QUANIN FIRDOUSE
Bangalore
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. I posses an ability to handle multiple projects simultaneously with a high degree of accuracy, looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Financial Advisor
Concentrix Daksh Services India Private Limited
03.2022 - Current
- Provided specialized financial planning support at TSB Bank for customers with diverse nature and individual needs.
- Specialized in Credit Cards Collections, provided support to customers by helping them with financial advice.
- Identified Vulnerabilities and dealt with empathy and caution. Expert in handling of escalation calls.
- Also was recruited to work under pilot department i.e Rectifications, to deal with backend work of various scales and communication directly with customers.
- Resolving queries and complaints of varying standards at first point, rectifying errors committed and providing accurate resolution to ensure satisfying journey of our customers.
Education
SSLC -
Florence English High School
Bangalore04.2016
Undergraduate - History, Business And Accounts
St. Charles Women's PU College
Bangalore03.2018
BCOM -
Mount Carmel College of Arts, Science And Commerce
Bangalore04.2021
Skills
- People Skills
- Customer Service
- Problem-Solving attitude
- Expert communication
- Backend office Task
Accomplishments
- Achieved Star Call award by providing excellent service to the customers with accuracy and efficiency.
- Awarded with Certificate of Appreciation for demonstrating Exemplary Performance
- Recognized for completing backend tasks with exceptional speed and accuracy
Hobbies
- Painting
- Thriller books
- Working out
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Urdu
Bilingual or Proficient (C2)
Timeline
Financial Advisor
Concentrix Daksh Services India Private Limited
03.2022 - Current
SSLC -
Florence English High School
Undergraduate - History, Business And Accounts
St. Charles Women's PU College
BCOM -
Mount Carmel College of Arts, Science And Commerce
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