Shagun Gupta
New Delhi
Summary
Senior Product Designer with 3+ years of end-to-end, 0→1 ownership across enterprise and consumer products. I design for complex, technical systems - field operations platforms, developer tooling, and data-heavy interfaces - translating user research into product strategy co-owned with PM and engineering. I specialize in AI product design: shaping how generative AI, LLM-powered features, and agentic workflows surface in product UX, with a clear point of view on human-AI interaction, model behavior, and trust. Fluent in an AI-native design practice (Claude, Lovable, Framer daily), and proven on distributed, async-heavy teams across NA, EMEA, and APAC.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Senior Product Designer
Think Design Collaborative
01.2026 - Current
- Led end-to-end research and design for Sleepwell's website revamp; conducted analytics review, heatmap analysis, competitor benchmarking, and CX audits to identify user behavior patterns and conversion drop-offs.
- Translated research into a full design system and production-quality prototypes for homepage, PLP, PDP, and store-locator flows, directly improving conversion pathways and driving offline store footfall.
- Designed AI-driven product features and integrated generative AI into the design workflow throughout: used Claude for strategic ideation, rapid critique, and eval-style feedback loops, compressing ideation cycles while maintaining design rigor.
- Partnered with stakeholders to align design decisions with business KPIs; documented decisions post-meetings to ensure feedback clarity and accountability in an async client relationship.
- Sleepwell: E-commerce & Retail Redesign, Hero MotoCorp: Enterprise Sales & Dealership Operations
Product Designer, Lead - OtisOneView (Global Initiative)
LTIMindtree
Noida
11.2022 - 09.2025
- Led end-to-end design for 4 enterprise applications serving 50,000+ field technicians across NA, EMEA, APAC, and China: a safety-critical, high-stakes technical audience comparable to developers and SDETs.
- Co-owned product strategy from concept through delivery in close partnership with PMs, product owners, solution architects, and global engineering teams; drove the initiative from a winning strategic proposal to a live, scaled platform.
- Achieved 95% user satisfaction score and 40% reduction in support tickets, directly attributable to research-driven design decisions and a scalable, documented design system.
- Grew and managed design team from 1 to 6 designers; established Center of Excellence for UX within Otis account, setting standards for research, interaction design, and governance of design system.
- Conducted remote UAT sessions with field mechanics across diverse global regions; integrated direct user feedback into iterative releases to refine functionality and optimize workflows.
- Designed and built enterprise products that streamlined sales and dealership operations across Pan-India, enhancing overall efficiency.
- Contributed to RFP and proposal submissions, articulating business case for design investment and securing key accounts for LTIM.
UX Design Intern
Tata Elxsi
Bengaluru
06.2022 - 09.2022
- Developed wireframes and prototypes to effectively communicate design concepts for in-house IPTV in OTT vertical.
- Conducted user research to understand client needs and preferences.
- Created wireframes and prototypes using design tools for project proposals.
- Collaborated with cross-functional teams to gather feedback on design concepts.
Design Thinking Intern
SUGAR Network
10.2021 - 07.2022
- Collaborated with cross-functional, globally distributed team to design AI-powered robo-advisory solution for CRIF, Italy, enabling support for micro-entrepreneurs in Italian market.
Education
Post Graduate Certification - Design & Innovation
Indian School of Design and Innovation (ISDI)
Mumbai01-2022
BBA - Information Technology
Symbiosis Institute of Computer Studies and Research
Pune01-2021
Skills
- Human-AI Interaction
- Conversational & Agentic UX
- LLM-powered Features
- Generative AI in Product
- Claude
- ChatGPT
- Notion AI
- Lovable
- Framer
- Figma Make
- Figma
- Adobe XD
- Sketch
- HTML/CSS
- JavaScript
- User Research
- Usability Testing
- UAT
- Heatmap & Analytics Analysis
- Information Architecture
- Design Systems
- Azure DevOps
Certification
- Become a UX Designer from Scratch, Interaction Design Foundation, 05/21
- Applications of Excel for Statistical Analysis, SICSR, 06/20
Skills
Human-AI Interaction, Conversational & Agentic UX, LLM-powered Features, Generative AI in Product, Prompt & Eval Design, Model Behavior & Trust, Claude, ChatGPT, Notion AI, Lovable, Framer, Figma Make, Figma, Adobe XD, Sketch, Framer, HTML/CSS, React, JavaScript, User Research, Usability Testing, UAT, Heatmap & Analytics Analysis, Information Architecture, Design Systems, Agile (Scrum/Kanban), Azure DevOps, Async-distributed team workflows, Workshop facilitation
Timeline
Senior Product Designer
Think Design Collaborative
01.2026 - Current
Product Designer, Lead - OtisOneView (Global Initiative)
LTIMindtree
11.2022 - 09.2025
UX Design Intern
Tata Elxsi
06.2022 - 09.2022
Design Thinking Intern
SUGAR Network
10.2021 - 07.2022
Post Graduate Certification - Design & Innovation
Indian School of Design and Innovation (ISDI)
BBA - Information Technology
Symbiosis Institute of Computer Studies and Research