Shagun Bansal

COCE Processing (Corporate Action Processing Team)

· Reconciliation of various corporate action event on ex-date, record date and pay date.

· Follow up with client RM’s for deadline oriented corporate action event and client election management.

· Reporting and management of all CASS breaks.

· Publishing monthly KPI/KPI with the help of Power BI to department heads for various regions.

· Reviewed completed work to verify consistency, quality and conformance.

· Tracked all MT564/568 to schedule events in our system.

· Notified all clients, including swap clients, about upcoming events.

· SOP management and training everyone across regions about the process

· Various system enhancement projects and testing.

· Maintaining various system issues and highlighting them to senior management and technical teams to improve client experience.

Agency Lending, UK Settlements

• Monitored borrows and returns for UK equities and gilts, ensuring timely settlements.
• Ensured recalls and client sales were received, settled, and reflected in JPM systems on the same day.
• Managed email correspondence with a response time of 1.5 hours per email.
• Monitored and cleared all breaks for UK settlements, liaising with traders, trade support, and counterparts.
• Met market cut-offs for equities and gilts, ensuring timely transaction closure.
• Conducted reconciliation of Nostro and Agent breaks for accuracy and compliance.

Corporate Action, Dividend & Interest

Jan 2015 - May 2018

• Oversaw reconciliation and ensured accurate payments for JPM clients across APAC, EMEA, and WHEM regions, covering 70+ markets.
• Managed transaction processing, including internal accounting entries and MT566 swift processing.
• Provided timely financial information and insightful analytics to global stakeholders for strategic execution.
• Conducted root cause analysis for STP failures, aiding in process automation.
• Generated MIS reports and actively contributed to STP projects to enhance client experience.
• Handled client inquiries and escalations, maintaining SLA compliance.
• Collaborated with counterparts worldwide to ensure timely transaction closure.
• Tracked high-value cash breaks and performed daily reconciliation of Nostro and internal breaks.

Pre-reconciliation, Corporate Action, Dividend & Interest

Jun 2018 - Jul 2021

• Reconciled agent books to increase payment STP, conducted income reconciliation, and managed client positions.
• Tracked and cleared payment backlogs, resolved client queries, and addressed system issues.
• Conducted daily tracking of blueprint clients to prevent payment errors and maintained SOPs for process improvements.