Shahin Varamangalath
Pattambi
Summary
I am a professional with over 13 years of experience in Sales Training, Customer Service L&D, and Channel Management. I thrive in a team environment, ensuring each member coordinates and grows in the right direction. I am seeking an organization where I can apply my knowledge, continue learning, and contribute to both personal and organizational growth. I aspire to succeed in all my ventures through sheer hard work.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Zonal Training Manager
Realme Mobile Telecommunications (India)Pvt Ltd
06.2023 - Current
- Focusing on Offline, Online & E-Learning Training Platforms.
- Design, develop, and implement sales training programs.
- Conduct orientation for new sales team members.
- Develop training modules on products, sales techniques, and company policies.
- Organize regular sessions on new products, sales strategies, and industry trends.
- Provide coaching for individual and team performance improvement.
- Collaborate with sales managers for representative assessments.
- Analyze key performance indicators and offer constructive feedback.
- Develop and deliver refresher courses, soft skills, and selling skill enhancement programs.
- Facilitate sales meetings, workshops, and role-playing sessions.
- Track and analyze training metrics.
- Prepare and present regular reports on training outcomes to management.
- Managing 4 Route Trainers, Market Visits, and Job Roles.
- Market Visits 55+ Minimum/Month.
- Monthly Assessment Completion with 90+ Average Scores.
- Video Tasks Follow-ups based on product key selling points. highlighting.
- Training Content Preparation.
- Needs to conduct different types of training(Dealer & Retailers Training,New Hire Induction Training,New Product Launch Trainings,Low Scorer Training,Low Performer Training,Special Focus Training ,Refresher Trainings, Soft Skill Trainings, Selling Skill Training, etc.
- PAN-India PIC for Analyzing the RCA for Promoters' low performance.
Process & Development lead - Customer Relation center
Popular Vehicles & Services
09.2021 - 05.2023
- Nurture and develop a team of efficient trainers in every CRC who will be responsible for carrying out Induction trainings as well as soft skills trainings
- Develop and design induction modules which following a blended learning methodology
- The same needs to be trained to all trainers through regular Train the trainer program
- Develop and design a quality audit mechanism which will be executed by a team of QA's reporting to him/her
- These QAs need to have regular calibration sessions too
- Mapping organizational requirements, identifying improvement areas and implementing measures to maximize customer satisfaction levels
- Developing new streams for revenue growth and maintaining relationship with customers to achieve repeat / referral businesses
- Streamlining business operations, stimulating businesses, heightening productivity & enhancing internal controls at all CRCs
- Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters as per defined guidelines
- Create and maintain SOPs & Audit Checklist, Create opportunities for cross learning with Sales and service trainers
- Close interactions with both Service and Sales stakeholders for driving key processes.
Assistant Manager Training
PM Agency
10.2020 - 07.2021
- Conduct Induction Training for the New hired executives Showroom Standardization & On Job Training for Sales executives on field
- Distribution Management- Both Sell In and Sell Through, Price and Model Wise Market and DB Stock Placement
- Observe the performance of sales executives and conduct periodical training when required Responsible for New executive's productivity
- Conduct periodical product knowledge test
- Responsible for business initiatives and value adds & premium product penetration
- Team Management-Target Allocation And Sales Drive With Assigned Manpower,Initiate And Recruit Potential Candidate As Per The Market Requirement
- Improve Both Store And Manpower Productivity & Increase the sales volume and market share
- Organizing Sales Motivation Program And Sales Contest To Stimulate The Sale
- Organizing Sales Promotional Activities and First Sales Event in Market as Per the Market Condition
- Ensure back-end process (Customer service Showroom Experience.
TRAINER - Class Room, Route,& Modern Trade
OPPO ELECTRONICS KERALA PVT LTD
07.2017 - 10.2020
- Developing, implementing, and conducting branch training programs
- LMS(OPPO LEARN PRO) Drive with All Kerala Trainer & OEC's
- Sales Team training and closely monitoring with respective stakeholders
- Training and Product update & Sales Skills developing and demonstrations
- Designs and delivers training sessions on company products, business practices, and other topics as needed
- Prepares new sales representatives by conducting orientation to sales process; developing individual coaching plans; providing resources and assistance; scheduling orientation drive-along with senior representatives
- Determines training needs by traveling with sales representatives; observing sales encounters; studying sales results reports; conferring with sales managers
- OEC Certification Level -1, Level -2 & Level -3 Program Certifier.
