Shahbaz Shaikh
IT Focused Project Manager |Phd - MBA - Agile Scrum Certified|
Mumbai,India
Summary
Skilled software project management professional offering more than 10+ years of experience working in Telecom, Application Development, Managed IT Services, Finance and Telemedicine sector. True problem-solver dedicated and hardworking in software development pipeline. Leads cross-functional teams to plan and build world-class technology solutions. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
5
5
Certifications
Work History
Senior Program Manager
Homelane | Implemented SAP S4 HANA and Launched Customer Apps
Mumbai, Maharashtra
02.2022 - Current
- Collaborated with stakeholders to verify delivery of desired quality requirements to distributors.
- Identified system needs and designed processes to support business requirements.
- Performed program research and analyzed data collection to develop cost estimates and budgets.
- Devised tools and benchmarks to improve team performance and monitor successful delivery.
- Engaged with stakeholders, vendors partners and constituent groups to create positive, trusting and professional relationships.
- Trained project teams in Scrum Methodologies to accomplish set goals and benchmarks.
- Tracked and reported program results to stakeholders facilitate change management activities.
- Verified achievement of practical Business Value Realizations by each operational team, suggesting alterations to meet goals.
- Defined and managed feedback loop, integrating stakeholder complaints and suggestions into future programmatic changes.
- Served as primary interface between business channels and internal departments, aligning wishes of sales and finance departments realities.
- Conducted one-on-one training sessions for employees in Jira and Scrum methodologies.
- Collaborated with team to define and explore business challenges, creating technical roadmaps based on findings.
- Performed risk management assessments on projects.
- Coordinated and planned operational meetings to reduce inter-departmental redundancy.
- Planned and managed technical projects for internal stakeholders.
Project Manager
Firework | Developed and Released KaiOS App and reshaped in-house data collection process.
Mumbai, Maharashtra
07.2020 - 10.2021
- Developed and initiated projects, managed costs, and monitored performance.
- Reined in project costs while meeting key milestones.
- Modified and directed project plans to meet organizational needs.
- Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
- Identified plans and resources required to meet project goals and objectives.
- Eliminated discrepancies in progress by reviewing performance, spend and timeline.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Developed project plans identifying key issues, approaches and performance metrics.
- Fostered relationships with vendors to promote positive working relationships.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Sped up and simplified application and resource provisioning.
- Proposed and implemented system enhancements to improve performance and reliability of storage environment.
- Responsible for Project Management and ownership of key deliverables, full project lifecycle from commercial handover through to initial discovery and delivery phases, Develop a project schedule based on timeline, scope and resource plan and project plan, accountable for anticipating, identifying and proactively managing risks & issues through the use of project tools.
- Manage, review and analyze project & resources including actioning changes and scheduling requests.
- Stake holder’s management - all communication channels and forums within project including meetings, workshops, email and maintenance of project documentation, reports.
- Enabling Business Development team to deliver targets by doing POC of new tools and seamless integrations.
- Reviewing all business development deals to assess and reduce client risk and churn.
- Steering teams based on business objectives, constantly align teams to those objectives, in the face of ambiguity and aggressive deadlines.
Project Manager
Boston Byte | Developed Telemedicine Platform for 2nd Largest Telehealth Provider in Canada
Pune, Maharashtra
08.2018 - 03.2019
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Developing new programs to support the strategic direction of the organization.
- Creating and managing long-term goals.
- Developing a budget and operating plan for the program.
- Developing an evaluation method to assess program strengths and identify areas for improvement.
- Managing a team with a diverse array of talents and responsibilities.
- Ensuring goals are met in areas including customer satisfaction, quality and team member performance.
- Implementing and managing changes and interventions to ensure project goals are achieved.
- Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services.
- Developed and initiated projects, managed costs, and monitored performance.
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Developed project plans identifying key issues, approaches and performance metrics.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
- Designed, documented and executed system upgrades and patch management using update manager.
- Managing end to end project delivery Preparing preparation of presentations about the products or services with all their values for the usage of the sales department Coordination and organization of demand generating activities.
- Engagement with the customers and interpretation of their needs and derivation of advice for prospective products that are aligned with the customers' demands.
- Working closely with the sales team in the area of product suitability and service delivery expectations Advising on bid / no bid decisions based on technical and commercial considerations Articulating (through written submissions and oral presentations) solutions to both technical and non- technical customers.
- Supporting sales efforts with in-depth product and business knowledge Maintaining a thorough knowledge of the company’s products and service offerings and methodologies.
- Working with the product development teams to capture new customer requirements and develop and expand the product portfolio.
- Representing the company in a professional manner and build good relationships with clients to the company’s benefit.
- Managing and delivering programs and activities in accordance with the mission and goals of the organization.
Program Manager
Mobicule Technologies Pvt. Ltd | Digitized the entire sales journey for Vodafone Idea.
Mumbai, Maharashtra
03.2017 - 08.2018
- Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.
- Directed 10-12 simultaneous projects to boost business opportunities by 25%.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Oversaw development, implementation and maintenance of 6-8 processes within IT framework.
- Interacted with customers and clients to identify business needs and requirements.
- Managed 5 senior-level technical project managers in creating solutions for divisional customers.
- Created and presented data using MS Excel spreadsheets and other MS Office tools.
- Identified system needs and designed processes to support business requirements.
- Designed infrastructure solutions to resolve business issues and improve delivery processes.
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Implemented and led meetings, opening up dialog with area managers to discuss project related subjects.
- Participated in LEAN and Six Sigma events and routinely looked for processes to apply LEAN concepts.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
- Strategically balanced technology and business needs of organization.
