SHAGUN VERMA
Hoshiarpur
Summary
Mission oriented, Marketing and communications leader with over around 2 years of experience in the sale department of marketing. Flexible and versatile - able to maintain a sense of humor under pressure poised and professional with an ability to transcend personal differences in order to reach a common goal.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Service Desk Manager
INDUSIND BANK,
Hoshiarpur
04.2024 - Current
- Customer service executive by providing and dealing with customer queries, complaints and their demands
- Managed a team for service delivery professionals, overseeing the delivery of customer service operations.
- Developed and implemented service delivery strategies to improve customer service operations
- Established and maintained relationships with customers third-party vendors and suppliers to ensure quality service deliveryDeveloped and maintained service level agreements
- Monitored customer service operations and provided feedback to senior management
WELCOME DESK
HDFC BANK
Hoshiarpur
06.2023 - 01.2024
- Operations handling: Welcome calling maintenance, Vouchers maintenance, Cheque Clearing and day book checking
- Welcomed and provided assistance to visitors in a friendly and courteous mannero Successfully managed cash register operations, including opening and closing procedures, and proper record-keeping
- Reconciled bank accounts and general ledger accounts on a monthly basis
- Excellent communication and organizational skills
BRANCH SALES EXECUTIVE
BANDHAN BANK
Hoshiarpur
10.2021 - 05.2023
- Qualified the contest 'The Ludhiana Legends' achieved Trophy
- Qualified the RH contest of JANDAAR JANUARY achieved special reward.
- Qualified' Star March miracle' Contest got appreciation certificate.
- Operations handling:
- Welcome calling maintenance
- Vouchers maintenance
Education
SANATANA DHARMA COLLEGE
Hoshiarpur, Punjab, India 08.2016 - 07.2019
Senior secondary school -
S.A.V JAIN BOARDING SCHOOL
03.2015 - 08.2016
Skills
- COMPUTER BASICS KNOWLEDGE
- COMMUNICATION SKILLS
- GOOD TIME MANAGEMENT
- DECISIONMAKING SKILL
- LEADERSHIP
- TEAMWORK
- PROBLEM SOLVING
Personal Information
- Date of Birth: 04/20/98
- Nationality: Indian
Languages
English
Proficient
C2
Hindi
Proficient
C2
Courses
- Tally
Timeline
Service Desk Manager
INDUSIND BANK,
04.2024 - Current
WELCOME DESK
HDFC BANK
06.2023 - 01.2024
BRANCH SALES EXECUTIVE
BANDHAN BANK
10.2021 - 05.2023
SANATANA DHARMA COLLEGE
08.2016 - 07.2019
Senior secondary school -
S.A.V JAIN BOARDING SCHOOL
03.2015 - 08.2016