SHAHID. H. SHAIKH
General Manager
Pune
Summary
A career that throws challenges, gives an opportunity to thrive for excellence and to achieve the individual as well as organizational objectives. Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
General Manager
Shri Seva Services Auto Division
Pune, Maharashtra
04.2018 - 02.2022
- Lead a team of area wise marketing team, coordinate with Market Communications, Customer Service and Marketing teams to deliver business KPIs
- Provide competition information and relevant feedback to the Marketing team
- Develop monthly plans to increase sales revenues by analyzing market, competition and relevant reports
- Strong leadership qualities to work within a matrix business model, deal with ambiguity, and to solve business problems that create shareholder value
- Handling a team of 65 people with 5 branches
- Achieving sales targets every month for all 8 products
- Achieve target of 900 vehicle service every month
- Arranging choice vehicle for PDI inspection and Delivery on time
- Arranging Events according to company requirement for new product launch and current product update for boosting up Sale
- Received Awards for the Showroom in All India Ranking Top in Sales, Service and Consistence performance
- Taking Responsibility to achieve targets and maintaining healthy relationship with Team members to keep healthy atmosphere at office
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system.
Senior Process Associate
TATA CONSULTANCY SERVICES
Pune, Maharashtra
04.2016 - 03.2018
- For NBN Order Management
- Working as a Senior Process Associate with TATA COSULTANCY SERVICES for Telstra Process
- Handling 40-45 cases per day as a (Case Manager) solving the cases
- MTM Monitoring Team we work as NBN order management
- Keeping track of order everyday, completing task on daily basis, calling up customer after completion of their order
- Supporting Team leader in Handling various tracker which are assigned to me
- Aged order tracker
- Completed order tracker
- Leave Tracker of all the team member so that there are no unplanned leaves which affect our team goals on daily basis and shrinkage is also maintained.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Met month-end reporting objectives and deadlines.
- Performed reconciliations to drive accuracy and validity of financial information.
- Maintained knowledge of industry techniques, methods and equipment to create competitive advantage leading to business growth.
- Performed quality assurance checks to help company create products and services that met needs, expectations and requirements of customers.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
- Identified modifications to processes and procedures that would promote better efficiency.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Prioritized initiatives to increase success rates of strategic projects.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
Purchase Manager
Kanpur, works
Pune, Maharashtra
10.2012 - 03.2016
- Responsibility of purchasing all the goods
- Bargaining with the supplier, negotiating the percentage of profit
- Maintaining the payment cycle
- Sales Department: Taking care of the sales and the requirement of the customer
- Taking care of corporate orders solely, right from getting the orders to the delivery of the goods on time and quality assurance of specified goods and payment and closing down the deal
- Accounts Department: Taking care of all the bills received and looking that the payment is made by the periodic cycle to the supplier on time
- Taking care of the Sales and Purchase bills filing them and Filing the Tax returns on time
- Established achievement targets and identified actions to reach objectives and operational goals.
- Negotiated contract terms with vendors to balance cash flow against possible price savings with technical and operational input from stakeholders and colleagues.
- Recommended market change solutions without compromising quality or service while optimizing cost.
- Enacted policies while avoiding shortages of critical materials and supplies.
- Managed, coached and developed high-performing buyers to meet objectives, deliver results and add value to purchasing department.
- Reviewed and negotiated existing agreements to optimize commercial terms.
- Adjusted procedures to maximize department effectiveness.
- Implemented policies to reduce cost and eliminate waste.
Sales tax department executive
CST
Pune, Maharashtra
08.2011 - 09.2012
- Registrations of new clients under MVAT.
- Professional Tax
- All documentation process registration work
- Filing up Sales Tax returns on Monthly, Quarterly, 6Monthly basis depends upon the criteria of the clients
- Data entry in Tally and managing their records for the Sales Tax and Professional Tax.
- Delivered services to customer locations within specific timeframes.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked flexible hours across night, weekend and holiday shifts.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Relationship Manager
ICICI bank DSA
Pune, Maharashtra
01.2008 - 01.2009
- Meeting Director of the company for Corporate Cards Sales
- Tracking Hot calling and doing Cold calling to get new leads
- Team briefing to achieve new clients and design new strategies for sales
- Team get together to motivate and achieve targets
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Utilized prospecting techniques to identify potential clients and create opportunities to sell financial services.
- Educated clients on available technological tools, enabling development and implementation of solutions to achieve personal financial goals.
Education
Masters of Business Administration - Finance
Pune University Allana Institute of Management Sciences
Pune 06.2009 - 01.2012
Bachelors - Commerce Banking & Finance, Science
PuneUniversity Poona College of Arts, Commerce
Pune 06.2005 - 01.2008
12th - Commerce
Hr, Maharashtra Board Modern College
Diploma - Commerce General
Tilak Maharashtra University Deccan Institute of Commerce
SSC - undefined
Hobbies
10th - undefined
Maharashtra Board S.V.Union.High School
Master of Professional Studies - CPA
Miles Education
Pune 01.2022 - 06.2023
Quote
There are two types of people who will tell you that you cannot make a difference in this world: those who are afraid to try and those who are afraid you will succeed.
Ray Goforth
Skills
Positive Attitude, Confident, Flexible & Adaptable
undefinedAccomplishments
2018 , 2019 Highest Sales and Best Service award for the organization PAN india.
- Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Marketing - Implemented marketing strategies which resulted in 25% growth of customer base.
- Supervised team of 65 staff members.
- Resolved product issue through consumer testing.
- Collaborated with team of 10 in the development of Self Employment.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Marketing - Implemented marketing strategies which resulted in 30% growth of customer base.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Master of Professional Studies - CPA
Miles Education
01.2022 - 06.2023
General Manager
Shri Seva Services Auto Division
04.2018 - 02.2022
Senior Process Associate
TATA CONSULTANCY SERVICES
04.2016 - 03.2018
Purchase Manager
Kanpur, works
10.2012 - 03.2016
Sales tax department executive
CST
08.2011 - 09.2012
Masters of Business Administration - Finance
Pune University Allana Institute of Management Sciences
06.2009 - 01.2012
Relationship Manager
ICICI bank DSA
01.2008 - 01.2009
Bachelors - Commerce Banking & Finance, Science
PuneUniversity Poona College of Arts, Commerce
06.2005 - 01.2008
12th - Commerce
Hr, Maharashtra Board Modern College
Diploma - Commerce General
Tilak Maharashtra University Deccan Institute of Commerce
SSC - undefined
Hobbies
10th - undefined
Maharashtra Board S.V.Union.High School
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