SHAH DEVANG
DOCUMENTATION MANAGER
Ahmedabad
Summary
Accomplished Documentation Manager offering 2 years of experience in Documentation setting. Successful leading high-performing teams and partners to sustain product vision, roadmap and business goals. Exceptional technical expertise to effectively understand and translate technical information for both technical and nontechnical audiences.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
5
5
years of professional experience
Work History
Documentation Officer
HIMMATLAL M SHAH & SONS
2023.01 - Current
- Boosted customer satisfaction with clear and concise user manuals, simplifying product use for clients.
- Collaborated with quality assurance team to comply with regulatory requirements.
- Enhanced overall corporate image through meticulous proofreading and editing of external-facing materials, ensuring accuracy and professionalism.
- i have 2 years of experience in this field.
Bankman
Federal Bank
2021.06 - 2021.10
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Customer Support Executive
Tech Mahindra
2019.10 - 2020.04
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
Education
MBA - Maritime Studies
BK School of Professional And Management StudiES
Ahmedabad, India 2001.04 -
Bachelor of Commerce - COMMERCE
N M Zala Commerce College
Ahmedabad, India 2001.04 -
HSC - 12TH HSC
THE NEW LITTLE FLOWER SCHOOL
Ahmedabad, India 2001.04 -
SSC - 10TH SSC
THE NEW LITTLE FLOWER SCHOOL
Ahmedabad, India 2001.04 -
Skills
Document Management
Document Formatting
Research proficiency
Problem-solving abilities
Multitasking Abilities
Continuous Improvement
Languages
English
Intermediate (B1)
Hindi
Upper intermediate (B2)
Gujarati
Advanced (C1)
Gaming
I love playing indoor and outdoor games
Timeline
Documentation Officer
HIMMATLAL M SHAH & SONS
2023.01 - Current
Bankman
Federal Bank
2021.06 - 2021.10
Customer Support Executive
Tech Mahindra
2019.10 - 2020.04
MBA - Maritime Studies
BK School of Professional And Management StudiES
2001.04 -
Bachelor of Commerce - COMMERCE
N M Zala Commerce College
2001.04 -
HSC - 12TH HSC
THE NEW LITTLE FLOWER SCHOOL
2001.04 -
SSC - 10TH SSC
THE NEW LITTLE FLOWER SCHOOL
2001.04 -