Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
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Shahnaz Chhoi

Shahnaz Chhoi

Mumbai

Summary

Seasoned Senior SAP FICO Consultant boasting a solid background in finance and control functions. Demonstrated ability to guide businesses through complex SAP system implementations, ensuring alignment with financial objectives. Strengths include deep understanding of SAP products, strong analytical skills, and expertise in project management. Previous roles highlighted by successful improvements to system efficiency and functionality.

Results-driven Senior SAP FICO Consultant with a proven track record in enhancing productivity through streamlined financial planning and asset management processes. Expertise in cost control strategies and complex problem-solving, delivering measurable improvements in project outcomes. Demonstrates strong leadership and communication skills, fostering collaboration within teams to exceed client expectations. Committed to driving efficiency and client satisfaction in all project initiatives.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior SAP FICO Consultant

Deloitte
Mumbai
04.2022 - Current
  • Analyzed business requirements to design and develop SAP FICO solutions.
  • Provided expertise in configuring the FI and CO modules including GL, AP, AR, Asset Accounting, Profitability Analysis, Cost Center Accounting, Internal Orders and Profit Center Accounting.
  • Led project teams in analyzing customer requirements and developing technical specifications for new SAP implementations.
  • Delivered functional training to end users on the use of SAP FICO modules.
  • Developed test plans, scripts and scenarios to ensure quality deliverables throughout the implementation process.
  • Performed unit testing of all developed objects to ensure functionality meets the specified requirements.
  • Troubleshot issues related to system performance, data integrity and user access rights with resolution within SLA timelines.
  • Coordinated with other team members for successful integration between different SAP components such as MM, SD, PP, FI, CO .
  • Performed post go-live support activities such as user acceptance testing and resolving production issues.
  • Conducted gap analysis between client's existing legacy systems and proposed SAP solution.
  • Configured master data elements like Chart of Accounts, Cost Centers, Profit Centers and internal orders.
  • Managed day-to-day operations of client's SAP environment including periodic maintenance tasks.
  • Implemented various international accounting standards like IFRS and US GAAP in the client's ERP landscape.
  • Designed workflow based approval processes using ABAP programming language.
  • Mentored junior consultants on best practices for development and deployment of solutions in a timely manner.
  • Conducted workshops with clients to understand their business objectives and provide appropriate solutions accordingly.
  • Developed and managed project plans while providing status updates to management.

Senior Consultant

KPMG
Mumbai
02.2017 - 03.2022
  • Led AMS and S4 Hana migration projects.
  • Leveraging knowledge of IT environments and industry trends, work across competencies, service lines, and sectors to develop innovative solutions to build and sustain risk management and governance programs for our clients.
  • Support teams responsible for transforming risk functions and implementing leading-practice technology solutions.
  • Collaborate with other members of the engagement team to plan the engagement, and develop work program timelines, risk assessments, and other planning documents.
  • Provide guidance and expertise to team members, and participate in performing procedures, especially focusing on complex, judgmental, and/or specialized issues with regard to ERP systems.
  • Provided strategic guidance to clients on best practices for business operations.
  • Developed detailed project plans and timelines to ensure successful completion of projects.
  • Demonstrate and apply strong project management skills, inspire teamwork and responsibility with engagement team members, and use current technology and tools to enhance the effectiveness of deliverables and services.
  • Provide broad functional knowledge of key ERP business modules
  • Drive high-quality work products within expected timeframes and on budget
  • KPMG (AMS, S4 Hana Migration & SAP S4 Hana 2021 Implementation)

Team Lead/ Senior Process Associate

Tata Consultancy Services
Mumbai
09.2014 - 08.2016
  • Company Overview: Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions
  • Delivering customer service
  • Completing objectives to tight deadlines
  • Working on Incident raised by Citibank customers by Emails
  • Process transactions efficiently and accurately while maintaining high service standards
  • Project management work such as Reports making like Productivity reports, Errors Report, MISC reports for Team
  • Delegating assignments to team members
  • Expertise in taking follow up on a daily basis
  • Daily Stand-up meetings & Client conference calls along with my team
  • General administration tasks such as maintaining records, opening post and sending letters to customers
  • Provide assistance & training to all other Jr
  • Associates by liaising with them through healthy interactions
  • Quality Check of the resolved issue & processing the same if any
  • Handling Client Accounts
  • Processing Pin request and Due date change request, Balance inquiries, late fee and interest charge reversal
  • Continuously update skill by participating in professional trainings, go for courses as instructed by Supervisor
  • Demonstrate a positive attitude, adaptability, flexibility, and punctuality
  • Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions
  • Awarded as best employee of the month
  • Participated in debate competition
  • Achieved target 100% in 3 subsequent months

