Shaher Banu

• Managed daily business operations ensuring smooth cross-team

coordination and process continuity.

• Managed updates to Shopify backend to enhance operational accuracy., data accuracy checks, and operational

task pipelines to sustain e-commerce efficiency.

• Streamlined internal workflows by identifying process gaps and

implementing structured, repeatable solutions.

• Demonstrated adaptability by handling diverse tasks including coordination,

documentation, problem-solving, and process support.

• Maintained accurate records and contributed to improving operational efficiency and customer experience

• Responded to customer inquiries via phone and chat, ensuring timely and accurate information delivery.
• Assisted customers with account management, enhancing user experience through effective problem-solving skills.
• Utilized CRM software to document interactions and track customer feedback for service improvements.
• Collaborated with team members to streamline processes, improving overall efficiency in handling customer requests.