Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Languages
Timeline
Generic
Open To Work

Shahbaz Sherkhan Khan

Pune

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

RemoteOn-SiteHybrid

Summary

Detail-oriented Customer Service Professional with 3 years of experience in chat and email support within UK and gaming sectors. Managed customer inquiries, billing concerns, account management, and technical support, consistently achieving quality standards and high satisfaction rates. Skilled in communication, problem-solving, and utilizing MS Office and CRM tools.

Overview

3
3
Languages
5
5
years of post-secondary education
4
4
years of professional experience

Work History

Advisor I| - Customer Service

Concentrix Daksh Services India Pvt Ltd
06.2025 - 06.2026
  • Resolved gameplay, account, and technical issues to improve player experience
  • Enhanced player satisfaction by meeting performance benchmarks
  • Supported players for Ubisoft through chat/email

Customer Care Executive

Tech Mahindra
12.2024 - 06.2025
  • Assisted customers with inquiries via live chat via live chat for 3UK network services
  • Resolved billing, network, and account-related issues with accuracy, enhancing customer trust and satisfaction
  • Maintained SLA and quality standards, contributing to high customer satisfaction ratings

Sr. Associate OPS

WNS Global Services
05.2022 - 10.2024
  • Managed British Gas customer support via chat and email, enhancing customer experience
  • Assisted customers with billing, service requests, and complaints, ensuring timely resolution
  • Followed compliance guidelines to achieve first-contact resolution for customer inquiries

Education

Bachelor of Arts -

Radha Govind University
Jharkhand
05.2020 - 05.2023

H.S.C -

Shree Shivaji Maratha High School
Pune
02.2013 - 07.2014

S.S.C -

Shree Shivaji Maratha High School
Pune
02.2010 - 02.2011

Skills

  • Customer service
  • Customer Query Resolution
  • Chat and email support
  • Billing & Service Request Handling
  • Customer handling
  • Complaint handling
  • Account Management
  • Customer-Centric Approach
  • Process Adherence
  • Customer satisfaction
  • Team Collaboration
  • Verbal and written communication
  • Active Listening
  • Critical thinking

Languages

  • English
  • Hindi
  • Marathi

Hobbies and Interests

  • English
  • Hindi
  • Marathi

Languages

English
Proficient
C2
Hindi
Proficient
C2
Marathi
Proficient
C2

Timeline

Advisor I| - Customer Service

Concentrix Daksh Services India Pvt Ltd
06.2025 - 06.2026

Customer Care Executive

Tech Mahindra
12.2024 - 06.2025

Sr. Associate OPS

WNS Global Services
05.2022 - 10.2024

Bachelor of Arts -

Radha Govind University
05.2020 - 05.2023

H.S.C -

Shree Shivaji Maratha High School
02.2013 - 07.2014

S.S.C -

Shree Shivaji Maratha High School
02.2010 - 02.2011
Shahbaz Sherkhan Khan