Summary
Overview
Work History
Education
Skills
Certification
Disclaimer
Languages
Personal Information
Timeline
Generic
Shaheeda BAnu HAkeem

Shaheeda BAnu HAkeem

Bangalore

Summary

Dynamic QA Manager with extensive experience at Statestreet, excelling in test strategy and execution. Proven track record in leading cross-functional teams, driving process improvements, and enhancing quality assurance practices. Adept at stakeholder collaboration and risk analysis, ensuring timely delivery of high-quality products. Strong leadership and analytical skills foster team development and project success.

Overview

13
13
years of professional experience
1
1
Certification

Work History

QA Manager

Statestreet
01.2024 - Current
  • Managing the QA team of 5 Test Analysts.
  • Collaborate with cross functional team to understand product requirement and translate them into comprehensive test strategies.
  • Analyse test results and work closely with developers to resolve issues.
  • Drive decomposition of business and technical requirements into test case scenarios, defining test data requirement, oversee and advice on test case creation, and test execution.
  • Owning the test activities through every release and ensure timely delivery of the functionalities to production.
  • Maintain QA reports and publish to the higher Management every week.

Project Manager

Statestreet
01.2024 - Current
  • Managing the cross functional team of 10 members.
  • Resource Management of the cross functional team from vendor end.
  • Mentor and develop team members skills and capabilities.
  • Resource allocation.
  • Tracking Milestones completions without delays for the complete team.

Project Manager

AppleCare
01.2023 - 01.2024
  • Collaborating with Global PMs to understand the project scope and functionality to be tested.
  • Establish a timeline to deliver UAT in line with major project milestones.
  • Estimate resource requirements to complete UAT.
  • Identify Risks and appropriate mitigation plans for UAT.
  • Manage to deadlines and competing demands.
  • Utilise analytical skills to investigate and drive issues found in UAT activities.

UAT Manager

AppleCare
01.2023 - 01.2024
  • Lead cross functional teams on User Acceptance Testing.
  • Works with Global UAT managers, regional PM and IS&T teams to ensure realistic UAT plans are in place.
  • Create UAT project plan for preparation and execution.
  • Drives UAT planning meetings and activities.
  • Responsible for gathering scenarios, script writing facilitation and availability of master data & test environment.
  • Responsible for communicating system impacts on UAT schedules.
  • Responsible for working with Project Manager to get correct scripts updated by Business prior to UAT.
  • Responsible for setting up test tracking tool for each UAT.
  • Responsible for ensuring the UAT environments, and required data setup are available to support testing.
  • Responsible for UAT Status Reporting.
  • Host triage calls across regions, functions and IT teams.
  • Responsible for managing issue escalations within IS&T or Business teams to allow testing to continue.
  • Responsible for reporting progress status on UAT activities and issues to the project team.
  • Drives technical root cause analysis across multiple systems and ensures issue resolution.
  • Coordinates with Global PM and IS&T to identify and workaround system updates and test system outages.
  • Resolve issues & complete UAT on time.
  • Build strong working relationships within regional and global teams.
  • Communicates consistently with customers to ensure a quality product or service is delivered.

QA Lead

Illinois Mutual
01.2020 - 01.2023
  • Company Overview: The project was enhancements to SAP & SIP - STR4 (Stone river 4.0) sapiens product.
  • Leading the offshore test execution team of 2 people.
  • Collating the test requirement from onshore team and preparing the test cases.
  • Preparation of Test plan.
  • Application Testing along with insurance forms verification.
  • Task allocation of the team every day.
  • Defect management of the team.
  • Arranging defect triage calls along with development team.
  • Reporting daily status on test execution and test design.
  • Attending weekly meetings with the onshore project manager to report the status.
  • Identifying repeated test cases for Automation.
  • The project was enhancements to SAP & SIP - STR4 (Stone river 4.0) sapiens product.

Principal QA

FED - Federated Insurance
01.2019 - 01.2020
  • Company Overview: Project involved changes related to California and Network specific changes for SAP/SIP – STR4 (Stone river Sapiens product).
  • Leading the offshore test execution team of 2 people.
  • Collating the test requirement from onshore team and preparing the test cases.
  • Preparation of Test plan.
  • Task allocation of the team for every day.
  • Defect management of the whole team.
  • Reporting daily status on test execution and test design.
  • Attending weekly meetings with the onshore project manager to report the status.
  • Application Testing along with insurance forms verification.
  • Project involved changes related to California and Network specific changes for SAP/SIP – STR4 (Stone river Sapiens product).

