SHAHBAJ HUSSAIN
Chittorgarh
Overview
4
4
years of professional experience
Work History
Warranty Approval Trainee
Ola electric Private Limited
BHILWARA
08.2023 - Current
- Assisted in identifying product faults and validating warranty eligibility based on company guidelines.
- Approved warranty requests for high-value components after thorough inspection and documentation.
- Led service team in delivering exceptional customer experiences, enhancing client satisfaction and retention.
- TRAINED NEW JOIN SERVICE CHAMPIONS
- Coordinated cross-departmental collaboration to address complex customer issues efficiently
- Developed training programs to elevate team performance and
ensure adherence to service standards. - Managed inventory systems to optimize resource allocation and
reduce operational costs. - Resolved customer complaints in professional and timely manner
- Met with customers to discuss service needs and offer available solutions.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use
Service Champion
Ola electric Private Limited
Chittorgarh
12.2022 - 08.2023
- Troubleshooting repair and maintenance vehicle infection
- Customer service technical documentation team collaboration
- Customer satisfaction
- Electric vehicle servicing and diagnostic testing
Internship
UltraTech Cement
10.2021 - 09.2022
- Electrical wiring installation
- Electrical maintenance
- Repair troubleshooting and problem solving
- Testing and inspection
Education
Diploma - Electrical Engineering
Mewar University
CHITTORGARH01-2024
ITI - Electrician
JK Institute of Technology
Nimbahera10.2020
12th - Science and Math
Rajasthan State Open School Board
Chittorgarh, Rajasthan05.2018
10th -
Shahid Major Natwar Singh Government School
Chittorgarh 04-2015
Skills
- Basic Warranty Claim Processing
- Customer Handling
- MS Excel & Basic ERP (if any used)
- Technical Communication
- Attention to Detail
- Fast Learner
- Troubleshooting repair
- Team collaboration
- Time management
- Decision-Making
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Warranty Approval Trainee
Ola electric Private Limited
08.2023 - Current
Service Champion
Ola electric Private Limited
12.2022 - 08.2023
Internship
UltraTech Cement
10.2021 - 09.2022
Diploma - Electrical Engineering
Mewar University
ITI - Electrician
JK Institute of Technology
12th - Science and Math
Rajasthan State Open School Board
10th -
Shahid Major Natwar Singh Government School