Shahazan Ahmed Khan
Karimnagar
Summary
Results-driven Operations Professional with over 4 years of experience in Product Compliance, HR Contact Centre and Operations. Expertise in managing high-volume workflows, stakeholder communication, compliance reviews and process improvements. Demonstrated analytical and problem-solving capabilities, consistently achieving productivity and quality targets. Aiming to enhance operational efficiency and customer satisfaction at Google Operations Centre.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Associate Operations / Product Compliance
Amazon India
04.2023 - Current
- Conducted investigations, compliance reviews, and risk assessments to enhance operational integrity using internal tools.
- Identified process gaps and recommended improvements through root cause analysis, facilitating more effective operations.
- Worked with cross-functional stakeholders to resolve operational issues and improve customer experience.
- Managed high-volume operational cases, ensuring adherence to productivity and quality metrics to optimise outcomes.
- • Utilized Google Workspace (Sheets, Docs, Drive, Gmail, Calendar, and Meet) for documentation, collaboration, reporting, and cross-functional communication.
HR Contact Center Associate
Amazon India
04.2022 - 01.2023
- Managed confidential HR data, ensuring compliance with policies and maintaining high accuracy.
- Resolved employee support cases promptly, ensuring adherence to SLA targets.
- Handled escalations in various scenarios, providing effective solutions to complex issues.
Section Supervisor
Sameena Khan Electrical Works
06.2017 - 05.2019
- Led team of 10 technicians to ensure operations met quality and safety standards.
- Enhanced team capabilities through targeted training and clear communication with stakeholders.
Education
MBA - Human Resources
Trinity College of Engineering & Technology
01-2021
B.Tech - Electrical & Electronics Engineering
01-2017
Diploma - Electrical & Electronics Engineering
01-2013
Skills
- Google Workspace (Google Sheets, Docs, Slides, Drive, Gmail, Calendar, Meet)
- Regulatory Compliance
- Quality Assurance
- SOP Adherence
- Incident Management
- Escalation Management
- Case Management
- Documentation Review
- Risk Assessment
- Data Analysis
- Excel data analysis
- Google Sheets
- Microsoft Office
- KPI tracking
- Service level agreements
- Operations Management
- Process Improvement
- Workflow Optimization
- Root Cause Analysis
- Client Relationship Management
- Customer Experience
- Stakeholder Management
- Team collaboration
- Analytical Thinking
- Investigation
- Continuous Improvement
- Communication
Professional Profile
linkedin.com/in/shahazankhan
Certification
- Basic SQL certified
- Google Ads certified
Timeline
Senior Associate Operations / Product Compliance
Amazon India
04.2023 - Current
HR Contact Center Associate
Amazon India
04.2022 - 01.2023
Section Supervisor
Sameena Khan Electrical Works
06.2017 - 05.2019
MBA - Human Resources
Trinity College of Engineering & Technology