Jira Tool
Shahanaz Begum
Customer Experience Manager
Bangalore
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am looking for a challenging, diverse and dynamic project, with a good amount of work responsibility and find success in the success of company.
Overview
6
6
years of professional experience
1
1
Language
Work History
Lead
Flipkart
04.2023 - Current
- Handling the last level of escalations from customer support
- Grievance Coordinator-One of the primary goals of business enterprises is to provide prompt and quality services to their customers
- Experience in investigating and resolving complaints related to customer issues
- Excellent communication, negotiation and convincing skills
- Skilled at studying data and identifying mistakes and loopholes
- Superior research and investigative skills that help perform root cause analysis.
Senior Specialist
Flipkart- Cogent
07.2019 - 04.2023
Operation Executive
TELE PERFORMANCE
05.2018 - 05.2019
- Seller Support- Flipkart
- Handling First mail issues which level 1 team can't handle
- Handling shipment, catalog, payment issues which are related with warehouses for smooth flow of shipments
- Handling seller issues through mails and calls
- Good at Problem solving, analyzing issues and following up E2E until the issues gets resolved
- Maintaining seller relationships as per embedded policies of industry.
Education
MBA - HR And Marketing
ST.Mark- Afflitiated By JNTU
Anantapur 04.2001 -
DEGREE (BBA) -
R M Degree College, S K University
INTER -
Sri Sai Varsha Jr. College, Board of Intermediate
SSC -
Montessori English Medium High School, Secondary School Of Education
Skills
Good Communication Skills and Quick Learner
Software
Sentinel and Smart Assist
FDP and Casperlite
Projects
Calibrated with Fraud Risk Management team to stop on going Fraudulant activities where, the customers use to get the SMS in the name of Flipkart.
Additional Information
Stakeholder Connects
Worked for FIXR Team- Flipkart Interaction Experience And Resolution. Where, handled internal employees ( Leadership, Senior Management) escalations.(Order or non order related)
Address
Bangalore, Karnataka
Timeline
Lead
Flipkart
04.2023 - Current
Senior Specialist
Flipkart- Cogent
07.2019 - 04.2023
Operation Executive
TELE PERFORMANCE
05.2018 - 05.2019
MBA - HR And Marketing
ST.Mark- Afflitiated By JNTU
04.2001 -
DEGREE (BBA) -
R M Degree College, S K University
INTER -
Sri Sai Varsha Jr. College, Board of Intermediate
SSC -
Montessori English Medium High School, Secondary School Of Education
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