Shahana Shamsuddin
Admin
India
Summary
Results-driven Outdoor Sales Executive with expertise in developing customer networks and negotiating contracts. Strong skills in client communication, team coordination, and prospecting. Experienced in database management and resolving client complaints. Committed to driving business growth and enhancing operational efficiency through strategic relationship management and tailored solutions.
Overview
18
18
years of professional experience
Work History
Outdoor Sales Executive
Novelty Logistics W.L.L.
Tubli, Bahrain
05.2025 - 01.2026
- Promote the company's products and services.
- Engaged with customers and suppliers to foster communication and relationships.
- Developed customer network and identified new sources for potential clients.
- Sourced suppliers and customers for domestic and international transportation and customs services.
- Participate in negotiating and signing contracts.
- Receive orders and look for new partners.
- Prepare short and long-term business plans.
- Transactions with shipping lines & agents at home and abroad.
- Assisted with additional tasks assigned by the department head.
Admin Coordinator
Gmedco Medical Company W.L.L.
Sanabis, Bahrain
09.2022 - 02.2024
- Maintaining records of personnel-related data in both paper and the database and ensuring all employment requirements are met.
- Coordinate & delegate task to the appropriate person of the team.
- Schedule meetings, interviews and maintain the team’s agenda.
- Manage & order office supplies.
- Responding to internal & external HR related inquiries or requests and provide assistance.
- Assisted payroll department in processing employee payments and deductions to maintain timely compensation.
- Coordinate with human resources to handle payroll and personal databases.
- Assisted in preparing correspondences upon request.
- Processed and reported office expenses to ensure accurate financial tracking.
- Coordinated travel logistics including booking flights and accommodations for staff.
- Supported supervisors in evaluating employee engagement through analysis of surveys and feedback, contributing to improved workplace culture.
- Reviewed and revised office policies to maintain compliance with current regulations.
- Provided assistance to staff, managers, and senior-level officers.
- Receive and forward communications to different staff & departments.
- Assist with processing of terminations.
- Scheduled meetings and interviews upon the director of HR's request.
- Operated office equipment to make photocopies, send mail, scan, and email documents efficiently.
- Assists with recruitment and interview process. Tracks status of candidates and responds with follow-up letters at the end of the recruiting process.
- Schedule in house & external meetings.
Insurance coordinator / Receptionist
Dr. Lamya’s Laser Specialist Dental center
01.2019 - 08.2022
- Processed dental insurance claim forms and prepared monthly settlement receipts and claim batches for multiple providers (H360, Globemed, Mednet, Aetna, AXA, Nextcare, Saico, Gems)
- Arrange supporting documents for insurance claims
- Collected and recorded patient payments at time of treatment to ensure accurate financial transactions
- Arrange payment schedule with patients
- Prepare and mail billing statements
- Register new patients according to established office protocols
- Assist patients to complete all necessary forms and documentation
- Verify and update patient information
- Inform patients of dental office procedures and policy
- Move patients through appointments as scheduled
- Enter all relevant patient information into data system
- Maintained and managed patient records to ensure compliance with privacy and security regulations
- Answer and manage incoming calls
- Respond and comply to requests for information
- Schedule patient appointments
- Confirm upcoming appointments and recalls according to office protocol
- Arrange patient charts for next day appointments
- Dispatch lab work appropriately
- Sort and distribute incoming and outgoing post
- Maintain a professional reception area
- Safeguard patient privacy and confidentiality
- Performed general administrative tasks including photocopying, scanning, faxing, and printing to support office operations.
- Sorted, filed, and controlled documents to maintain an organised filing system.
Administrator
Harley-Davidson
Abu Dhabi
01.2013 - 12.2014
- Managed and organised files and documents, enhancing accessibility and retrieval.
- Handled incoming and outgoing calls, emails, and faxes to ensure effective communication.
- Maintained positive relations with customers to support satisfaction and retention.
- Attending meetings, taking minutes & Keeping notes.
- Managing holiday, sickness, attendance and absence records
- Preparing staff applications like leave application, duty resumptions & all kinds of staff requirements.
- Sorted and distributed incoming post while organising and sending outgoing correspondence.
