Shahalam Shaikh
Mumbai
Summary
Accomplished Implementation Manager with expertise in KYC/AML compliance and stakeholder management, honed at Citibank NA. Proven track record in enhancing regulatory processes and driving digital transformation. Adept at conflict resolution and delivering exceptional client service, consistently exceeding expectations. Recognized for analytical thinking and effective communication, contributing to improved operational efficiency and client satisfaction.
Overview
11
11
years of professional experience
Work History
Implementation Manager
Citibank NA
Mumbai
04.2024 - Current
- Managing end-to-end FPI, FDI, and FVCI registrations, renewals, and KYC refresh.
- Liaising with the DDP and AO teams for registration requirements and responding to queries pertaining to the information and documentation provided.
- Interacting with sub-custodians on a regular basis to discuss applications.
- Conducting client calls frequently for performance discussions.
- Communicating with internal teams, legal advisors, consultants, DDPs, and third-party service providers.
- Part of the digitalization of the FPI registration workflow.
- Working on effective communication, conducting meetings across functions to understand different roles and workflows.
- Ensuring accurate and timely responses to clients' queries. Connecting with clients on calls to help understand the requirements clearly.
- Circulating and discussing service watch on a regular basis to ensure clients and internal teams are updated with the latest SEBI requirements.
- Coordinating with NSDL for any technical issues and getting them resolved swiftly.
KYC AML Lead
Futuresoft India Pvt Ltd
07.2023 - 04.2024
- Performing end to end KYC Private Wealth Management clients.
- Perform EDD review for High-Risk clients. Conduct risk based assessment and assign risk rating.
- Perform Periodic review and Event driven review based on the triggers.
- Perform Source of Wealth and Source of Funds corroboration to mitigate AML risk.
- Escalate to Negative News or GFC team whenever necessary for rationale on true hits.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.
- Prepared and submitted regulatory filings in a timely manner.
- Client - PWC - Morgan Stanley (KYC- Private Wealth Management)
KYC Analyst
Protiviti
01.2023 - 03.2023
- Performing end to end KYC of Trusts, Corporate entities.
- Perform Event driven review based on the triggers raised by the CLM tool.
- Identify and report all risk and compliance issues, breaches, suspicious and unusual activities in order to mitigate the risk associated with the client.
- Interact proactively and coordinate with global AML teams on query resolution Support and help the associates in the team.
- Reviewed new prospect KYC documents to meet requirements and determine business model risk.
- Performed periodic reviews and reports on entities to comply with rules, regulations and KYC requirements.
- Client - Deutsche Bank
Senior Associate
Nium India Pvt Ltd
08.2021 - 12.2022
- On-boarding new clients by collecting necessary documents and verifying them for approval in compliance with the company policies and AML/CTF regulations.
- Responding timely and professionally to emails or telephone queries and answering internal team queries on JIRA.
- Request missing information for the customer's profile to be completed.
- Escalate any suspicious activity to MLROs and take required action.
- Perform Quality Assurance checks on client onboarding cases weekly.
- Providing guidelines, feedback, and training to new joiners and team.
- Assist with internal/external reporting.
- Collecting, validating, verifying, analyzing and processing of KYC documentation and Tax forms.
- Conducted thorough reviews for high-risk clients based on stratified risk level guidelines.
- Developed and maintained system for tracking and reporting compliance violations.
Senior Associate
Morgan Stanley
11.2018 - 02.2020
- Processing of audits Confirmation reports, which are confirmed approved by fund managers and provide the same to the auditors as and when requested by the audit firms.
- Uploading the monthly Statements, weekly/monthly Estimates, Acknowledgments, Notifications, Audited Financial Statements and other reports on the Investor Portal.
- Monthly processing of data change requests i.e; changes in the contact list of the investment in the system which includes addition or deletion of any contact for receiving investment related information via email, mailing, fax and portal.
- Complete onboarding of investors.
- Performing screenings for adverse media, PEP, SDNs and mitigating the risks basis risk assesment.
- Conducting enhanced due diligence on investors based in high-risk jurisdictions (HRJ) and politically exposed persons (PEP).
- Resolving Client/Investor queries pertaining to deficiencies found on the FATCA/CRS, subscription and redemption documentation for obtaining proper documentation.
- Performing CDD (Customer Due Diligence) and EDD (Enhance Due Diligence) on high-risk customer accounts.
Senior CS&O Analyst
RBS Business Services Pvt. Ltd
04.2014 - 10.2018
- Conducting communication and process training for new joiners and managing end to end training programs
- Managing team performance and performing training needs analysis.
- Create an action plan based on productivity reports and implement it.
- Improving customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
- Designed training manual and SOPs for process.
- Conducting audits and providing feedback on a regular basis to improve customer satisfaction scores and NPS.
- Managing escalations and complaints effectively and providing timely resolution within SLAs.
- Working closely with managers for continuous improvement and sharpening skills to deliver better productivity.
Education
Bachelor in Commerce - Commerce
K.P.B. Hinduja College of Commerce
Mumbai03.2008
Skills
- Analytical and critical thinking
- Stakeholder management
- Conflict resolution
- Process evaluation
- Financial and operational reporting
- Verbal and written communication
- Regulatory compliance
- KYC/AML compliance
- Client servicing
- Interpersonal skills
Hobbies and Interests
CSR, Music and Biking.
Disclaimer
I hereby confirm the above information is true and correct to the best of my knowledge. Signature (Shahalam Shaikh)
Personal details
- Date of birth 26/11/1984
- Marital Status : Married.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Implementation Manager
Citibank NA
04.2024 - Current
KYC AML Lead
Futuresoft India Pvt Ltd
07.2023 - 04.2024
KYC Analyst
Protiviti
01.2023 - 03.2023
Senior Associate
Nium India Pvt Ltd
08.2021 - 12.2022
Senior Associate
Morgan Stanley
11.2018 - 02.2020
Senior CS&O Analyst
RBS Business Services Pvt. Ltd
04.2014 - 10.2018
Bachelor in Commerce - Commerce
K.P.B. Hinduja College of Commerce
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