Shahinda Nasreen
Sr. Reporting Analyst
Delhi
Summary
My Career Objective is to Utilize my Knowledge and Skills to Achieve the Organization Vision and to earn an Experience which can offer me Professional Growth. Proactive Reporting Analyst with 9 years of experience, eager to bring strong knowledge of performance metric evaluation and reporting to a new role. Highly skilled in training team members to properly execute and maintain integrity and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Senior Reporting Analyst
EXL Services
4 2023 - Current
- Complete ownership of client delivery for health and welfare clients
- Productively managed special projects and assigned work assignments among team members
- Working as a Process trainer, Training new hires and downloading new updates received from the client to the team
- Working on the quality of the team, sharing periodically feedback
- Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
- Sending regular reports to the clients
- Played a major role in the development of qualified and non-qualified plan administration documents
- Conducts team meetings and one to one to update members on best practices and continuing expectations.
Reporting Analyst
EXL Services
06.2021 - 03.2023
- Worked in US healthcare
- Worked as AR
- Investigating insurance claims, reviewed Coverage and Liability, Prepared reports and obtained information on payment or denial of claims
- Provided training sessions for new adjusters on best practices for adjusting claims
- Maintained accurate documentation of all claim activity, within designated system
- Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
- Worked collaboratively with team members across multiple departments, identified areas where processes could be improved
- Responsible for obtaining Payment information from insurance
- Working on various tools, and insurance portal to retrieve the appropriate details.
Reporting Analyst
EXL Services
10.2019 - 02.2020
- Worked in US healthcare
- Worked in Outbound process
- Investigating insurance claims, reviewed Coverage and Liability, Prepared reports and recommended payment or denial of claims
- Maintained accurate documentation of all claim activity, within designated system
- Responsible for obtaining Eligibility, Benefits, claims, authorization, appeal and payment information from insurance
- Working on various tools, and insurance portal to retrieve the appropriate details.
Team Leader
Technoligies33
04.2016 - 04.2019
- Worked as a Team Leader for tech Support Team (USA Process)
- Responsible for overall sales of the Team
- Monitoring and boosting the team for achieving the target assign
- Responsible for keeping the customer confidential details secure
- Assigning monthly target to the agents
- Keeping record of the all the sales obtain and sending legal document to the costumer for their consent
- Weekly reporting to the Director
- Interacting with Customers for feedback.
Quality Analyst
Dell International
08.2015 - 03.2016
- Worked as Quality Analyst (Customer Care Associate)
- Engaged in auditing calls and claims done by representative
- Responsible for maintaining quality and finding the errors made by the representative
- Providing feedbacks and update to the representatives
- Responsible for keeping 100% accuracy in the audited claims.
Customer Care Sr. Representative
Dell International
05.2014 - 07.2015
- Worked as Customer Care Sr
- Representative for USA Healthcare Process
- Responsible for completing the target of claims assigned
- Responsible for maintaining the quality and processing the claims as per client update
- Responsible for generating revenue and asking for reprocess if claims was incorrectly processed by the insurance
- Responsible for getting status from the insurance either from website for by making call.
Education
04.2001 -
Skills
Excellent communication
Personal Information
- Father's Name: Zameer Ahmed Payam
- Nationality: Indian
- Marital Status: Married
Computer Proficiency
- Ms word
- Excel
- SQL
Disclaimer
I, Shahinda Nasreen, hereby declare that the above furnished information is authentic to the best of my knowledge.
Timeline
Reporting Analyst
EXL Services
06.2021 - 03.2023
Reporting Analyst
EXL Services
10.2019 - 02.2020
Team Leader
Technoligies33
04.2016 - 04.2019
Quality Analyst
Dell International
08.2015 - 03.2016
Customer Care Sr. Representative
Dell International
05.2014 - 07.2015
04.2001 -
Senior Reporting Analyst
EXL Services
4 2023 - Current
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