Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Websites
Timeline
Internship Programmed
Knowledge about Technologies for Sales:
Internship Programmed
Knowledge about Technologies for Sales:
Generic
Shahkar Rizvi

Shahkar Rizvi

Bangalore

Summary

Experienced Sales Professional | Relationship Builder | Strategic Thinker

Passionate and highly organized AVP Sales leader with 13+ years of expertise in fostering a culture of learning and creativity. Proven track record in relationship management, driving retention and loyalty among key partners and clients. Skilled in product research, market analysis, product presentation, and providing invaluable sales and marketing support. Adept at maximizing resources to enhance scalability and profitability. Known for proactive problem-solving and a natural talent for leadership and relationship-building. Effective communicator with a talent for generating innovative solutions and consistently delivering high-quality work.

Overview

13
13
years of professional experience

Work History

AVP Sales

Kapture CX
Bangalore
11.2017 - Current
  • Over six years of experience at Kapture CX, adding over 150 business accounts, including both domestic and international clients. Notable clients include Meesho, Netmeds, Khatabook, Furlenco, Himalaya Wellness, Eureka Forbes, Orient Travel, SBFC Finance, ApnaKlub, Kurlon, Universal Sompo, IncNut, Medi Assist, SpecsMaker, Page Industries (Jockey) among others.
  • Provided daily leadership, guidance, and support to team members.
  • Providing training to sales team members and other users on how to effectively use Kapture CX. Offering ongoing support to address user questions, issues, and concerns.
  • Conducted regular performance review meetings with stakeholders to assess progress against objectives.
  • Leverage Kapture CRM to effectively manage customer relationships throughout the sales cycle. Ensure timely follow-up on leads, maintain accurate customer records, and provide personalized communication and support.
  • Led weekly status meetings with project teams to monitor progress against milestones.
  • Managed relationships with customer, external partners including consultants and vendors.
  • Conducted sales team meetings to review performance and establish goals.
  • Identified new business opportunities through prospecting activities.
  • Monitored performance metrics such as ROI and conversion rates.
  • Built strong internal stakeholder relationships at all organizational levels.
  • Participated in negotiations with customers, partners and suppliers.
  • Negotiated sales agreements and developed contracts to close deals successfully.
  • Assigned qualified leads to sales team for further development.
  • Managed sales planning, development, and account management.
  • Successfully achieved revenue targets consistently.
  • As a significant contributor, I oversaw revenue growth and helped to acquire new customers. I thrived in a varied role, utilising my leadership, strategic planning, coaching skills, and SaaS expertise to produce effective outcomes.

Senior Business Development Manager

Saptalabs Software Solutions Pvt Ltd
Bangalore
09.2016 - 11.2017
  • Directed product, service, and sales activities, while creating sales forecasts and schedules to meet productivity targets.
  • Provided support to sales team members for growth and development.
  • Led sales planning, development, and account management to expand existing accounts and establish new ones.
  • Participated in industry and trade organizations to build alliances.
  • Conducted business development, market research, and lead generation for B2B corporate sales in the global market.
  • Managed key client accounts, prepared reports on account status, and utilized CRM software proficiently.
  • Demonstrated excellent listening, negotiation, and presentation skills.
  • Implemented lead generation strategies including email marketing and cold calling.
  • Identified and onboarded new channel partners for business enhancement.
  • Coordinated with decision-makers and provided presentations/demonstrations for clients.
  • Maintained healthy client relationships and achieved team and individual targets.
  • Closed deals to drive revenue growth.

Business Development Manager

Smart ERP Solutions Inc
Bangalore
07.2015 - 08.2016
  • Manage inside sales processes for the international IT market.
  • Handle pre-sales activities, generate leads, and explore new prospecting methods.
  • Schedule appointments for software demonstrations with IT heads, CIOs, CTOs, etc., and conduct conference calls.
  • Engage in client interaction, consulting, and coordination of client requirements.
  • Maintain and refine data daily, conduct cold calling, and schedule targeted client meetings.
  • Deal with IT sales products and services, focusing on PeopleSoft (HCM/Finance/S/C), ERP, BI, Microsoft, and DBA services.
  • Offer end-to-end services including consulting, implementation, upgrade, and managed services.
  • Follow up with clients on a daily basis to ensure satisfaction and address any concerns.

