Shagun Sharma
NOC Engineer
Delhi
Summary
NOC Engineer at IXIGO with a proven track record in managing high-risk incidents and enhancing service reliability. Expert in ITIL processes, particularly Incident Management, while effectively guiding the Infrastructure Operations L1 team. Proficient in network fundamentals (TCP/IP, DNS, DHCP, VPNs)
Overview
3
3
years of professional experience
Work History
NOC Engineer
IXIGO
09.2022 - Current
- Oversee applications and services, including URLs, applications, and middleware, identifying potential issues and risks proactively.
- Respond to alerts and risks promptly, following established procedures to maintain service levels.
- Log, report, and escalate service incidents and risks using ITSM tools, collaborating with specialists for efficient resolution.
- Work in shifts to ensure 24x7x365 service coverage, maintaining communication with internal business users regarding service issues and updates.
- Manage high-risk or critical incidents, ensuring accurate evaluation and timely escalation to 2nd or 3rd line teams.
Education
Bachelor of Arts -
Ganga International School
Delhi 04.2001 -
Skills
Networking: TCP/IP, DNS, DHCP, VPNs
Cloud Exposure: AWS (EC2, S3, CloudWatch, IAM)
Soft Skills: Communication, Escalation Handling, Shift Operations, Documentation
Monitoring Tools: New Relic, Grafana, OpenTelemetry, Data Dog
Professional Skills
- Experience with Linux system administration tasks including user management, file permissions, service monitoring along with hands-on exposure to AWS Cloud services like EC2, S3, and CloudWatch
- Excellent spoken and written English communication skills, maintaining professionalism under pressure.
- Strong problem-solving abilities and attention to detail.
- Effective collaboration and relationship management with support teams and business users.
Timeline
NOC Engineer
IXIGO
09.2022 - Current
Bachelor of Arts -
Ganga International School
04.2001 -
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