Shah Nawaz Ahmed Khan

As Sales Head overseeing multiple verticals in Digital Marketing I led the entire sales function across strategy, execution, and client success. I was responsible for building and scaling sales pipelines, crafting value propositions for a diverse global client base (USA, UK, Australia), and leading end-to-end B2B/B2C sales efforts.

My key contributions included:

Designing and managing sales campaigns for inhouse projects like cheapseoclick.com, aerotrip.com, and somosdigital.com.

Conducting outbound prospecting via cold calls, email marketing, and LinkedIn outreach.

Delivering remote demos and presentations tailored to client goals, leading to consistent conversions.

Managing post sale account relationships, upselling addon services, and driving high customer retention.

Collaborating with digital marketing, technical, and content teams to ensure timely and result driven service delivery.

This role sharpened my capabilities in multi vertical sales leadership and remote client acquisition.

Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

As Senior Manager – International Sales, I led highimpact outbound sales initiatives targeting customers in the United States and United Kingdom for White Hat Jr., a leading EdTech platform under the Byjus Group. I was responsible for managing the entire sales lifecycle, including cold outreach, lead qualification, product demonstrations, objection handling, and closure.

Key achievements included consistently exceeding monthly revenue targets by 120–150%, building a reliable sales pipeline, and delivering personalized demo experiences that aligned with the educational needs of international parents and students. I collaborated with crossfunctional teams to optimize messaging and streamline conversion strategies for timesensitive, education focused purchases.

My role required exceptional communication, cultural sensitivity, and remote coordination, especially during latenight shifts to align with US/UK time zones.

As Business Development Manager at Qtonix, a digital marketing agency serving global clients, I was responsible for generating and converting leads for services such as SEO, PPC, SMO, and web development—primarily targeting small and mediumsized businesses (SMBs) in the USA, UK, and Australia.

My role involved executing cold outreach strategies, qualifying prospects, and presenting tailored marketing solutions through virtual consultations. I worked closely with the delivery team to ensure smooth client onboarding, clearly defining scope, goals, and expectations. I also implemented upselling frameworks to increase customer lifetime value by identifying additional service needs based on evolving client goals.

This role sharpened my skills in consultative selling, digital product positioning, and global client communication within a competitive market.

As Business Development Manager at Auroin, a digital marketing agency serving global clients, I was responsible for generating and converting leads for services such as SEO, PPC, SMO, and web development—primarily targeting small and mediumsized businesses (SMBs) in the USA, UK, and Australia.

My role involved executing cold outreach strategies, qualifying prospects, and presenting tailored marketing solutions through virtual consultations. I worked closely with the delivery team to ensure smooth client onboarding, clearly defining scope, goals, and expectations. I also implemented upselling frameworks to increase customer lifetime value by identifying additional service needs based on evolving client goals.

This role sharpened my skills in consultative selling, digital product positioning, and global client communication within a competitive market.

At Fareportal, a leading online travel company serving the North American market, I led a highperforming team responsible for selling flights, hotels, and vacation packages to customers across the USA and Canada. My role involved driving both individual and team sales performance, ensuring service excellence, and maintaining high standards of customer engagement in a fastpaced, targetdriven environment.

Key achievements and responsibilities:

Consistently achieved more than 110%+ of monthly KPIs, including sales conversion, revenue, and call quality.

Trained and mentored new agents in international travel booking protocols, customer handling, and upselling techniques.

Used GDS tools like Amadeus and Sabre for managing complex itineraries, reissues, and multiproduct bookings.

Resolved escalated client issues, improved service satisfaction scores, and minimized booking errors.

Provided performance feedback, daily coaching, and sales strategy guidance to a team of 20+ associates.

Worked in the American Express Travel division, powered by Travelocity, where I handled inbound travel sales and support for premium USbased AMEX cardholders. The role involved providing endtoend assistance for flight, hotel, and package bookings, with a focus on high accuracy, service excellence, and urgency for elite clients.

Key responsibilities and achievements:

Used Sabre GDS extensively to search, book, modify, and reissue complex itineraries including international and multileg travel.

Handled realtime travel queries, provided best fare options, seat selection, fare rules clarification, and loyalty program information.

Managed refunds, cancellations, exchanges, and service recovery for escalated travelrelated concerns.

Delivered hightouch service experiences aligned with American Express’s platinum and gold standards.

Maintained detailed booking records in client systems and ensured compliance with AMEX travel policies and quality benchmarks.Regularly

As a Tier1 Technical Support Associate, I provided internet troubleshooting and customer support to US based clients of Netscape, Comcast, and Verizon, focusing on resolving connectivity, email, and browser issues for residential users. This role marked the foundation of my customer facing experience in a high volume, performance driven environment.

Key responsibilities and accomplishments:

Delivered realtime technical assistance via voice support for users facing internet and browserrelated issues on Netscape and affiliated ISPs.

Diagnosed and resolved issues related to internet connectivity, email configuration, browser settings, and modem/router setup.

Escalated unresolved cases to Tier2 support while ensuring complete documentation in CRM tools.

• Maintained high customer satisfaction scores by combining technical accuracy with empathetic communication.
• Adhered to strict SLA and QA standards, contributing to overall team performance and process improvements.

• Science with PHysics Chemistry and Biology as Major subject