- Engaged in End to End Program Management and Service Delivery
- Engaged in Pre-sales and key solution sales Create solutions leveraging on the company's capabilities to address client needs Prospect for all potential opportunities and delivering compelling solutions, value and pricing.
- Collaborating with internal subject matter experts and solution architects to devise business proposals Actively involved in network architecture & design and in solution deployment & pilot testing when required.
- Execute solutions’ presentations, Product Demos and handle scenario sessions with prospects Conduct business requirement workshop and contribute business models Estimate the effort, justify and involve in price negotiation.
PMO Manager
Radius7 | Developed Web and Apps for Internal eCom platform.
Mumbai, Maharashtra
08.2015 - 03.2017
- Oversaw the PMO process implementation and ensures that information concerning content (e.g., deliverable, risks, issues) passes to and from sponsors.
- Deeply involved in improving the consistency, predictability, and efficiency of the organization project delivery capability.
- Provided leadership on best practices, highly customer- focused outward and upward and consistent with customer expectations.
- Ensure that the operational issues of the PMO are managed, focusing on the project interface with project leaders, project teams, technology and interface issues.
- Responsible to oversee projects costs and make sure they are well managed, monitors profit and cost sheets for each project.
- Critical Work Functions:
- 1.PMO development
- 2.Subordinate development & supervision Management.
- 3.Overlook all company projects/programs execution
- 4.Define and manage projects scope
- 5.Define and manage plans and timelines
- 6.Manage project costs
- 7.Manage projects integration
- 8.Develop and manage department and projects budget
- 9.Manage projects communication processes to ensure that all processes are applied and followed
- 10.Ensure continuous improvement of the communication stream and apply any new relevant standards
- 11.Risk management, including risk assessment strategy and policies for the overall organization
- 12.Ensure proper execution of the risk strategy throughout the project's lifecycle
- Designed technical upgrade paths, incorporating requested functionality and performance enhancements.
- Assessed operant systems for efficiency and functionality, providing written suggestions on enhancements needed to meet operational goals.
- Performed cost-benefit analyses to determine potential return on investment for proposed upgrades.
- Authored customized user manuals for specific system configurations, tailoring content to unique employee skill profiles.
Project Manager
SDL
Mumbai, MH
02.2015 - 08.2015
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Developed project plans identifying key issues, approaches and performance metrics.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Sped up and simplified application and resource provisioning.
- Proposed and implemented system enhancements to improve performance and reliability of storage environment.
- Organized internal audits and led efforts to determine and remedy deficiencies.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Designed, documented and executed system upgrades and patch management using update manager.
- Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
Account Support II
NCR Corporation
Mumbai, Maharashtra
05.2011 - 02.2015
- Business Intelligence and Analytic Transition of Projects & Customers from sales to operation.
- Operations management Managing the entire cycle of customer Order to Revenue recognition - covering up planning, sourcing, billing coordination, shipment, delivery to customer, installation trigger, documentation tracking and ensuring revenue recognition.
- Data management and documentation management.
- Resolving complex service/ solution issues using multiple sources of information and by applying independent judgement and expertise.
- Managing contract renewal negotiations directly with the customer for non-targeted contracts, including proper documentation, approvals and data.
- Leading and undertaking complex transition or change management projects, which have critical importance to organizational objectives.
- End to end project management and client facing.
- (Global Clients – US / APAC) Planning and controlling change.
- Managing quality assurance program.
- Researching new technologies and alternative methods of efficiency.
- Setting and reviewing budgets and managing cost.
- Overseeing inventory, distribution of goods and facility layout.
- Actively participate in pre-sales discussions.
- Managing supply chain operations from organizations point of view.
- Managing logistics coordinators/installation coordinators / Sales executives / operations executives.
Education
Ph.D. - Project Management
Indian Institute of Business Management And Studies
Mumbai 03.2017 - 03.2020
MBA - Operations Management
Southern New Hampshire University
Mumbai 01.2014 - 01.2016
Bachelors - Aircraft Maintenance
Thakur Institute of Aviation Technology
Mumbai 03.2007 - 03.2010
Skills
Agile Project Management
Certification
Six Sigma Green Belt - NCR Corporation
Accomplishments
Awards and Recognition:
1. Super Star of the Year -2013 - NCR Corporation
2. Excellence in Digital Delivery - Mobicule Technologies
3. Rising Star - Boston Byte
4. Firecracker of the Year - Firework
Certifications:
1. Six Sigma Yellow Belt and Green Belt - NCR Corporation
2. ITIL V3 - EXIN
3. ITSM - EXIN
Timeline
Senior Program Manager
Homelane | Implemented SAP S4 HANA and Launched Customer Apps
02.2022 - Current
Project Manager
Firework | Developed and Released KaiOS App and reshaped in-house data collection process.
07.2020 - 10.2021
Project Manager
Boston Byte | Developed Telemedicine Platform for 2nd Largest Telehealth Provider in Canada
08.2018 - 03.2019
Ph.D. - Project Management
Indian Institute of Business Management And Studies
03.2017 - 03.2020
Program Manager
Mobicule Technologies Pvt. Ltd | Digitized the entire sales journey for Vodafone Idea.
03.2017 - 08.2018
PMO Manager
Radius7 | Developed Web and Apps for Internal eCom platform.
08.2015 - 03.2017
Project Manager
SDL
02.2015 - 08.2015
MBA - Operations Management
Southern New Hampshire University
01.2014 - 01.2016
Account Support II
NCR Corporation
05.2011 - 02.2015
Bachelors - Aircraft Maintenance
Thakur Institute of Aviation Technology
03.2007 - 03.2010
Six Sigma Green Belt - NCR Corporation
SIX SIGMA YELLOW BELT - NCR Corporation
ITIL V3 - EXIN
ITSM - EXIN
Agile Scrum Master
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