Shahjahan

• Assisted clients with delays, cancellations, and rebooking of travel services
• Provided 24/7 support and communicated travel status and options to clients
• Resolved travel-related issues promptly and documented case details
• Coordinated with airlines and hotels to address and rectify travel issues
• Respond to customer queries through emails
• Maintain and generate reports as required

• Managed daily operations of the shared service centre
• Identified and implemented process improvements to enhance efficiency
• Ensured compliance with regulatory requirements and company policies
• Invoicing of each and every PNR
• Monitored performance metrics to ensure goals were met
• Ensured compliance with regulatory requirements and company policies
• Improved customer satisfaction by addressing issues and providing solutions
• Reported performance and results to senior management
• Exercised thorough understanding of airline ticketing and reservation procedures
• Capability to work for longer durations with equal efficiency
• Proven efficiency in handling stressful situations and complicated airline practices
• Commendable proficiency in operating relevant Microsoft Office tools and web- based
application

• Generated leads and reached out to potential customers for DTH services
• Demonstrated and explained DTH packages and services to prospective clients
• Negotiated and finalized sales agreements with customers
• Built and maintained strong relationships with new and existing clients
• Stayed updated on industry trends and competitor offerings
• Met or exceeded sales targets and performance metrics
• Informed customers about special offers and promotions
• Addressed customer queries and resolved issues related to DTH services
• Provided regular sales reports and updates to management
• Conducted follow-up calls and visits to ensure customer satisfaction and retention

• Respond to customer queries through emails
• Identified and reached out to potential business clients
• Maintained strong relationships with existing and new clients
• Created and delivered presentations about the agency's travel services
• Negotiated contracts and agreements with clients
• Stayed informed about industry trends and competitors
• Achieved set sales targets and quotas
• Developed strategies to retain existing clients
• Provided regular updates and sales reports to management

• Supervised restaurant staff during shifts
• Ensured customers received excellent service and handled complaints
• Checked inventory levels and coordinated supply orders
• Organized staff schedules and managed shift changes
• Trained new employees and provided ongoing training for current staff
• Ensured food and service quality met restaurant standards
• Managed cash and credit transactions and performed end-of-shift reconciliations
• Addressed and resolved operational issues
• Maintained clear communication with management and staff
• Maintained a clean and safe restaurant environment
• Ensured compliance with restaurant policies and health regulations