Summary
Overview
Work History
Education
Skills
Keydifferentiators
Interests
Timeline
Generic
SHAHELI BHATTACHARJEE

SHAHELI BHATTACHARJEE

FINANCE EXECUTIVE
Noida

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of professional experience
6037
6037
years of post-secondary education
4
4
Languages

Work History

Assistant Manager

Kotak Mahindra Bank
01.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Empowered junior employees in their roles, enhancing their professional development through effective mentorship.
  • Delivered outstanding customer service, generating repeat business consistently.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Defined team priorities, coordinated schedules, and evaluated performance metrics effectively.

Virtual Relationship Manager

Teleperformance Global Services Pvt Ltd
11.2021 - 12.2022
  • Company Overview: Portfolio management partner of Axis Bank Retail Customers
  • Acquire, Align, Co ordinate, Negotiate & Accomplish Business Responsibilities
  • Account Deepening of portfolio Customers through cross selling & Up Selling of all Banking retail products
  • Relationship deepening through constant interaction with portfolio clients & Generating fresh leads for banking products
  • Working Closely with other Verticals of Bank & Insurance Channel Partners
  • Managing customers across Delhi NCR and Penetrating on portfolio customers
  • Supervising and coaching team members/new joiners in various aspects of Firm and product value proposition
  • Responsible for achievement of Revenue target through effective Communication
  • Portfolio management partner of Axis Bank Retail Customers
  • Contributing towards increasing wallet share of accounts and maximize Bank’s share of business and retain relationship value
  • Awarded for the internal business contests
  • Training and Building Team Members to key Performers
  • Delivered professional insights into investment strategies based on comprehensive market evaluations and client goals.
  • Optimized internal processes for increased efficiency, leveraging client feedback and adapting to industry changes.

Education

Matriculate -

CBSE

Intermediate - Commerce Stream

CBSE

B.Com -

Gauhati University

M.Com -

Gauhati University

Skills

Creating synergies for Team growth

Keydifferentiators

  • Team Player
  • Client Relationship Management
  • Self Motivated
  • Time Management

Interests

Product Knowledge Gaining

Music

Timeline

Assistant Manager

Kotak Mahindra Bank
01.2023 - Current

Virtual Relationship Manager

Teleperformance Global Services Pvt Ltd
11.2021 - 12.2022

Intermediate - Commerce Stream

CBSE

Matriculate -

CBSE

B.Com -

Gauhati University

M.Com -

Gauhati University

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SHAHELI BHATTACHARJEEFINANCE EXECUTIVE