Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Accomplishments
Timeline
Generic

Shahanawaz Shaikh

Hyderabad

Summary

Escalation Supervisor adept at resolving complex customer complaints and ensuring satisfaction. Background in training and supervising staff to effectively handle escalated issues, fostering an environment of proactive problem-solving. Strengths include sound judgment, decision-making skills, and commitment to maintaining high levels of customer service quality. Significant contributions made in previous role by reducing volume of unresolved cases through strategic process improvements.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Sr. Escalation Supervisior

Amazon.com
Hyderabad
06.2011 - Current
  • Handling North American customers, UK, and Canada.
  • Part of the Amazon.in launch team, I handled the Search and Rescue team for a period of one year, from 2013 to 2014.
  • Currently handling Potential abuse customers who take undue advantage and abuse amazon standard policy.
  • Been rewarded and recognized multiple times for customer obsession.
  • I was also part of handling the book author's team in the year 2012-2013.
  • Investigated any claims made by customers regarding disputes over delivery issues and product defects.
  • Maintained records of all escalations received including case notes, resolutions, follow-up actions taken.
  • Assisted in the development of strategies for resolving complex customer issues quickly and efficiently.
  • Ensured that all escalated cases are resolved within agreed-upon time frames.
  • Trained new employees on escalation procedures and protocols.

Real Estate Sales Telle Caller

Aliens Groups
Hyderabad
05.2009 - 06.2010
  • Handled customer inquiries in a professional and courteous manner.
  • Performed follow-up services after initial contact with the customer was made.
  • Handling entire Corporate Agents & brokers.

Education

B.COM -

Dr. Baba Ambedkar University
Hyderabad
05-2011

HSC - Commerce

Anjuman Allana Jr. College
Mumbai
03-2003

SSC -

Karthika High School
Mumbai
04-2001

Skills

  • Honest
  • Hard Working

Languages

Urdu
First Language
Marathi
Beginner
A1
Hindi
Beginner
A1
English
Beginner
A1

Certification

  • Osha and Nebosh Certification in Fire & Safety Management in year 2017

Affiliations

  • Playing Cricket is my passion

Accomplishments

  • Awarded multiple times for the Customer Obsession Award at Amazon
  • Various reward and recognition through award channels

Timeline

Sr. Escalation Supervisior

Amazon.com
06.2011 - Current

Real Estate Sales Telle Caller

Aliens Groups
05.2009 - 06.2010

B.COM -

Dr. Baba Ambedkar University

HSC - Commerce

Anjuman Allana Jr. College

SSC -

Karthika High School

Similar Profiles

CREATE PROFILE
Shahanawaz Shaikh