Shahana Abdul Wahid
Outlet Supervisor
Bur Dubai
Summary
Experienced professional with a proven track record in Restaurant operations, adept at managing diverse responsibilities to ensure seamless guest experiences. Skilled in documentation management, client relationship management, and compliance with regulations. Possesses strong communication and problem-solving abilities, with a keen eye for detail and a commitment to delivering exceptional customer service. Seeking a supervisor role to leverage expertise in leading teams and optimizing operational efficiency within the hospitality industry.
Overview
3
3
years of professional experience
4
4
Languages
Work History
PUBLIC RELATIONS OFFICER (PRO)
PROFACT CORPORATE SERVICES PROVIDER - Dubai
05.2022 - 03.2024
- Managed Dubai Economic Department documentation, including employment visas through Amer & Tasheel.
- Expert in preparing legal paperwork and ensuring compliance with regulations.
- Diligently maintained accurate client records for efficient communication and follow-ups.
- Demonstrated understanding and promotion of company programs to clients, enhancing brand awareness and engagement.
- Provided comprehensive support by addressing client inquiries on credit terms, products, prices, and availability.
SUPERVISOR
MANHATTAN AVENUE HOTEL - Dubai
03.2021 - 04.2022
- Expertly crafted employee schedules to optimize productivity and minimize labor costs.
- Spearheaded recruitment and training initiatives for new employees, ensuring seamless onboarding.
- Proactively resolved employee conflicts and concerns, fostering a positive work environment.
- Implemented corrective actions in accordance with company policies to address performance issues.
- Cultivated high employee morale through recognition programs and team-building activities.
- Monitored and provided feedback on employee performance to support growth and development.
- Ensured compliance with company policies and legal regulations to maintain a safe work environment. Provided strong leadership and direction, fostering a culture of accountability and teamwork.
Education
Aviation And Hospitality -
EXALT AVIATION
New Delhi, India 04.2001 -
Senior Secondary -
H S INTER COLLEGE
New Delhi, India 04.2001 -
Skills
- Customer Service
- Communication
- Attention to Detail
- Problem-Solving
- Multitasking
- Teamwork
- Results-oriented
- Revenue generation
Timeline
PUBLIC RELATIONS OFFICER (PRO)
PROFACT CORPORATE SERVICES PROVIDER - Dubai
05.2022 - 03.2024
SUPERVISOR
MANHATTAN AVENUE HOTEL - Dubai
03.2021 - 04.2022
Aviation And Hospitality -
EXALT AVIATION
04.2001 -
Senior Secondary -
H S INTER COLLEGE
04.2001 -
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