SHAHBAJ HUSSAIN
Chittorgarh
Overview
4
4
years of professional experience
Work History
Warranty Approval Trainee
Ola electric Private Limited
BHILWARA
08.2023 - Current
- Assisted in identifying product faults and validating warranty eligibility based on company guidelines.
- Approved warranty requests for high-value components after thorough inspection and documentation.
- Led service team in delivering exceptional customer experiences, enhancing client satisfaction and retention.
- TRAINED NEW JOIN SERVICE CHAMPIONS
- Coordinated cross-departmental collaboration to address complex customer issues efficiently
- Developed training programs to elevate team performance and
ensure adherence to service standards. - Managed inventory systems to optimize resource allocation and
reduce operational costs. - Resolved customer complaints in professional and timely manner
- Met with customers to discuss service needs and offer available solutions.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use
Service Champion
Ola electric Private Limited
Chittorgarh
12.2022 - 08.2023
- Troubleshooting repair and maintenance vehicle infection
- Customer service technical documentation team collaboration
- Customer satisfaction
- Electric vehicle servicing and diagnostic testing
Internship
UltraTech Cement
10.2021 - 09.2022
- Electrical wiring installation
- Electrical maintenance
- Repair troubleshooting and problem solving
- Testing and inspection
Education
Diploma - Electrical Engineering
Mewar University
CHITTORGARH01-2024
ITI - Electrician
JK Institute of Technology
Nimbahera10.2020
12th - Science and Math
Rajasthan State Open School Board
Chittorgarh, Rajasthan05.2018
10th -
Shahid Major Natwar Singh Government School
Chittorgarh 04-2015
Skills
- Basic Warranty Claim Processing
- Customer Handling
- MS Excel & Basic ERP (if any used)
- Technical Communication
- Attention to Detail
- Fast Learner
- Troubleshooting repair
- Team collaboration
- Time management
- Decision-Making
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Warranty Approval Trainee
Ola electric Private Limited
08.2023 - Current
Service Champion
Ola electric Private Limited
12.2022 - 08.2023
Internship
UltraTech Cement
10.2021 - 09.2022
Diploma - Electrical Engineering
Mewar University
ITI - Electrician
JK Institute of Technology
12th - Science and Math
Rajasthan State Open School Board
10th -
Shahid Major Natwar Singh Government School
Similar Profiles
MOHAN KUMARA KMOHAN KUMARA K
OLA Electric Sales Commercial Senior Associate at OLA Electric Private LimitedOLA Electric Sales Commercial Senior Associate at OLA Electric Private Limited
Shifas P NShifas P N
Team Leader at Ola Electric Private LimitedTeam Leader at Ola Electric Private Limited
Sagar NairSagar Nair
Product Specialist at Satyam Balajee Automotives Private LimitedProduct Specialist at Satyam Balajee Automotives Private Limited
NARENDRA KUMAR SAININARENDRA KUMAR SAINI
Manager – Electrical Projects and Maintenance at Birla Corporation Limited – Unit Chanderia Cement WorksManager – Electrical Projects and Maintenance at Birla Corporation Limited – Unit Chanderia Cement Works
Gaurav VaishnavGaurav Vaishnav
Research Analyst at Arcgate IT SolutionsResearch Analyst at Arcgate IT Solutions