Shaheeda Sumayya
Malappuram
Summary
Experienced Operations Associate at Genrobotics, adept at managing diverse responsibilities. Skillfully coordinated 1st level business team recruitment, streamlined documentation management, and ensured compliance with ISO 13485 standards across Business, Operation & Maintenance departments. With over a year of tenure, demonstrated ability to thrive under pressure while consistently delivering exceptional performance.
Overview
2
2
years of professional experience
Work History
Operations Associate
Genrobotic Innovations Pvt. Ltd
Trivandrum
04.2023 - Current
- Provided comprehensive training and support to newly hired personnel, ensuring a thorough understanding of company policies and procedures.
- Maintained meticulous records of internal audit results, ensuring compliance with ISO 13485 standards across Business Development and Operation & Maintenance departments.
- Actively participated in multiple training sessions on ISO standards implementation coordinated by the Quality Control department.
- Collaborated closely with senior management to develop strategies and Standard Operating Procedures (SOPs) for achieving organizational objectives.
- Proactively developed solutions to prevent future non-conformances reported during internal audits, demonstrating problem-solving abilities.
- Conducted training sessions on ISO 13485 standards, processes, and procedures for personnel.
- Fostered positive working relationships with colleagues and management, promoting a collaborative work environment.
- Developed and updated document templates to streamline document production and ensure standardization.
- Coordinated with team members to resolve discrepancies between different versions of documents, maintaining document integrity.
- Demonstrated strong organizational, planning, and multitasking abilities to keep documents flowing smoothly.
- Filed accurate regulatory paperwork on a weekly, monthly, and quarterly basis, supporting seamless audit processes.
- Utilized Asana to plan and organize tasks effectively.
Product Specialist
Wellbe Health Care Pvt. Ltd
Kochi
09.2022 - 03.2023
- Prepared accurate quotations for prospective clients.
- Sold blood bank related equipment to new and established customers with persuasive and knowledgeable approach.
- Maintained current knowledge of industry trends, developments, regulations, and best practices.
- Analyzed customer feedback to identify opportunities for improvement in product offerings or service delivery methods.
- Identified customer needs and provided appropriate solutions.
- Monitored competitors' pricing structures and adjusted accordingly when necessary.
- Provided support during installation of purchased equipment at customer sites.
- Used change methodologies to increase sales and led projects for increased productivity.
- Resolved customer complaints regarding sales and service.
Education
Medical Device QMS - ISO 13485:2016
Certified Course
Udemy02-2024
Medical Coding
Certified Course
Avodha09-2022
Diploma - Biomedical Engineering
KMCT Polytechnic College
Kozhikode07-2022
Bachelor of Arts - English Literature
Bharathiyar University
Tamil Nadu07-2022
Skills
- ISO 13485 Compliance Management
- Strategic Planning
- Problem-Solving
- Strong Organizational Skills: Ability to manage multiple tasks, prioritize workloads, and meet deadlines effectively
- Proficient in Asana
- Communication Skills: Excellent written and verbal communication skills, facilitating effective interaction with team members and stakeholders
- Attention to Detail: Proficient in data entry, inventory management, and documentation with a keen eye for accuracy and completeness
- Teamwork and Collaboration: Proven track record of collaborating with colleagues from different departments to achieve common goals
- Adaptability and Flexibility: Ability to respond effectively to changing priorities, procedures, and circumstances, ensuring continued productivity and success
- Commitment to Quality and Safety: Dedication to maintaining high standards of quality, safety, and continuous improvement in all aspects of work
Affiliations
Volunteer, National Service Scheme (NSS)
- Member of the core team responsible for maintaining discipline, overseeing the conduct and performance of junior volunteers, and fostering a cohesive and productive team environment.
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Tamil
Beginner (A1)
A1
References
ARUN DOMINIC
(Regional Manager, Genrobotic Innovations Pvt.Ltd)
Ph: +91 7736921545, E Mail: arundominic@genrobotics.org
GOKUL KRISHNAN H
(Marketing Manager, Genrobotic Innovations Pvt.Ltd)
Ph: +91 8157837544, E Mail: gokulk@egnrobotics.org
Timeline
Operations Associate
Genrobotic Innovations Pvt. Ltd
04.2023 - Current
Product Specialist
Wellbe Health Care Pvt. Ltd
09.2022 - 03.2023
Medical Device QMS - ISO 13485:2016
Certified Course
Medical Coding
Certified Course
Diploma - Biomedical Engineering
KMCT Polytechnic College
Bachelor of Arts - English Literature
Bharathiyar University
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