • Passport Date Of Issue: 03/26/25
  • Passport Expiry Date: 03/25/35
  • Date of Birth: 05/31/91
  • Nationality: Indian

Interests

Creative writing, Public speaking, Travelling, Photography

Timeline

Project Manager

WIPRO LTD.
04.2023 - Current

Operations Lead & System Administrator

KYNDRYL SOLUTIONS
09.2021 - 02.2023

Tech Support Associate & Incident Coordinator

IBM INDIA PVT. LTD.
03.2016 - 08.2021

Bachelor of Engineering - Electronics & Telecommunication

G.H. Raisoni College

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Shagufta QuadirProject Manager