Senior Research Analyst

Manthan Services
Bangalore
06.2014 - 06.2015
  • Conducted comprehensive industry research to drive strategic decision-making, analyzing trends, market dynamics, and consumer behavior.
  • Executed market research initiatives and surveys, sourcing data for various project requirements.
  • Contacted medical professionals in the US, Canada, and UK to persuade them to participate in online surveys and live interviews with client representatives.
  • Conducted CATI (Computer Assisted Telephonic Interviews) with medical professionals.
  • Scheduled appointments between client company representatives and doctors to gather feedback on medical products and discuss treatment procedures for various diseases.
  • Established online community panels comprising diverse professionals essential for business operations.

Senior Associate

Altisource Technology
Bangalore
01.2012 - 05.2014
  • Oversee property preservation function, ensuring efficient daily operations support.
  • Handle end-to-end transition of closing processes.
  • Review title searches and report identified title issues.
  • Collaborate with Subject Matter Experts (SMEs) to redesign business processes.
  • Manage portfolios in accordance with company policies, ensuring timely and efficient handling.
  • Assign Closing Agents to represent Sellers and coordinate among stakeholders to successfully close transactions

Business Development Executive

TutorVista Global Pvt Ltd
Bangalore
11.2010 - 11.2011
  • Monitor online tutoring sessions and facilitate real-time connections between students and tutors.
  • Handle and resolve problem statements between students and tutors.
  • Provide exceptional customer support to ensure a seamless experience.
  • Supervise and manage the team responsible for handling these responsibilities.

Education

MBA - Marketing & HR

Dr. CV Raman University
Chhattisgarh
04.2015

BBA - International Business

Garden City University
Bangalore
06.2009

Skills

  • Performance Improvement
  • Growth Planning
  • Program Oversight
  • Revenue Generation
  • Business Planning
  • Ability to take Initiative
  • Business Development
  • Multi-Tasking
  • Team- Building
  • Self-Starter
  • Team Player
  • Positive Attitude

Languages

Hindi
First Language
English
Proficient (C2)
C2
Urdu
Advanced (C1)
C1

Accomplishments

  • Earned the "Top Sales Performer of the Year" title by exceeding annual sales targets by 40%.
  • Recognised with the "Sales Leadership Excellence Award" for outstanding team management and achievement.
  • Acknowledged as "Sales Leader of the Quarter" for consistent revenue growth and enhanced customer satisfaction.
  • Awarded for "Best New Account Acquisition" for securing high-value contracts with major clients.

Affiliations

  • Sports and Fitness: A dedication to physical fitness, teamwork, and discipline.
  • Participation in workshops, seminars, or online courses demonstrates a commitment to lifelong learning and personal development.
  • Competed in SA RE GA MA PA Challenge – 2005 on Zee TV.
  • Recognized as "Man of the Match" and "Man of the Series" in cricket across school, college, and corporate levels.

Websites

Timeline

AVP Sales

Kapture CX
11.2017 - Current

Senior Business Development Manager

Saptalabs Software Solutions Pvt Ltd
09.2016 - 11.2017

Business Development Manager

Smart ERP Solutions Inc
07.2015 - 08.2016

Senior Research Analyst

Manthan Services
06.2014 - 06.2015

Senior Associate

Altisource Technology
01.2012 - 05.2014

Business Development Executive

TutorVista Global Pvt Ltd
11.2010 - 11.2011

MBA - Marketing & HR

Dr. CV Raman University

BBA - International Business

Garden City University

Internship Programmed

COMPANY NAME – Nilgiri’s Super Market

TITLE - Customer satisfaction towards Nilgiri’s Super Market.

Knowledge about Technologies for Sales:

Proficient in various sales technologies including CRM, ERP & HRMS etc. Experienced in web and mobile technologies, SAP, e-commerce platforms. Familiar with mortgage processes. 

Internship Programmed

COMPANY NAME – Nilgiri’s Super Market

TITLE - Customer satisfaction towards Nilgiri’s Super Market.

Knowledge about Technologies for Sales:

Proficient in various sales technologies including CRM, ERP & HRMS etc. Experienced in web and mobile technologies, SAP, e-commerce platforms. Familiar with mortgage processes. 

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Shahkar Rizvi