Vidhi Shah
Ahmedabad,Gujrat
Summary
Dynamic Customer Relations Manager with a proven track record at Nixynova Motoren Pvt Ltd, enhancing client loyalty and streamlining feedback processes. Excelled in CRM software proficiency and training, boosting customer retention and team productivity. Skilled in leveraging customer development planning and quality assurance to drive business growth and operational excellence.
Overview
12
12
years of professional experience
Work History
Customer Relations Manager
Nixynova Motoren Pvt Ltd
02.2019 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.
- Managed customer relations on ongoing basis to maximize customer retention.
- Implemented effective communication strategies for better understanding of customer needs and expectations.
Customer Relations Manager
Planet Automative Pvt Ltd
02.2018 - 02.2019
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Managed customer relations on ongoing basis to maximize customer retention.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Managed department call volume of [Number] calls per day and coordinated department schedules to maximize coverage during peak hours.
Customer Relations Manager
Infinium Motors Pvt Ltd
07.2012 - 03.2018
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Made customers aware of current and new programs and services.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Managed department call volume of [Number] calls per day and coordinated department schedules to maximize coverage during peak hours.
- Developed new employees and on-going performance assessment of current employees.
- Analyzed customer feedback data to identify trends and areas requiring improvement initiatives.
- Created activities and engagements to enhance customer experience, knowledge, and patronage.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
Education
Master of Commerce - Accounting
Gujrat University
Ahmedabad05-2012
Skills
- Strong work ethic
- Quality assurance
- CRM software proficiency
- Workload management
- Customer development planning
- Customer service
- Training and mentoring
- Customer relations
- Customer relationship management
- Business development
- Reports generation
Languages
Hindi
Advanced (C1)
English
Intermediate (B1)
Gujarati
Advanced (C1)
Timeline
Customer Relations Manager
Nixynova Motoren Pvt Ltd
02.2019 - Current
Customer Relations Manager
Planet Automative Pvt Ltd
02.2018 - 02.2019
Customer Relations Manager
Infinium Motors Pvt Ltd
07.2012 - 03.2018
Master of Commerce - Accounting
Gujrat University
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