Summary
Overview
Work History
Education
Skills
Certification
Timeline
Languages
Hobbies
Generic

Shaheda S

Learning and Development Coordinator | Corporate Trainer | Employee Training Specialist
Bengaluru,KA

Summary

Learning and Development professional with track record of driving impactful training initiatives and fostering continuous improvement. Skilled in designing and implementing training programs that enhance team performance and adapt to organizational needs. Strong emphasis on collaboration, effective communication, and strategic thinking to achieve measurable results. Reliable and flexible, always ready to meet changing needs and ensure success in dynamic environments.

Overview

8
8
years of professional experience
2
2
Certificates
2
2
Languages

Work History

Learning and Development Trainer

Equiniti India Private Limited
07.2024 - Current
  • Aligned training initiatives with organizational goals, ensuring strategic relevance in all programs.
  • Delivered dynamic presentations and workshops to enhance employee understanding of complex topics.
  • Developed customized eLearning modules called self-serve lessons.
  • Enhanced employee performance by designing and implementing targeted training programs.
  • Provided coaching and mentorship to employees seeking professional growth opportunities.
  • Designed competency-based assessments to measure learning outcomes and drive performance improvements.
  • Recognized by peers for refining presentations, and enhancing communication effectiveness.
  • Facilitated cross-functional collaboration, fostering knowledge sharing across departments.
  • Partnered with subject matter experts to ensure accuracy and relevance of training content.
  • Maintained up-to-date industry knowledge through research and networking events, applying best practices to in-house training strategies.
  • I attended professional development workshops and training to enhance my own skills.
  • Facilitating both in-person and virtual training workshops using various instructional techniques (presentation, Kahoot, self-serve courses created using Articulate 360, and videos on key concepts created using Clipchamp) to ensure that learning objectives are met.

Trainer Specialist – Fin Crime Support

Revolut Technologies India Private Limited
06.2022 - 06.2024
  • Conducting onboarding training sessions for the newcomers joining Revolut in the Fin Crime Department (KYC, Account Takeover, and Financial Investigation Unit).
  • Ensuring everything is understandable for the trainees by conducting quizzes, tests, and learning activities.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Configuring and managing the learning management system so that e-learnings are up-to-date with the latest updates and changes in the process.
  • Generating and analyzing reports on course enrollment, completion rates, user engagement, and sharing these with the team leaders at regular intervals.
  • Delivered targeted refresher training to underperforming employees, driving measurable improvement in performance and confidence.
  • Publishing weekly newsletters, which consist of the week's updates, helps the support team find all the updates in one place and ensures no update is missed.
  • Responsible for vendor controls, point of contact for vendors for any training-related queries.
  • Conducting training session audits for vendor trainers to check if their training standards are up to the mark.

Process Trainer

Dunzo Digital Private Limited
09.2018 - 05.2022
  • Conduct employee training and onboarding.
  • Develop internal processes, communicate them to stakeholders for approval, and train the employees on the same.
  • Developing and conducting training for merchant support teams focusing on relationship building, prospecting, and upselling the different subscription plans provided by Dunzo.
  • Conduct employee surveys and interviews.
  • Consult with other trainers, managers, and leadership to set up the process in an understandable and easy way for the agents.
  • Conceptualize training materials based on data and research.
  • Create training strategies, initiatives, and materials.
  • Review employee performance and learning.
  • Create content for LMS, KMS, and ensure it is updated regularly.

Process Associate

Aegis Customer Support Services Private
11.2017 - 08.2018
  • Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
  • Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
  • Participated in regular team meetings, contributing valuable insights toward process enhancements.
  • Handled high volumes of incoming work requests professionally while maintaining excellent organization.
  • Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
  • Maintained high levels of data confidentiality through adherence to company policies and procedures.

Education

Bachelor of Science - Microbiology

St. Annes' First Grade College For Women
Bengaluru, India
04.2001 -

Skills

Training Delivery and Facilitation

Certification

Articulate rise and Storyline

Timeline

SQL Essential Training

09-2025

Articulate rise and Storyline

08-2025

Learning and Development Trainer

Equiniti India Private Limited
07.2024 - Current

Trainer Specialist – Fin Crime Support

Revolut Technologies India Private Limited
06.2022 - 06.2024

Process Trainer

Dunzo Digital Private Limited
09.2018 - 05.2022

Process Associate

Aegis Customer Support Services Private
11.2017 - 08.2018

Bachelor of Science - Microbiology

St. Annes' First Grade College For Women
04.2001 -

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Hobbies

Baking: I enjoy experimenting with a variety of desserts, from classic cookies to bombolinis. Baking allows me to combine creativity with precision, resulting in treats that bring joy to friends and family.


Crochet: I have a passion for crochet, crafting intricate designs that reflect both patience and creativity. This hobby enhances my focus, attention to detail, and love for creating something unique with my hands.


Reading: I'm new to reading, exploring genres from fiction, philosophy, romance to poetry. Reading fuels my imagination, broadens my perspective, and strengthens my ability to connect ideas and communicate effectively.


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Shaheda SLearning and Development Coordinator | Corporate Trainer | Employee Training Specialist