Quality Analyst - INCOME TAX
AVVAS INFOTECH
05.2012 - 09.2014
- Controlled T&Q in Income tax process
- Online call monitoring to the correct the agents by online without affecting the customers
- Soft skill and call handling training to the agents to improve the call handling skills
- Product and soft skill training to the agents who are bottom in performance
- Prepare and analyse the performance report of the team and also responsible for preparing weekly and monthly QA reports (Inbound, Outbound, Email, Dipstick & Mystery call) for the process
- Motivating the team members
- Giving effective feedbacks to achieve the target.
Quality Analyst -SUN DTH
SUN BUSINESS SOLUTION
06.2011 - 04.2012
- Do effective work on the repeated errors made by the agents and a special training has been given to reduce the Mistakes (Fatal Errors)
- Auditing the recorded calls and give feedback to the agents according to the call handling
- Online call monitoring to the correct the agents by online without affecting the customers
- Soft skill and call handling training to the agents to improve the call handling skills
- Product and soft skill training to the agents who are bottom in performance
- Conducting feedback session to the agents by team and one-on-one to improve their quality scores.
Quality Analyst - sun DTH
Eben Telecom Private Ltd Cochin
05.2010 - 06.2011
- Inbound call auditing & Feedback providing floor support and monitoring day to day floor activities and supporting operations, giving feedback sessions to buddies and assisting team heads
- Controlling the team performance to achieve KPI's
- Prepare and analyze the performance report of the team members
- Escalating the process issues and customer repeated complaints to the clients
- Conducting product and call handling session to the agents to improve the skills.
Education
Bachelor of Commerce -
Dr. C.V. RAMAN UNIVERSITY
Bilaspur, UP01.2016
Graduation Diploma in Business Administration -
NATIONAL INSTITUTE OF MANAGEMENT
Ernakulam, KL01.2011
BOARD OF HIGHER SECONDARY -
GOVERNMENT OF KERALA
Pattambi, KL01.2008
SSLC -
GOVERNMENT OF KERALA
Pattambi, KL01.2006
Skills
- Proficient at public speaking and leading discussions and meetings to successfully motivate team members
- Creating Process and campaigns
- Ability to observe, evaluate, and give meaningful feedback
Accomplishments
- PAN INDIA Facilitator - Elite Program - OPPO INDIA - 2020
- Team leader ship program - OPPO India HQ 2020
- Best Trainer in OPPO Kerala 2018 & 2019
- PAN India elite trainer - 2019 - GOLD
- OPPO trainers skill enhancement program 2019
- OPPO INDIA Trainers training camp -2019
- OPPO Kerala 3rd Trainers camp 2018 - 2nd position
- OPPO Kerala trainers certification 2017- 1st position
- Been trained on 7 QC TOOLS
- Arrested the call disconnection and got the appreciation from higher department
- Reduced the late call opening percentage for the center
- Bagged the Quality topper award for 3 months consecutive month
- Awarded as "Best Quality" for 2015-16FY
- Certified in TTT conducted by OPPO various Product
- Certified in TTT conducted by Vodafone
Languages
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Hindi
Elementary (A2)
Personal Information
Date of Birth: 01/29/91
Certification
- Trained and Facilitation certified in internal organizational by the Behavioral Training for employees by Ved Vysa Inner Space .
- Advanced Lean Six Sigma Yellow Belt By Sparen & Gewinn Consulting
- Chat GPT & AI Hacks WITH MS Office By Skill Nations
- Team Leadership -American Management Association -2020 (06/2020).
Timeline
Zonal Training Manager
Realme Mobile Telecommunications (India)Pvt Ltd
06.2023 - Current
Process & Development lead - Customer Relation center
Popular Vehicles & Services
09.2021 - 05.2023
Assistant Manager Training
PM Agency
10.2020 - 07.2021
TRAINER - Class Room, Route,& Modern Trade
OPPO ELECTRONICS KERALA PVT LTD
07.2017 - 10.2020
Quality Analyst - INCOME TAX
AVVAS INFOTECH
05.2012 - 09.2014
Quality Analyst -SUN DTH
SUN BUSINESS SOLUTION
06.2011 - 04.2012
Quality Analyst - sun DTH
Eben Telecom Private Ltd Cochin
05.2010 - 06.2011
Bachelor of Commerce -
Dr. C.V. RAMAN UNIVERSITY
Graduation Diploma in Business Administration -
NATIONAL INSTITUTE OF MANAGEMENT
BOARD OF HIGHER SECONDARY -
GOVERNMENT OF KERALA
SSLC -
GOVERNMENT OF KERALA
- Trained and Facilitation certified in internal organizational by the Behavioral Training for employees by Ved Vysa Inner Space .
- Advanced Lean Six Sigma Yellow Belt By Sparen & Gewinn Consulting
- Chat GPT & AI Hacks WITH MS Office By Skill Nations
- Team Leadership -American Management Association -2020 (06/2020).
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