Shahnaz Chhoi

• SAP S/4HANA finance transformation and AMS engagements for global clients.
• FI/CO process optimization with focus on automation and compliance.
• SAP BTP, AI Joule, and custom AI-based solution exploration and implementation.
• Cross-functional collaboration and functional leadership.

• End-to-end SAP FI/CO design and configuration.
• Bank Communication Management and integrations.
• Functional specifications, testing, UAT, and post go-live support.

• AMS, SAP S/4HANA Migration, and implementation projects.
• IFRS and US GAAP implementations.
• Team mentoring and project management.

Team Lead at TCS with experience supporting Citibank operations, delivering high-quality customer service, transaction processing, and incident resolution within strict deadlines. Led team coordination, reporting, and quality checks while ensuring accuracy in account handling and client requests. Recognized for strong performance, achieving targets consistently and receiving “Best Employee of the Month” award.

Senior Customer Service Executive at Serco, supporting Barclays Bank operations with a focus on handling customer queries and fraud-related issues. Managed escalation calls, ensured adherence to targets and schedules, and communicated process updates to the team. Contributed to process improvements and team training through strong understanding of business workflows.

• Finance & Banking Professional with experience in financial analysis, accounting, and client servicing within the banking sector. Managed journal entries, ledger maintenance, audits, and month-end closures while ensuring compliance with internal controls. Handled customer account operations, transactions, and relationship management, delivering accurate reporting and efficient resolution of queries.

• Banking and Finance professional with hands-on experience in accounting operations, financial analysis, and regulatory compliance. Skilled in managing end-to-end accounting activities including reconciliations, audits, payroll processing, and cash/bank transactions, while ensuring accuracy and control adherence. Adept at handling customer banking services, resolving queries, and building strong client relationships alongside delivering insightful reports and data analysis.

• Experienced Finance & Banking professional with a strong foundation in accounting operations, financial review, and compliance management. Proficient in overseeing ledger activities, validating financial entries, supporting audits, and managing end-to-end banking transactions including payroll, cash handling, and fund transfers. Demonstrates strong analytical and reporting skills, along with the ability to manage customer accounts, resolve service requests, and maintain long-term client relationships.