Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shahid G

Hyderabad

Summary

A strategic and data-driven professional with an MBA and over four years of experience in content moderation and app maintenance. I excel at leveraging business acumen to optimize operational processes, enforce policy, and manage technical risks. My background is strengthened by a customer-centric approach, honed through direct customer service experience, which allows me to effectively resolve conflicts and communicate with diverse stakeholders. I am passionate about applying my analytical and problem-solving skills to drive efficiency and stability.

Overview

6
6
years of professional experience

Work History

Process Associate

Genpact India Pvt. Ltd.
Hyderabad
05.2021 - 07.2025
  • I have worked at Genpact since 2021 (over four years) in Content Operations in the global business sector, and I am a content support expert for an app.
  • Assisted in the development of training materials for new ad reviewers, and ensured consistency in reviews.
  • Liaised with legal and policy terms to interpret complex advertising guidance accurately.
  • Participated in different training sessions to maintain up-to-date knowledge of digital advertising standards.
  • Conducted an in-depth investigation of suspicious acts, taking appropriate actions to protect users.
  • Collaborated with advertisers to modify non-compliant ads, facilitating policy adherence.

Process Associate

Teleperformance Global Services Pvt. Ltd.
Hyderabad
04.2019 - 02.2022
  • Worked for 10 months as a Customer Service Associate for the following processes.
  • Credit Limit Enhancing.
  • Auto Loan.
  • Education Loan.

Customer Care Specialist

US Tech Solutions Pvt. Ltd.
Hyderabad
10.2020 - 03.2021
  • Offered services for 5+ months as a customer care specialist for Dell International Email Process.

Education

MBA - HR / Marketing

CSIRD College
Gooty, Anantapur (Dist), Andhra Pradesh
12-2020

B.com General - Commerce

Sri Krishna Devaraya University
Anantapur, Andhra Pradesh
07-2017

High School Diploma -

Sri Sai ITI College
Kalluru, Anantapur (Dist), Andhra Pradesh
07-2014

High School Diploma -

Govt. Polytechnic College Anantapur
Anantapur, Andhra Pradesh
07-2013

Skills

  • Problem-Solving
  • Verbal and Written Communication
  • Tool and Platform Proficiency
  • Adaptability
  • Collaboration

Timeline

Process Associate

Genpact India Pvt. Ltd.
05.2021 - 07.2025

Customer Care Specialist

US Tech Solutions Pvt. Ltd.
10.2020 - 03.2021

Process Associate

Teleperformance Global Services Pvt. Ltd.
04.2019 - 02.2022

MBA - HR / Marketing

CSIRD College

B.com General - Commerce

Sri Krishna Devaraya University

High School Diploma -

Sri Sai ITI College

High School Diploma -

Govt. Polytechnic College Anantapur
Shahid G