Summary
Overview
Work History
Education
Skills
Accomplishments
Workshops Training Programs Attended
Personal Information
Technical Summary
Team Sports, Community Service, Traveling, Photography, Cooking, Music
Timeline
Generic

SHAH ALAM

Inventory Analyst
New Delhi

Summary

Experienced professional in IT and telecom services with a strong track record of handling diverse roles and lines of business. Currently recognized as an inventory analyst specializing in migration/in-life projects and asset inventory & CMDB. Skilled in cultivating strong client relationships with stakeholders in asset inventory and end-of-life (EOL), software patching, vulnerability management programs, and reports. Proficient in project coordination to ensure seamless execution.

Overview

2026
2026
years of professional experience
2006
2006
years of post-secondary education
3
3
Languages

Work History

Inventory Manager

British Telecom

CDM Analyst

British Telecommunications
04.2022 - Current
  • Aligned in Global Contract of Telecom Network Service Delivery and Migration (T&T/In-Life) Inventory Management duties of Major Contract along with Mentoring of the Team.
  • Managing minor and Complex contract:IAG SKF, ALFRED KAERCHER, P&G, BCG SDWAN, KPMG, Credit Swiss.
  • Primarily KRAs include the following for the above contract: Currently working for Inter National Airlines Group contract (IAG).
  • Owning the accountability for ensuring all Services are delivered to the agreed requirements of the Customer, within the bounds of the Customer contract and to the expected level of time, quality and cost.
  • Implement the Continuous Service Improvement Strategy to ensure the sustainable delivery of the Client Service Level Agreements, through the delivery of the Continual Service Improvement Plan.
  • Creating customized reporting solution, which simplified the routine processing and reporting for customers.
  • New Customer on-boarding.
  • Ensuring equipment’s is correctly Installed/Amended/Removed on/at/from client's site as per the precise Service Request/Change.
  • Experience in managing customers, stakeholders, Suppliers, project managers and technical team as per contract requirement.
  • Giving insight to business unit aware about every change happening in the project.
  • Provide reports of daily, weekly, monthly, quarterly and ad-hoc Productivity and progress reports as needed.
  • Taking ownership of My Contract and Team and Managing Workload on daily basis.
  • Develop, document (SOP/SOW/LWI) and maintain Training and Knowledge Transfer procedures that meet requirements.
  • Accountable to response all the queries related to the Monitoring/ which comes under the Contract.
  • Track and communicate for Cessation, Disposal & Credit Status from the different vendors.
  • Keep track of all records of PO raised against those requests for CDC (Cessation, Disposal & Credit).
  • Document and follow all processes effectively as per the weekly call with Market Unit/Stakeholder.
  • Preparing guiding the new teammates for having contractual knowledge including governance and improvement plan also with gap analysis in the contract and plan.
  • Analysis of Life cycle of Vulnerability and End of Life Support for Hardware and Software report and share with the TD’s and related team for Vulnerability checks and remediation.
  • Managing the list of discovered assets to keep them accurate and up to date in CMDB.
  • Scanning the network devices from customer tool E-health weekly.
  • Inventory Data Management and Governance for Contracts: Fetching reports from various BT monitoring systems & Keep Inventory Clean portal to ensure the Inventory Data are being captured and monitored as per the business requirement.
  • CMDB data reconciliation for Billing to avoid revenue leakage.
  • Working with the team to establish Projects/Program and Portfolio Governance processes, procedures and templates.
  • Provide data and information related to transition/transformation projects.
  • Decreasing risk of regulatory fines: Ensuring the agreed timeline (with MUs) for all the contracts are being met. To accomplish the target, monthly trackers are maintained.
  • E2E Process Improvement across Inventory: To understand the E2E inventory data flow and advising the design teams to reduce/remove the redundant processes involved in the overall process.
  • BT License Management collaborates with BT Asset and Configuration Management to store the discovered licenses stored in dedicated inventories.
  • Providing Technical solution for Inventory failures across Systems: To understand and provide solutions to the Inventory data journey failure encountered during the E2E data flow.
  • Control over E2E Data flow of Inventory Process and Methods.
  • Working closely with the systems teams to enable any required changes to encounter any issues faced as part of day-to-day delivery.

CDM Support

BT E-Serv India Pvt Ltd
04.2018 - 01.2020
  • As a Inventory Manager Primary responsibility was to maintain (Build, Cleans and managed) accurate Telecom Inventory Data for BT Central repository (DATABASE).
  • The objective was to keep the inventory clean to satisfy the end customers.
  • This role included Loading of Structured data (Maintaining proper Governance), Cleansing incorrect data to fulfill accurate billing proactive fault monitoring, and prompt incident management and fault resolution.
  • The focus was to manage the inventories (LAN, WAN, Switches, Routers, Wireless LAN, MPLS Products, Firewall, Securities, servers) provided to the customers, all get maintained in a central repository and to ensure Data Governance so that the downstream system are fed with required Data.
  • Proactive cleansing by referring to Keep Inventory Clean report (KIC).
  • Requirement gathering from stakeholder during the Initial inventory phase.
  • Stakeholder management, Ontime Delivery of projects and meeting customers SLA.
  • Liaising with respective ASG to Resolve Inventory issues.
  • Helping CMDB and PM for Incident Management and Fault Monitoring in downstream System like NMDB, SMART, IONIX.
  • Maintain the Database and Data Quality through Data Standardization & Data Governance.
  • Coordinate with CMDB team for change management/Incident to ensure for efficient and prompt handling of all changes to control IT infrastructure, in order to minimize the number and impact of any related incidents upon service.