- Booking or reserving flight tickets for staffs.
- Ordering & maintaining stationery & other essential requirements.
- Preparing petty cash statements.
- Processing the insurance & Registration of bikes (renewals also).
- Oversaw and monitored budgets to ensure financial accuracy.
- Assist sales staff in various paperwork
Asst. Document Controller
ADCB
Abu Dhabi
01.2010 - 12.2011
- Received documents from contractors and consultants, ensuring compliance with project requirements and timelines.
- Maintained files and updated database to ensure easy access and retrieval of information.
- E-filed and organised hard copy documents for efficient information management and retrieval.
- Controlling & keeping the files & documents.
- Handling paper work & coordinating with the documents.
- Handling Incoming & Outgoing faxes.
- Entered data into systems accurately and efficiently.
- Assisting the ADCP Engineers Documents by preparing engineering reports.
- Documentation for Properties papers Etc.
Receptionist
CAT (Mohamed Abdul Rahman Bahar)
Musaffah
01.2009 - 12.2010
- Managed incoming calls and transferred to appropriate departments, ensuring effective communication flow.
- Scheduled appointments for manager, optimising daily agenda for improved efficiency.
- Checked incoming mails daily and reported to MD while drafting letters, faxes, and emails.
- Arranging the travel & hotel booking for MD & other Guests.
- Arranging the weekly meeting & Board meeting for MD
- Operated fax, scanner, and photocopier machines to support office tasks.
- Maintaining files and updating database for Managing Director
- Maintaining petty cash, preparing petty cash statement & expense claims to the accounts department.
- Preparing the Official Memo and circulating to all Sections.
- Arrangement of Shipment Packages, track the shipment through Air way Bill Number.
Executive Secretary Cum Front Desk Receptionist
M/s Art Point advertising & Media
Abu Dhabi
01.2008 - 12.2009
- Operated telephone system and managed front desk activities to ensure smooth communication flow.
- Greeted visitors and assisted in addressing their needs effectively.
- Managed and resolved customer issues efficiently
- Coordinated technician schedules and communicated customer requirements to enhance service delivery.
- Maintaining files and updating the database.
- Entering daily call sheet in the ORACLE system
- Preparing Quotations and LPOs, fax, mails and all other Official Correspondence.
- Maintaining Petty cash, receipt vouchers for day-to-day expenses.
- Drafted proposal letters for communication with companies
Education
Bachelor of Commerce Degree (B. Com) -
University of Calicut
Abu Dhabi, UAEHigher Secondary School Education Certificate - Central Board of Secondary Education
M/s Indian Islahi Islamic School
Abu Dhabi, UAESecondary School Certificate - Central Board of Secondary Education
Al Noor Indian Islamic School
Abu Dhabi, UAESkills
- Customer Acquisition
- Customer prospecting
- Sales Strategy
- Sales Forecasting
- CRM Software
- Reports & Spreadsheets
- Excel
- PowerPoint
- Outlook
- Client communication
- Adaptive communication
- Customer management
- Team coordination
Languages
English
Proficient
C2
Hindi
Upper Intermediate
B2
Tamil
Beginner
A1
Arabic
Intermediate
B1
Malayalam
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Outdoor Sales Executive
Novelty Logistics W.L.L.
05.2025 - 01.2026
Admin Coordinator
Gmedco Medical Company W.L.L.
09.2022 - 02.2024
Insurance coordinator / Receptionist
Dr. Lamya’s Laser Specialist Dental center
01.2019 - 08.2022
Administrator
Harley-Davidson
01.2013 - 12.2014
Asst. Document Controller
ADCB
01.2010 - 12.2011
Receptionist
CAT (Mohamed Abdul Rahman Bahar)
01.2009 - 12.2010
Executive Secretary Cum Front Desk Receptionist
M/s Art Point advertising & Media
01.2008 - 12.2009
Bachelor of Commerce Degree (B. Com) -
University of Calicut
Higher Secondary School Education Certificate - Central Board of Secondary Education
M/s Indian Islahi Islamic School
Secondary School Certificate - Central Board of Secondary Education
Al Noor Indian Islamic School