Shahid Khan

Oversaw scheduling and coordination of interpreters for over-the-phone interpretation services.

• Managed interpreter relationships to ensure availability aligned with client demands.
• Resolved client inquiries regarding interpretation services promptly and professionally.
• Implemented process improvements to enhance efficiency and quality of OPI services.
• Collaborated with sales and marketing teams to promote OPI services to potential clients.
• Prepared invoices for interpretation services, ensuring accuracy and timely payment.
• Presented Quarterly Business Reviews (QBR) for OPI clients to assess performance and identify improvement areas.
• Managed complex multilingual translation projects for legal clients, ensuring accuracy and compliance with industry standards.

Oversaw daily operations to ensure efficiency and productivity.

• Coordinated cross-departmental efforts to resolve operational challenges.
• Supervised a team of associates, offering guidance and support.
• Monitored performance metrics and executed strategies to achieve targets.
• Addressed client inquiries and resolved issues promptly.

Resolved inquiries and complaints related to utility bills, Direct Debit, and technical faults via email and webchat.

• Monitored customer complaints, ensuring timely resolution with follow-up communications.
• Supported new trainees during on-the-job training, assessing production and quality metrics weekly.
• Developed feedback and improvement plans for trainees to enhance training performance.