Offshore Test Lead

Cisco
USA
01.2017 - 01.2019
  • Company Overview: CSSM (Cisco Smart Software Manager) – CSSM is a web application which manages the cisco smart licenses and products.
  • Leading the offshore test execution team of 5 people.
  • Collating the test requirement from onshore team and preparing the test cases.
  • Defect management of the whole team.
  • Reporting daily status on test execution and test design.
  • Production release testing.
  • CSSM (Cisco Smart Software Manager) – CSSM is a web application which manages the cisco smart licenses and products.

Test Execution Lead

British Telecom
01.2014 - 01.2017
  • Leading the test execution team of 12 people.
  • Creating Test plans for the QA release and also for end users for UAT.
  • Collating the test execution status and preparing the status report.
  • Attending status calls with clients.
  • Monitoring the defects raised by team and escalating for the quick resolution.
  • Understanding the impact of the delivery requirements.
  • Supporting the UAT testers & real users when there are any issues with the process.
  • Acted as IT admin for UAT testers in setup and test cases.
  • Test scenarios preparation for PDT (Post Deployment Testing).
  • Leading the post deployment testing.
  • Preparation of regression scenarios for every release.

Test Design Lead

British Telecom
01.2014 - 01.2017
  • Leading the test design team of 4 people.
  • Collating the test scope of specific release and make sure to complete the test design before the test execution phase.
  • Understanding requirements and preparing test scenarios and test cases.
  • Test design status tracking for the release and interaction with delivery managers to get the test design signoff’s from the stake holders.
  • Analysing Bridge cases that are raised in Production.
  • Supporting the real users when there are any issues with the process.
  • Test scenarios preparation for PDT (Post Deployment Testing) and production testing.
  • Executing test cases of Functional testing, regression testing.
  • Raise defects in QC and track them to closure on regular basis.
  • Performing Demo’s to the real users.
  • Preparation of regression scenarios for every release.
  • Monitoring QC uploads.
  • Have been involved in the OSS solution of one of the user stories.

Tester

British Telecom
01.2013 - 01.2014
  • Executing test cases of Functional testing, regression testing, integration testing, and GUI testing.
  • Raise defects in QC and track them to closure on regular basis.
  • Coordinating with multiple teams across different vendors to meet delivery timelines.
  • Demonstrated the ownership in past consecutive releases for assigned CE Stories.
  • Daily interaction with multiple vendors (Component teams) on current testing and defect status.
  • Performing UAT Demos to the stakeholders.

Education

B.Tech - Electrical and Electrinics Engineering

JNTU
Anantapur

Skills

  • Quality Assurance Leadership
  • Test Strategy and Execution
  • Process Improvement
  • Stakeholder Collaboration
  • Project Management
  • Budget & Resource Management
  • Agile & Scrum leadership
  • Testing Types
  • Test Management tools
  • Test automation management
  • Quality assurance expertise
  • Requirements analysis and validation
  • Mentoring team members
  • Defect tracking and analysis
  • Process improvement strategies
  • Agile methodologies proficiency
  • Cross-functional team leadership
  • Test case design and execution
  • Risk analysis and mitigation
  • Data analysis
  • Quality assurance management

Certification

  • ISTQB Foundation
  • ISTQB Advanced – Test Manager
  • Business Analyst
  • Project Management Professional
  • Agile Project Management through Udemy

Disclaimer

I hereby declare that the information furnished above is true to the best of my knowledge.

Languages

  • Hindi
  • Urdu
  • English
  • Telugu

Personal Information

  • Father's Name: H. Abdul Azeez
  • Husband's Name: Y. Mahaboob Shareef
  • Date of Birth: 05/19/91
  • Nationality: Indian
  • Marital Status: Married

Timeline

QA Manager

Statestreet
01.2024 - Current

Project Manager

Statestreet
01.2024 - Current

Project Manager

AppleCare
01.2023 - 01.2024

UAT Manager

AppleCare
01.2023 - 01.2024

QA Lead

Illinois Mutual
01.2020 - 01.2023

Principal QA

FED - Federated Insurance
01.2019 - 01.2020

Offshore Test Lead

Cisco
01.2017 - 01.2019

Test Execution Lead

British Telecom
01.2014 - 01.2017

Test Design Lead

British Telecom
01.2014 - 01.2017

Tester

British Telecom
01.2013 - 01.2014

B.Tech - Electrical and Electrinics Engineering

JNTU

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Shaheeda BAnu HAkeem