SHAHID AHEMAD PUNEKAR
Solapur,MH
Summary
Dynamic Customer Service Associate with proven track record at Amazon, enhancing case resolution efficiency by 30%. Skilled in empathetic communication and analytical problem-solving, Delivered consistent performance under pressure, maintaining compliance with service standards. Committed to delivering exceptional support and fostering positive customer experiences.
Overview
2
2
years of professional experience
Work History
Customer Service Associate - HBS Chat
Amazon Development Center India
Maharashtra
05.2024 - 12.2024
- Company Overview: Leading technology company specializing in e-commerce
- Delivered excellent customer support through live chat, maintaining high satisfaction rates
- Improved case resolution time by 30% through optimized internal workflows
- Ensured complaint handling complied with company policies and service standards
- Leading technology company specializing in e-commerce
Customer Service Associate - CS Operations (DP)
Amazon Development Center India
Maharashtra
07.2023 - 01.2024
- Company Overview: Leading technology company specializing in e-commerce
- Managed escalated customer complaints and resolved complex issues promptly
- Maintained adherence to regulatory and quality assurance guidelines
- Collaborated with internal teams to address recurring service issues
- Leading technology company specializing in e-commerce
Customer Service Executive
Private Call Centre
Maharashtra
01.2023 - 07.2023
- Company Overview: Customer service provider addressing client needs
- Assisted customers via phone and digital channels to resolve queries and complaints
- Maintained accurate records of customer interactions for audit and review purposes
- Customer service provider addressing client needs
Education
B.Sc. - Computer Science
BAMU University
India04.2025
H.S.C. - 12th
Pune Board
India03.2022
Diploma - Civil Engineering
MSBTE
India06.2014
Skills
- Empathetic listening
- First-contact resolution
- Service-oriented communication
- Real-time multitasking
- Professional phone etiquette
- Analytical problem solving
- Timely escalation and analysis
- HR policy knowledge
- Stress resilience
- Flexible work hours
- SLA and KPI compliance
- Adaptable scheduling
- Accurate typing proficiency
Languages
- English, Fluent
- Hindi, Native
- Marathi, Native
Timeline
Customer Service Associate - HBS Chat
Amazon Development Center India
05.2024 - 12.2024
Customer Service Associate - CS Operations (DP)
Amazon Development Center India
07.2023 - 01.2024
Customer Service Executive
Private Call Centre
01.2023 - 07.2023
B.Sc. - Computer Science
BAMU University
H.S.C. - 12th
Pune Board
Diploma - Civil Engineering
MSBTE
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