Senior Customer Service Executive

Serco
Mumbai
12.2013 - 08.2014
  • Company Overview: Barclays Bank, which has had a branch presence in India since 1990, has achieved market leading positions in its chosen lines of business that include Corporate Banking & Investment Banking
  • Attending escalation calls apart from taking normal calls
  • Conveying the client requirements to the team with regards to the process
  • Attaining daily, weekly, and monthly targets specified by the process
  • Adhering to the schedule as prescribed by the TL
  • To study the functionality and business process changes and suggest necessary actions to be taken and training to be provided to the team members
  • Customer Fraud queries for Barclays Fraud Process
  • Solving customer queries also blocking cards and issuing new ones to the customer
  • Verifying customer Transactions
  • Barclays Bank, which has had a branch presence in India since 1990, has achieved market leading positions in its chosen lines of business that include Corporate Banking & Investment Banking

Accountant

M. Framroze Marketing Company Pvt. Ltd.
Mumbai
06.2009 - 12.2012
  • Three years Six month of working experience as Accountant
  • Analyze financial reports and records relative to the accounting of reserves, assets expenditures
  • Analyze trends, costs obligations related to financial statements
  • Responsible for reviewing and verifying the accuracy of journal entries accounting classifications assigned to various records
  • Comply with internal controls
  • Maintaining of the Account and Leger Books
  • Involved in performing some financial related and marketing transactions
  • Purchase & sales register
  • Efficiently handling Statutory and Risk base audit
  • Handling day to day activities related to financial & accounting entries
  • Handling bank related operations for the company like making demand draft for Customers
  • Ensuring smooth salary processing of Staff and all other service-related activities
  • Payment of employee vouchers
  • (Expenditure Vouchers)
  • Ensuring month end activities related to closure of account & ledger book
  • Tally of petty cash books
  • RTGS/NEFT request of customers if required
  • Handled cash Account & cash transactions

Junior Research Associate

GRID STONE RESEARCH
Mumbai
01.2008 - 12.2008
  • Gathered information relevant to the subject of research and that which is vital for conducting experiments
  • Sorted, formatted and analyzed information to make accurate inferences
  • Writing reports based on the research methods, research analysis and verify if the actual objectives were met
  • Data capturing and detailed analysis of the same
  • Conducting QA of the data
  • Preparation of earning notes for the specified company
  • Reports making
  • Data Extracting & inputting values when required

Junior Research Associate

ABN AMRO BANK
Mumbai
06.2007 - 12.2007
  • Company Overview: Banking Sector
  • Successfully handling the customer queries regarding current/Saving account
  • Accountable for building client relationship and responsible for open accounts for the customers
  • Term deposits
  • Resolution of customer complains
  • Balance inquiry, Cheque status, de-register from mobile banking, Insurance
  • Acknowledgment letter to the new customers, Sanction the drafts to the Customers
  • Make regular entry of the interests in to the accounts of customers
  • Client relationship and responsible for open accounts for the customers
  • A/C closures, FD closures, revalidation of FD, control deliverables, ECS, printing statement, indenting for the cheque books, cheque book request, customer complaints and processing of credit card and AC opening formalities
  • Banking Sector

Education

SAP FI Certified -

12.2016

B. Com -

University of Mumbai
01.2007

H.S.C -

Maharashtra State Board
01.2004

S.S.C -

Maharashtra State Board
01.2002

Skills

  • Accounts payable management
  • Accounts receivable management
  • Time management
  • Client relations
  • Business process analysis
  • Financial reporting and analysis
  • Written communication
  • Multitasking
  • Problem-solving abilities
  • Team collaboration
  • Quality assurance
  • Excellent communication

Certification

SAP FI Certified, 12/01/16, 96%

Personal Information

  • Date of Birth: 20/05/1987
  • Nationality: Indian
  • Marital Status: Married

Languages

English
First Language

Timeline

Senior SAP FICO Consultant

Deloitte
04.2022 - Current

Senior Consultant

KPMG
02.2017 - 03.2022

Team Lead/ Senior Process Associate

Tata Consultancy Services
09.2014 - 08.2016

Senior Customer Service Executive

Serco
12.2013 - 08.2014

Accountant

M. Framroze Marketing Company Pvt. Ltd.
06.2009 - 12.2012

Junior Research Associate

GRID STONE RESEARCH
01.2008 - 12.2008

Junior Research Associate

ABN AMRO BANK
06.2007 - 12.2007

SAP FI Certified -

B. Com -

University of Mumbai

H.S.C -

Maharashtra State Board

S.S.C -

Maharashtra State Board

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Shahnaz Chhoi