Senior Technical Support

Tech Mahindra Ltd.
11.2007 - 12.2014
  • Current Role- Asset Inventory Manager.
  • Did transition for NETBRAIN, KIC, DECOM (Circuit Cessation) and Asset Inventory Management (for P&G IT products and Services).
  • AIM team primarily uses the NetBrain OE client to scan and discover the devices on the P&G network.
  • Preparing knowledge transfer documents through calls and getting reviewed from P&G client.
  • Keeping a track on P&G Inventory mailbox of every email received from the client.
  • Maintaining/updating inventory for The Procter & Gamble Co.
  • Helping team and quality to improvise the process as per the standard agreed.
  • Working on tools (Ehealth monitoring, SharePoint updating) & maintaining dashboards.
  • Maintaining client weekly reports.
  • IMACs (Changes to existing Master inventory Record).
  • Involved in adding/amending/ceasing the information via different pre-defined tools.
  • Client interaction through mails and scheduled calls.
  • Quality Monitoring and addressing areas of improvement.
  • Provide the PSTN, LEASE LINE and VPN Technology Solutions as per the Client’s requirement.
  • Making calls onshore to Project managers and getting appointment fixed for the installation of BT new services.
  • Installation of VPN services (Embark) onshore and forwarding the request for the same to the engineers and getting the appointment fixed.
  • Keep a daily check on Quality work of the team based on the Quality Analyst guidelines.
  • Maintain the DATABASE of the daily performance report and send it across to client on a daily basis.
  • And generate the reports as per the client requirement.
  • Send the report on daily basis to International Clients (British Telecom) to get the evaluation done of the daily performance.
  • Maintain Monthly/weekly performance database.

Technical Support Associate

SAPIENT Pvt Ltd.
06.2006 - 05.2007
  • The project mainly involves Technical support and Enhancement in the hardware & software.
  • Provides support to end users, including LAN connectivity, hardware, Software, Network, Printing issues, System Integration.
  • Troubleshooting Problems through VNC, Remote Desktop Connection or Net meeting.
  • Accountable for category management – suppliers’ identification, requesting proposals, negotiating with suppliers, supplier empanelment & contract management.
  • Negotiating with external vendors to secure advantageous terms.
  • Manage relationships with internal and external stakeholders.
  • Facilitate communication to/from vendors and internal partners and conduct meetings that include vendors, internal partners, and other stakeholders as appropriate.
  • Lead the vendor selection process, Sourcing of Local, Regional and Global Vendors.
  • Ownership of the Vendor Onboarding and Contract Management (SOW, MSA, NDA, Commercial Agreements & similar legal & subcontracting agreements).
  • Oversee vendor life cycle, including needs assessment, vendor selection, and contract negotiation, approval, modification, and termination.
  • Responsible for supplier relationship management.
  • Working closely with the suppliers to develop attractive bids to win business.
  • Negotiating commercial terms and SLA’s with the vendors.
  • Facilitating procurement in setting up Global contracts with suppliers.
  • Identifying new suppliers for difficult and unexplored countries or regions.
  • Reviews vendor statements and resolves billing issues prepares payment history spreadsheets as needed and establishes/maintains good vendor relationships.
  • Conducts a periodic check of pending purchase orders to ensure that goods ordered are being received in a timely manner and the payment process is initiated efficiently.
  • Makes certain that all payments are made in the month when the goods are received.

Education

Master’s - network technology and Management

AMITY

Bachelor of Computer Application - undefined

GGU University

Skills

Asset Management

Accomplishments

  • Star performer Award from P&G Client 2012
  • Got appreciated for newly migrated contracts and Inlife for BT
  • Employee of the year P&G AIM
  • Monthly Rewards and recognition

Workshops Training Programs Attended

  • Excel Advance Training
  • ISO Awareness Program
  • ITIL workshop

Personal Information

  • Passport Number: E 4290991
  • Father's Name: Mr. Fakhre Alam
  • Date of Birth: 06/17/83
  • Marital Status: Married

Technical Summary

Monitoring and Incident Tools, Advance Excel, SNOW, BFG, NMDB, EXPEDIO RM/OM, CLASSIC, NIAB, NGSD, IONIX, ENTUITY, Remedy

Team Sports, Community Service, Traveling, Photography, Cooking, Music

Leadership & Initiative

  • Demonstrated leadership in managing cross-functional teams, driving projects to successful completion, and motivating team members toward shared goals.

Project Management: Took the initiative to implement process improvements, streamlining workflows and increasing team productivity.

Stakeholder Management: Regularly led meetings and collaborated with senior stakeholders to ensure alignment on objectives and delivery.

Recognition

Employer of the Year (2024): Awarded Employer of the Year for outstanding performance in managing key stakeholder relationships and effectively negotiating and overseeing contracts.
Key Achievements:

  • Managed complex contracts with top-tier clients, ensuring alignment with company objectives.
  • Built strong relationships with internal and external stakeholders, resulting in improved communication and successful project outcomes.
  • Contributed to increased customer satisfaction and contract renewals, helping the company retain high-value clients.
Community Engagement
  • Active Volunteer: Contributed to NGO Support by leading initiatives that align with the organization’s mission (e.g., food drives, mentorship programs, fundraising events).
    Key Contributions:
    Led a team of volunteers to organize community events, improving engagement and raising awareness for important causes.
    Coordinated donation drives and helped develop partnerships with local businesses to support the NGO’s mission.
    Focused on creating long-term community impact through strategic planning and sustainable programs.

Timeline

CDM Analyst

British Telecommunications
04.2022 - Current

CDM Support

BT E-Serv India Pvt Ltd
04.2018 - 01.2020

Senior Technical Support

Tech Mahindra Ltd.
11.2007 - 12.2014

Technical Support Associate

SAPIENT Pvt Ltd.
06.2006 - 05.2007

Bachelor of Computer Application - undefined

GGU University

Inventory Manager

British Telecom

Master’s - network technology and Management

AMITY

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