Shahnawaz Shaikh
Surat
Summary
Goal-oriented manager with distinguished experience of Telecom & E-commerce industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Enthusiastic Team Leader eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Industrial Management and training in Cost Analytics. Motivated to learn, grow and excel in E-commerce Industry.
Overview
15
15
years of professional experience
Work History
Head Sales & Operation
3stage Private Limited
Surat
11.2017 - Current
- Continually maintained and improved company's reputation and positive image in markets served.
- Oversaw preparation of marketing copy, images, videos, emails and other collateral.
- Built and strengthened strategic relationships with leading Ecommerce partners.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Conducted trend analysis, benchmark reports, attribution analysis, and suggestions to accomplish ROI.
Head of Sales & Marketing
KHANTIL E-COMMERCE PVT LTD
Surat
12.2014 - 10.2017
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Supervised sales team of 50+ people, stepping in to support employees and deliver smooth sales processes for clients.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
- Nurturing clients by regular discussion & help them generate good amount of sales. Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Resolved customer issues quickly and managed over 100+ accounts to increase sales and meet quotas.
- Identified opportunities for growth within South Gujarat and collaborated with sales teams to reach sales goal.
- Targeted new markets and increased sales 25% through proactive sales and negotiation techniques.
- Increased monthly gross sales from Rs 1 Crore to Rs 1.5Crore and exceeded goals for sales, revenue and profit margins.
Territory Manager - Sales & Service
Bharti Airtel Ltd.
Surat
12.2013 - 11.2014
- Increase and maintain SOGA & SONA ( Share of Gross Adds / Share of Net Adds )
- Gain CMS and increase Revenue
- Ensure smooth functioning of assigned territory by regular personal visits
- Ensure each Cell site working properly and generating growth in revenue.
- Achieved month on month 100% target achievements in Aug + Sept + Oct 2014.
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Established successful account relationships with Channels and DSAs by building rapport and maintaining consistent communication.
- Increased volume business with existing accounts by 40% through tracking, monitoring and encouraging call time usage.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Executive
Bharti Airtel Ltd.
Ahmedabad
09.2012 - 11.2013
- Researched, proposed and implemented vendor agreements to decrease costs and improve services. Managed Billing Cost within AOP (for both MO & Fixed line)
- Managed and organized internal communication to hold staff accountable to priorities.
- Enabled revenue generation by Achieving paperless e-Bill penetration Targets.
- Trained new employees on proper protocols and customer service standards resulting reduction in Billing & bill delivery Complaints
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency resulting reduction of repeat complaints.
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans resulting SR SLA Adherence & enhance customer delight
- Reported issues to higher management with great detail, resulting in Simplified Bill & Processes & waiver reduction
Sales Co-ordinator
Bharti Airtel Ltd.
01.2007 - 03.2012
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment. Tracking the Complete postpaid activations of the ALEX & Enterprise Segment
- Maintained fruitful relationship with 5 Channel Partners & DST Team by identifying needs & offering appropriate service.
- Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
- Delivered complete Backend support to channel
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Monitored Daily / Weekly/ Monthly sales to write reports for senior leadership and streamline operational processes.
- Maintained through ECRM company database with essential account and sales information. Accountable to calculate & process DST's salaries.
Education
Master of Commerce - Cost Accounting & Industrial Management
Sir. K.P. College of Commerce
Surat04.2006
Bachelor of Commerce - Advance Account & Auditing
Seth C.D. Barfiwala College of Commerce
Surat04.2004
H.S.C - Commerce
Anglo Urdu High School
Surat04.2001
S.S.C - Commerce
Anglo Urdu High School
Surat03.1999
Skills
- Good communication skills and enthusiasm supported by character of reliability, thoroughness and timely deliveries of outcomes
- Problem solver, quick learner and good customer service skills
- Efficient and creative work habits
- Team player with leadership qualities
- Excellent Communication
- Analytical and Critical Thinking
- Planning and Coordination
Accomplishments
- Awarded Super Star Of the year Award 4th Sept 2022 for outstanding performance as a Head of Sales & Operation.
- Achieved Best Analytics Award - 8th Aug 2021 by introducing Cost Effective Solution for revenue leaking portals.
- Achieved Bangkok Pattaya Trip for achieving best performer of the year in Oct 2017
- Achieved Best Co-ordinator award in the year Sep 2008
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Gujarati
Bilingual or Proficient (C2)
Urdu
Intermediate (B1)
Arabic
Beginner (A1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Head Sales & Operation
3stage Private Limited
11.2017 - Current
Head of Sales & Marketing
KHANTIL E-COMMERCE PVT LTD
12.2014 - 10.2017
Territory Manager - Sales & Service
Bharti Airtel Ltd.
12.2013 - 11.2014
Executive
Bharti Airtel Ltd.
09.2012 - 11.2013
Sales Co-ordinator
Bharti Airtel Ltd.
01.2007 - 03.2012
Master of Commerce - Cost Accounting & Industrial Management
Sir. K.P. College of Commerce
Bachelor of Commerce - Advance Account & Auditing
Seth C.D. Barfiwala College of Commerce
H.S.C - Commerce
Anglo Urdu High School
S.S.C - Commerce
Anglo Urdu High School
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