Shahid Manzoor
Customer Service Associate
Bengaluru
Summary
As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.
Overview
3
3
years of professional experience
18
18
years of post-secondary education
4
4
Certifications
4
4
Languages
Work History
Customer Service Associate
Anand Sweets and Savouries
06.2025 - Current
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Increased team productivity with effective communication and coordination of tasks.
Customer Support
Futwork
03.2023 - 03.2025
- I am now a senior telecaller at Futwork.I have gained proficiency in outbound telecalling.
- Provided exceptional customer support to address any concerns or inquiries from attendees before, during or after an event.
- Increased client satisfaction by providing outstanding customer support throughout the entire project process.
- Provided exceptional customer support, addressing technical concerns with clear communication skills.
- Streamlined customer support processes for faster resolution times and increased efficiency.
- Handled outbound calls, providing excellent customer service.
- Resolved customer issues and queries effectively.
Brand Representative
squadstack
08.2022 - 02.2023
- Engaged with customers to promote brand awareness, and drive sales.
- Provided detailed product knowledge to customers, enhancing their brand experience.
- I worked with Delhivery CCF NSL remark for NDR, and in Redbus, nudging for collecting feedback.
- Communicated product value, quality, and style to educate and entice potential customers.
- Supported the launch of new products by coordinating training sessions for fellow representatives on key selling points and techniques.
- Achieved consistent sales targets by actively engaging with potential customers and addressing their specific needs.
Education
High School Diploma -
Govt Boy's Higher Secondary School
Behrampora Rafiabad 04.2001 - 01.2019
10th - Mathematics, Science, Social Studies
Naunihal public secondary school
Skills
Customer service
Team collaboration
Problem resolution
Customer support
Good communication skills
Excellent written and oral communication
Stock replenishment
Complaint handling
Customer complaint resolution
CRM software
Achievement focused
Objection handling
Customer service enhancement
Interests
Reading
Photography
Traveling
Writing
Certification
Microsoft AI skills fest
Timeline
Customer Service Associate
Anand Sweets and Savouries
06.2025 - Current
Microsoft AI skills fest
04-2025
Aasma careers
06-2023
Fast info class
06-2023
Customer Support
Futwork
03.2023 - 03.2025
Brand Representative
squadstack
08.2022 - 02.2023
Reuters
05-2021
High School Diploma -
Govt Boy's Higher Secondary School
04.2001 - 01.2019
10th - Mathematics, Science, Social Studies
Naunihal public secondary school