Shaheda S
Learning and Development Coordinator | Corporate Trainer | Employee Training Specialist
Bengaluru,KA
Summary
Learning and Development professional with track record of driving impactful training initiatives and fostering continuous improvement. Skilled in designing and implementing training programs that enhance team performance and adapt to organizational needs. Strong emphasis on collaboration, effective communication, and strategic thinking to achieve measurable results. Reliable and flexible, always ready to meet changing needs and ensure success in dynamic environments.
Overview
8
8
years of professional experience
2
2
Certificates
2
2
Languages
Work History
Learning and Development Trainer
Equiniti India Private Limited
07.2024 - Current
- Aligned training initiatives with organizational goals, ensuring strategic relevance in all programs.
- Delivered dynamic presentations and workshops to enhance employee understanding of complex topics.
- Developed customized eLearning modules called self-serve lessons.
- Enhanced employee performance by designing and implementing targeted training programs.
- Provided coaching and mentorship to employees seeking professional growth opportunities.
- Designed competency-based assessments to measure learning outcomes and drive performance improvements.
- Recognized by peers for refining presentations, and enhancing communication effectiveness.
- Facilitated cross-functional collaboration, fostering knowledge sharing across departments.
- Partnered with subject matter experts to ensure accuracy and relevance of training content.
- Maintained up-to-date industry knowledge through research and networking events, applying best practices to in-house training strategies.
- I attended professional development workshops and training to enhance my own skills.
- Facilitating both in-person and virtual training workshops using various instructional techniques (presentation, Kahoot, self-serve courses created using Articulate 360, and videos on key concepts created using Clipchamp) to ensure that learning objectives are met.
Trainer Specialist – Fin Crime Support
Revolut Technologies India Private Limited
06.2022 - 06.2024
- Conducting onboarding training sessions for the newcomers joining Revolut in the Fin Crime Department (KYC, Account Takeover, and Financial Investigation Unit).
- Ensuring everything is understandable for the trainees by conducting quizzes, tests, and learning activities.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Configuring and managing the learning management system so that e-learnings are up-to-date with the latest updates and changes in the process.
- Generating and analyzing reports on course enrollment, completion rates, user engagement, and sharing these with the team leaders at regular intervals.
- Delivered targeted refresher training to underperforming employees, driving measurable improvement in performance and confidence.
- Publishing weekly newsletters, which consist of the week's updates, helps the support team find all the updates in one place and ensures no update is missed.
- Responsible for vendor controls, point of contact for vendors for any training-related queries.
- Conducting training session audits for vendor trainers to check if their training standards are up to the mark.
Process Trainer
Dunzo Digital Private Limited
09.2018 - 05.2022
- Conduct employee training and onboarding.
- Develop internal processes, communicate them to stakeholders for approval, and train the employees on the same.
- Developing and conducting training for merchant support teams focusing on relationship building, prospecting, and upselling the different subscription plans provided by Dunzo.
- Conduct employee surveys and interviews.
- Consult with other trainers, managers, and leadership to set up the process in an understandable and easy way for the agents.
- Conceptualize training materials based on data and research.
- Create training strategies, initiatives, and materials.
- Review employee performance and learning.
- Create content for LMS, KMS, and ensure it is updated regularly.
Process Associate
Aegis Customer Support Services Private
11.2017 - 08.2018
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
- Maintained high levels of data confidentiality through adherence to company policies and procedures.
Education
Bachelor of Science - Microbiology
St. Annes' First Grade College For Women
Bengaluru, India 04.2001 -
Skills
Training Delivery and Facilitation
Online course design
Performance enhancement techniques
Skilled in utilizing learning management systems
Mixed instructional approach
Needs analysis
Proficient in MS Powerpoint, Canva, Google Slides, Docs & Sheets, Drawio
Proficient in tools like Figma, Confluence, Jira, Lucid chart and Servicenow
Content development - Proficient with LMS tools like Knowmax, Elucidat & Sana Labs and Ariticulate 360 Rise & storyline
Soft skills training
Instructional designing
Project Coordination
Certification
Articulate rise and Storyline
Timeline
SQL Essential Training
09-2025
Articulate rise and Storyline
08-2025
Learning and Development Trainer
Equiniti India Private Limited
07.2024 - Current
Trainer Specialist – Fin Crime Support
Revolut Technologies India Private Limited
06.2022 - 06.2024
Process Trainer
Dunzo Digital Private Limited
09.2018 - 05.2022
Process Associate
Aegis Customer Support Services Private
11.2017 - 08.2018
Bachelor of Science - Microbiology
St. Annes' First Grade College For Women
04.2001 -
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Hobbies
Baking: I enjoy experimenting with a variety of desserts, from classic cookies to bombolinis. Baking allows me to combine creativity with precision, resulting in treats that bring joy to friends and family.
Crochet: I have a passion for crochet, crafting intricate designs that reflect both patience and creativity. This hobby enhances my focus, attention to detail, and love for creating something unique with my hands.
Reading: I'm new to reading, exploring genres from fiction, philosophy, romance to poetry. Reading fuels my imagination, broadens my perspective, and strengthens my ability to connect ideas and communicate effectively.