Shahnaz Parveen
Kolkata
Summary
I'm an Assistant Manager at Kotak Mahindra Bank with 3.5 years of work experience in managing branch banking operations. Customer-focused individual with a passion for delivering exceptional service. Committed to improving customer satisfaction and driving positive outcomes.
Overview
4
4
years of professional experience
Work History
Assistant Manager
KOTAK MAHINDRA BANK LTD
KOLKATA
06.2021 - Current
- Maintained positive, professional working environment to optimize staff and customer satisfaction.
- Enhanced customer service ratings through compassionate, considered customer care provisions.
- Provided warm and friendly welcome to customers to create excellent first impression.
Education
Banking and Finance course -
NIIT Ltd
2020
B.com (Hons) -
Calcutta University
2020
Secondary (12th) -
Hartley Higher Secondary School (WBBSE
2017
10th -
ParveenJagriti Vidyapeeth (English Section) School (WBBSE
2015
MBA - FINANCIAL MANAGEMENT
Narsee Monjee Institute of Management Studies
Kolkata, WBSkills
- Professional Skills
- Communication skills
- MS-Office 2013
- Advance Excel
- Finacle 10
- Customer service and satisfaction
hobbies
- Listening to music
- Internet surfing
STRENGTHS
- Time Management
- Positive Attitude
- Self-disciplined
- Quick Learner
Languages
- English, Bengali and Hindi
AREA OF INTEREST
- BANKING AND FINANCE
Timeline
Assistant Manager
KOTAK MAHINDRA BANK LTD
06.2021 - Current
Banking and Finance course -
NIIT Ltd
B.com (Hons) -
Calcutta University
Secondary (12th) -
Hartley Higher Secondary School (WBBSE
10th -
ParveenJagriti Vidyapeeth (English Section) School (WBBSE
MBA - FINANCIAL MANAGEMENT
Narsee Monjee Institute of Management Studies