SHAHID MAKDA
Mumbai
Summary
Dynamic Client Relationship Manager with extensive experience at Krasa International, excelling in customer engagement and relationship building. Proven track record in maximizing revenue through effective sales operations and after-sales service. Adept at team leadership and training, ensuring exceptional customer satisfaction and loyalty. Skilled in contract negotiation and market analysis.
Overview
19
19
years of professional experience
Work History
Client Relationship Manager
Krasa International
Mumbai
02.2020 - 01.2025
- Understand local Customers, prepare Contracts / agreements, and payment plans
- Time to time communication to customers, Documents handling and customer data security
- Property Listing and comparative market analysis
- Conducting site visits for existing and possible buyers
- Explore Cross Selling and Up-selling opportunities to maximize Revenue
- Timely resolution of queries efficiently
- Built sales forecasts and schedules to reflect desired productivity targets.
Branch Manager for Sales and Operations
Beauty Planet
Mumbai
03.2015 - 01.2020
- Managed Sales, Purchase, Dispatch for three branches.
- Handled walk-in sales customers efficiently.
- Ensured prompt daily dispatches from warehouse.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Customer Relations Manager
JALARAM Hyundai
Surat
05.2014 - 01.2015
- Managed all After Sales Customer Care Queries.
- Oversaw CRM operations, maintained vehicle service schedules, and ensured high CSI scores.
- Ensured customer satisfaction and long-term loyalty.
Group HEAD CUSTOMER RELATIONS
NANAVATI Motors
04.2011 - 04.2014
- Managed After Sales Customer Care Queries.
- Managed CRM operations efficiently.
- Ensured consistent customer satisfaction and loyalty.
- Maintained updated knowledge through continuing education and advanced training.
CUSTOMER CARE MANAGER
KATARIA Automobiles
SURAT
11.2009 - 04.2011
- Managed customer care inquiries, sales, car deliveries, and queries related to pre- and post-sales.
- Managed staff's end-to-end operational activities at the showroom.
- Ensured customer satisfaction through exceptional service.
Store / Communication Manager
RELIANCE Communications
01.2008 - 11.2009
- Oversaw compliance with retail sales processes and regulations.
- Led customer service operations to ensure seamless client engagement.
- Developed innovative sales strategies.
Process Leader and SME
OVERSEAS TELESOLUTION
06.2006 - 12.2007
- Company Overview: International Outbound Call Centre
- Managed US outbound calls to drive hardcore sales.
- Directed process efforts to maximize sales performance.
Education
B. Com. -
K. P. College Of COMMERCE
Surat01.2002
12th -
Amroli School & College
Surat01.1999
10th -
Amroli School & College
Surat01.1997
Skills
- Customer relationship management
- Customer engagement
- Relationship building and management
- Team building
- Training and mentoring
- Sales operations
- Organizational skills
- Sales plan implementation
Key Traits
- Adjustable in any Environment with good negotiation and convincing skills.
- Recommended on the grounds of Public Relations.
- Passion to perform.
- Self-motivated and Energetic.
- Punctuality is self adherence.
Languages
- English
- Hindi
- Gujarati
- Urdu
Disclaimer
The details furnished above are correct and true to the best of my knowledge and belief.
Personal Information
- Height: 182 cms
- Weight: 83 kgs
- Date of Birth: 08/06/83
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Muslim
Timeline
Client Relationship Manager
Krasa International
02.2020 - 01.2025
Branch Manager for Sales and Operations
Beauty Planet
03.2015 - 01.2020
Customer Relations Manager
JALARAM Hyundai
05.2014 - 01.2015
Group HEAD CUSTOMER RELATIONS
NANAVATI Motors
04.2011 - 04.2014
CUSTOMER CARE MANAGER
KATARIA Automobiles
11.2009 - 04.2011
Store / Communication Manager
RELIANCE Communications
01.2008 - 11.2009
Process Leader and SME
OVERSEAS TELESOLUTION
06.2006 - 12.2007
B. Com. -
K. P. College Of COMMERCE
12th -
Amroli School & College
10th -
Amroli School & College
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