SHAHEENA BANU

Aspiring professional seeking challenging role within organization to leverage skills for mutual growth and explore diverse areas of expertise

Over 8 years of IT experience with a strong focus on software testing. Specialized in Salesforce quality assurance with 31 months of hands-on experience in Dubai South. Proven ability to enhance software quality and streamline testing processes. Adept at identifying issues and implementing effective solutions to improve product performance.

Established strong relationships with customers regarding testing deliverables, ensuring clear communication and satisfaction. Demonstrated proficiency in creating test plans and scripts, effectively identifying software defects and managing bug tracking through JIRA. Extensive experience with Selenium WebDriver, JUnit, and various programming languages, including Core Java and JavaScript, applied in both Agile and Waterfall methodologies. Specialized in functional testing, defect analysis, and API testing, utilizing tools such as Postman and SoapUI to enhance product quality.

Free Zone & Licensing | Dubai South Properties (DSP) | Real Estate & Leasing | Logistics & Trade Operations | Visa & Immigration Services | Smart Gate & Access Control | Salesforce & CRM Testing | API & Integration Testing | Mobile & Web Application Testing | DocuSign & Digital Contracts | Agile/Scrum QA | Playwright Automation POC

• Received Certificate of Recognition from Freezone – ONE DS Portal for outstanding contribution towards the Revamp of Services project, demonstrating dedication, quality delivery, and commitment to service excellence.

• Dubai South, Freezone, Licence, Real Estate and Licensing, Quality Specialist, Salesforce, API Mobile, Served as Senior QA / IT Quality Specialist at Dubai South, ensuring quality across multiple Free Zone, DSP, Licensing, and Logistics digital platforms., Led end-to-end QA activities within Agile/Scrum sprint cycles, including test planning, test execution, regression, and UAT support., Owned quality validation for critical Free Zone services, such as Employment Visa processing, NOC workflows, Company onboarding, licensing, and renewals, Freelancer onboarding platforms., Drove QA efforts for Logistics and Trade systems, covering Gate Pass creation and access validation, Goods Transfer workflows, BOE processing, Package handling and shipment lifecycle., Led Smart Gate system testing, validating access control rules, security policies, and logistics movement accuracy., Reviewed and validated Broker Registration workflows, ensuring regulatory compliance and business rule accuracy., Managed and validated DocuSign integrations for digital contracts, approvals, and company leasing documentation., Performed QA for Company Leasing modules, including contract creation, approval workflows, and automated document generation., Mentored junior QA team members and provided guidance on test case design, defect management, and QA best practices., Collaborated closely with product owners, developers, business users, and external vendors to clarify requirements and acceptance criteria., Analyzed defects, performed root-cause analysis, and ensured timely resolution before production releases., Supported release sign-off, ensuring systems met quality, compliance, and operational standards Playwright -MCP POC
• Northern Trust, Banking and Financial services, FUND-FAB, 5, Test engineer, BitBucket, Bamboo, Cucumber, BDD, Postman, IGNITE, Selenium, 02/01/21, This project has different types of funds and related functionalities need to be tested in both INT, UAT mostly., Involved in Script enhancements and regression testing., Feature files are written in Gerkin Language and there are different types of funds like BOND, HEDGE, EQUITY, and property etc., Involved in UAT sign off and performing regression and had good hands on CI/CD pipeline.
• Charles Schwab-US, Banking and Financial services, TDD, 4, Test engineer, BitBucket, Bamboo, GIT, RUBY Cucumber, BDD, Postman, Parasoft, 02/01/20, This project is migration project where newly developed web application need to be tested using RUBY cucumber and BDD., Also performed RESTFUL web services testing using JAVA CUCUMBER and PARASOFT(SOAP UI)., Involved in writing test cases and validating using different types of token like system token, user token etc., Involved in providing the test data to different team using the Mongo DB which contains different collections., Responsible for performing non-prod deployments.
• Charles Schwab-US, Banking and Financial services, CAM & CCS, 8, Test engineer, BitBucket, Bamboo, GIT, 02/01/20, Worked on application like Common authentication module where tokens need to be authenticated with different functionalities using Core Java., Involved in identifying corner test cases to be verified for different browsers., Responsible for providing the test reports to Test Lead., Involved in the preparation of daily and weekly status reports.
• Lloyds Banking Group-UK, Banking and Financial services, Cards team and ACS team, 12, Test engineer, BitBucket, JIRA, 02/01/19, Analysis of requirement specifications and preparation of requirement traceability matrix., Automation of test cases using selenium web driver, Defect logging and retest., Coordination with onshore counterpart/business stakeholders.
• Ericsson – Ireland, Telecom, ENIQ STATISTICS, 12, BO Designer, Solaris, Sybase, Business Objects, 02/01/18, Worked in the Ericsson Network based Project as Tester and developer., Coordinating with business teams to update the business requirements., Designed and Developed Universes, Web Intelligence reports.