Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic
Shahebaz Khan

Shahebaz Khan

Mumbai

Summary

Results-oriented Back Office and Operations Specialist with over 10 years of expertise in customer service, data analysis, quality audits, and MIS reporting.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Back Office Executive

foundever
Mumbai
06.2013 - Current
  • Coordinated schedules and appointments for team members to enhance operational efficiency.
  • Managed daily administrative tasks to ensure seamless office operations.
  • Processed documents and maintained compliance records accurately.
  • Assisted with data entry and management using internal systems.
  • Communicated with clients to address inquiries and provide timely support.
  • Collaborated with cross-functional teams to optimize workflows and boost productivity.
  • Trained new staff on office procedures and best practices effectively.
  • Handled incoming calls from customers regarding inquiries or complaints.

Quality Assurance Analyst (ACTING QAP)

foundever
Mumbai
06.2013 - Current
  • Conducted thorough testing of software applications for quality assurance.
  • Developed and maintained detailed test plans and test cases.
  • Collaborated with development teams to identify and resolve defects.
  • Executed manual and automated tests to ensure product reliability.
  • Provided training and support to junior analysts on QA methodologies.
  • Communicated regularly with management to discuss quality trends.
  • Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
  • Used quality monitoring system to compile and track individual and team performance.
  • Monitored production environment performance metrics for anomalies that could indicate quality issues.
  • Maintained self-study program to enhance QA knowledge and skills.
  • Set and achieved product quality objectives while meeting product specifications.
  • Conducted quality audits to ensure compliance with standards and procedures.

Education

Bachelor of Commerce -

RIZVI COLLEGE OF ARTS SCIENCE & COMMERCE
MUMBAI
03-2013

Skills

  • Document and file management
  • Quality assurance and compliance
  • Administrative support and performance monitoring
  • Team building and training
  • Problem solving and analysis
  • Spreadsheet creation and data entry
  • Report generation and documentation
  • Typing proficiency
  • Mail routing and multitasking
  • Microsoft Office expertise

Affiliations

  • Volunteering: Participated in local community service drives and corporate social responsibility (CSR) events organized by Foundever.
  • Tech Enthusiast: Regularly explore Excel automation, basic SQL, and process optimization tools for self-improvement and efficiency.
  • Fitness & Wellness: Active lifestyle advocate, balancing work and personal well-being through regular workouts and mindfulness practices.

Accomplishments

  • Quality Champion (2022) – Awarded for consistently exceeding audit scores and supporting team quality standards.
  • Employee of the Month (multiple times) – Recognized for accuracy, productivity, and customer satisfaction.
  • Process Mentor Recognition – Acknowledged for coaching new associates and contributing to team skill development.

Certification

  • Advanced Excel for Data Analysis – Coursers | Issued: July 2024
  • Customer Service Fundamentals – LinkedIn Learning | Issued: May 2023

Languages

Hindi
First Language
English
Intermediate (B1)
B1
Urdu
Advanced (C1)
C1
Marathi
Elementary (A2)
A2

Timeline

Back Office Executive

foundever
06.2013 - Current

Quality Assurance Analyst (ACTING QAP)

foundever
06.2013 - Current

Bachelor of Commerce -

RIZVI COLLEGE OF ARTS SCIENCE & COMMERCE

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Shahebaz Khan