Shahnaaz Sharma
New Delhi
Summary
As a Training and Development Specialist, I combined business development expertise with effective student counseling to drive admissions and organizational growth. I conducted outreach through calls and counseling sessions, guiding students in selecting and preparing for English proficiency tests such as IELTS, PTE, and CELPIP. By leveraging feedback and understanding individual needs, I provided tailored solutions to enhance student engagement and satisfaction. Additionally, I played a key role in expanding the student base, promoting programs, and achieving enrollment targets. My role demanded strong interpersonal, communication, and business acumen to align training objectives with institutional growth strategies effectively.
Overview
4
4
years of professional experience
Work History
Training and Development Specialist
Instagyan
New Delhi
06.2022 - Current
- Business Development: Proactively identified and pursued growth opportunities, enhanced client engagement, and expanded the student base to drive organizational success.
- Student Counseling: Provided personalized guidance to students on career and academic goals, including selecting and preparing for English proficiency tests, such as IELTS, PTE, and CELPIP.
- Training and Instruction: Conducted tailored training sessions to improve students' English language skills, ensuring their readiness for proficiency tests, and achieving target scores.
- Admissions and Feedback Management: Managed the entire admissions process, including outreach calls, enrollment, and collecting feedback to improve service quality and student satisfaction.
Training and Development Coordinator (freelancer)
The Institute of Standard British English
New Delhi
06.2021 - Current
- Conduct demo sessions to showcase program value and attract prospective students, contributing to admissions growth and business development.
- Counsel students on academic goals and career paths, guiding them toward enrollment in English proficiency programs.
- Deliver personalized training sessions for proficiency tests, such as IELTS, PTE, and CELPIP, helping students achieve target scores.
- Collect and analyze feedback to improve service quality, and ensure learner satisfaction.
- Work on an hourly basis, consistently maintaining high standards in training and counseling.
Education
B.com - Commerce
Delhi University
New Delhi12-2003
Advanced G-Tech - Computer Science
TATA Infotect Education
New Delhi04-2003
Skills
- Business Development and Admissions Growth
- Expertise in English proficiency training
- Student counseling and career guidance
- Customized content and lesson development
- Excellent oratory and communication skills
- Feedback analysis and quality improvement
- Soft skills training
- Performance assessment
Affiliations
- Reading books, particularly in genres such as thriller .
- Watching movies
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Training and Development Specialist
Instagyan
06.2022 - Current
Training and Development Coordinator (freelancer)
The Institute of Standard British English
06.2021 - Current
B.com - Commerce
Delhi University
Advanced G-Tech - Computer Science
TATA Infotect Education
Similar Profiles
Shahnaaz SharmaShahnaaz Sharma
Training and Development Specialist at InstagyanTraining and Development Specialist at Instagyan
Mayur YadavMayur Yadav
Consultant at WHA Partners & Whitehawk Associates LLCConsultant at WHA Partners & Whitehawk Associates LLC
Ankit TanejaAnkit Taneja
Founder at Uphaar - Roohani EnterprisesFounder at Uphaar - Roohani Enterprises
Ajit SinghAjit Singh
Financial Modeling Student(Internship) at InvactFinancial Modeling Student(Internship) at Invact
Akib SiddiquiAkib Siddiqui
Associate Manager at HCLTechAssociate Manager at HCLTech