Shah Mohammad Adnan Rishi
Public Relations Officer
Kupwara
Summary
Dynamic Public Relationship Officer with proven success at the Office of Member Of Parliament & MLA, excelling in relationship management and customer service. Achieved significant growth in client portfolios through innovative marketing strategies and exceptional communication skills, consistently exceeding sales targets while enhancing customer satisfaction and loyalty.
Overview
3
3
years of professional experience
1
1
Language
Work History
Public Relationship Officer
Office of Member Of Parliament & Mla
08.2022 - Current
- Maintained and built close relationships with customers through regular contact and visits.
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
- Led successful marketing campaigns to drive new business acquisition and deepen existing client relationships.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Contributed to the growth of the branch''s assets under management by consistently meeting sales targets.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Collaborated with cross-functional teams to develop new products and services for the bank''s clientele.
- Facilitated meetings and discussions between clients, sales and delivery teams.
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Established strong client relationships by conducting regular meetings and providing exceptional customer service.
- Improved client onboarding experience by streamlining documentation processes and setting clear expectations from the outset.
- Managed a portfolio of high-value clients, ensuring their financial needs were met through tailored investment strategies.
- Increased loan approvals by diligently assessing creditworthiness and recommending suitable lending options.
- Enhanced team productivity by providing ongoing training and support to junior Relationship Officers.
- Maintained strong knowledge of industry trends, sharing insights with clients as part of proactive advisory services.
- Increased referral business by actively networking within the community and participating in local events representing the bank.
- Promoted a positive work environment through open communication, fostering collaboration among team members.
- Assisted branch manager in developing strategic initiatives aimed at increasing overall profitability while maintaining excellent service standards.
- Conducted comprehensive financial analyses to identify potential risks and recommend appropriate mitigation strategies to senior management.
- Retained valuable customers by identifying opportunities for account expansion and addressing areas of concern before they escalated.
- Streamlined internal processes, implementing innovative solutions that improved efficiency in managing client accounts.
- Exceeded key performance indicators through diligent follow-up, effective negotiation, and a strong focus on meeting client expectations.
- Coordinated with compliance officers to ensure adherence to regulatory guidelines in all client interactions and transactions.
- Developed customized financial plans for clients, incorporating investment, banking, and insurance products that aligned with their goals.
- Oversaw complex transactions involving multiple parties ensuring smooth execution without compromising compliance requirements.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Education
High School Diploma -
Boys Model Higher Secondary Kupwara
KupwaraBachelors Of Journalism - Journalism
Singhania Unuversity
Jhunjunu Rajhistan 05.2022
Skills
Financial acumen
Timeline
Public Relationship Officer
Office of Member Of Parliament & Mla
08.2022 - Current
High School Diploma -
Boys Model Higher Secondary Kupwara
Bachelors Of Journalism - Journalism
Singhania Unuversity
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