SHAHIRA BEGUM SHAIK
Bengaluru
Summary
Financial professional with proven experience in TDS verification, payout reconciliation, and ERP systems (Zendesk, Freshworks). Advanced SQL and data analysis skills for financial reporting and process improvement. Customer service expert with KPI-driven performance in e-commerce (Myntra, Flipkart), and focused on process optimization and SLA compliance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Seller Support
JoulestoWatts Business Solutions Pvt.Ltd
Bengaluru
04.2025 - 08.2025
- Perform end-to-end reconciliation of accounts, including bank statements, invoices, and transaction records.
- Analyze variances and discrepancies to ensure accurate financial reporting and timely resolution of issues.
- Manage and monitor accounts payable and receivable to ensure compliance with internal policies and external regulations.
- Collaborate with internal and external stakeholders to resolve payment and billing issues.
- Prepare detailed reconciliation reports and assist in financial audits.
- Ensure accurate and timely closure of monthly, quarterly, and annual financial accounts.
Partner consultant
Xpheno Private Limited
Bengaluru
01.2024 - 03.2025
- Manage end-to-end financial operations for sellers, ensuring accurate TDS deductions, payout reconciliations, and GST compliance.
- Resolve seller queries weekly via Zendesk, maintaining 100% SLA adherence for escalations related to payouts, commissions, and claims.
- Automate financial reporting using SQL and Excel, reducing manual effort and improving seller transparency.
- Lead audit documentation and seller payout adjustments, resolving discrepancies worth PSL monthly.
Executive - Operations
Aegis Customer Support Services Private Limited
Bengaluru
12.2021 - 12.2023
- The primary task was to provide coaching and training to the advisors, floor support, handling supervisors' calls, and managing high-pain and high-aging cases.
- Achieve the RNP metrics, such as S-SAT, Quality, QRT (Quick Response Time), Resolved in 48 Hours, Seller Reopen (Agent Error), etc.
- Handling client and customer escalations on the phone and in emails.
System Analyst
Foiwe Info Global Solutions Pvt. Ltd
Bengaluru
02.2020 - 11.2021
- Block and delete the violent, inappropriate values, discomforting and erotic content.
- Tag the low-content activity as reposting; likes, comments, or the use of third-party programs to obtain additional rewards can obtain any rewards.
Education
B.TECH - EEE
Chalapathi Institute of Engineering Technology
Guntur04-2019
Intermediate Certificate - MPC
Sri Chaitanya M.M.P Junior College
Guntur04-2015
SSC -
Wisdom Children’s Academy School
Guntur04-2013
Skills
- Finance reconciliation
- Tax compliance
- Finance reporting
- Zendesk
- Vendor management
- Escalation management
- Excel
Certification
- Received 'Best Employee of the Month' for the maximum number of S-SATs reached within the stipulated time
- I have received appreciation from the client for achieving 100% quality.
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Seller Support
JoulestoWatts Business Solutions Pvt.Ltd
04.2025 - 08.2025
Partner consultant
Xpheno Private Limited
01.2024 - 03.2025
Executive - Operations
Aegis Customer Support Services Private Limited
12.2021 - 12.2023
System Analyst
Foiwe Info Global Solutions Pvt. Ltd
02.2020 - 11.2021
B.TECH - EEE
Chalapathi Institute of Engineering Technology
Intermediate Certificate - MPC
Sri Chaitanya M.M.P Junior College
SSC -
Wisdom Children’s Academy School