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Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
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Affiliations
Software
Languages
Timeline
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shahnwaz siddique

shahnwaz siddique

Application Support
Bengaluru,KA

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programs

Summary

Experienced Application Engineer with over 10 years in Production and Application Support, specializing in maintaining 100% uptime for commercial applications and resolving complex database and middleware issues. Proficient in SQL Dev Tool, Remedy 9, ServiceNow, and Grafana, with a solid foundation in .NET and SQL, ensuring seamless service delivery in accordance with SLAs. Demonstrated success in guiding product cycles from conception to completion, managing design efforts, and optimizing configurations to enhance customer satisfaction. Committed to leveraging analytical skills and technical expertise to drive organizational growth while providing comprehensive support in a 24/7 production environment.

Overview

10
10
years of professional experience
3
3
Certifications

Work History

Application Support Engineer

AXI Technology
11.2024 - Current
  • Application & Server Health Monitoring
  • Perform TVT and BVT when business require.
  • Monitoring dashboard and query.
  • Monitoring the log files which is upgrading continuously.
  • Actively monitor Splunk and New relic dashboard
  • Involve in annual DR activity
  • Proactively work on high priority alert and incident
  • Investigate and analyze the Incidents to restore a failed IT Service as quickly as possible.
  • Prioritizes requests in accordance with agreed service level agreement.
  • Resolve Incidents within the specified Service Level Agreements/Operational Level Agreements.
  • Verify resolution with end-users and resolve assigned Incidents.
  • Document troubleshooting steps and service restoration details.
  • Work with development team and testing team to analysis the issue.
  • Coordinating with development team with business users for system deployment and modifications.
  • Monitor/ follow up for unresolved incidents with external support, e.g., Dev Team/Testing Team.
  • Ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements.
  • Project: A&Z Bank
  • Tools & Applications Used: Splunk, New Relic, Slack, Jenkins, Jira, Datadog

Application & Production Support

EY GDS
09.2021 - 11.2024
  • Application & Server Health Monitoring
  • Monitoring alert logs & Jobs.
  • Incident Management
  • Monitoring the log files which is upgrading continuously.
  • Administrating the job status & taking appropriate actions as instructed.
  • Good Hands-on Knowledge and experience on SQL - DML, DDL, DCL, Transaction Control & Data Retrieval.
  • Delete old logs files and directories
  • Monitor the processes and kill it force fully in case of any requirements
  • Investigate and analyze the Incidents to restore a failed IT Service as quickly as possible.
  • Prioritizes requests in accordance with agreed service level agreement.
  • Resolve Incidents within the specified Service Level Agreements/Operational Level Agreements.
  • Verify resolution with end-users and resolve assigned Incidents.
  • Document troubleshooting steps and service restoration details.
  • Work with development team and testing team to analysis the issue.
  • Coordinating with development team with business users for system deployment and modifications.
  • Monitor/ follow up for unresolved incidents with external support, e.g., Dev Team/Testing Team.
  • Ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements.
  • Responsible for maintenance and new / patch release or of application, It include chasing for scripts and build with dev team, Testing same in lower environment, communicating with business, initiating change request and taking forward into production.
  • Owned responsibility of deployment such as raising change request and coordinating with the change Board and internal team to complete the change request.
  • Providing post deployment support for upgrades / changes / enhancements done on production (Live) Environment
  • Documentation and training to user about different functions of the application / work around
  • Project: MEIJER (Client: US)
  • Tools & Applications Used: ASP.NET, PL SQL, MVC, C#, Service Now, Splunk, Post Man, Mainframe

Deployment, Maintenance and troubleshooting

TCS
08.2019 - 09.2021
  • Leads the development module team and directs production deployment and support activities.
  • Provided support to stakeholders to configure the packages in their respective environments (On-Prem or Azure Cloud) and involved in production bug fixes.
  • Good command on DML, DDL, DCL, Transaction Control & Data Retrieval.
  • Communicated with various teams to resolve the environment, infrastructure issues etc. Responsible for migrating TFS to Azure Develops CI/CD pipeline implementation Assisting team with data queries.
  • Requirements gathering and analysis.
  • Creating Functional requirement Document and Technical requirement document
  • Using docker tool to create, deploy and run application by using container.
  • Monitoring Jobs & alert logs.
  • Using various monitoring tools like Grafana, Postman, Azure monitor to check System up to date.
  • Using Kubernetes's to deploy and scale app and validate the health of our services
  • Load balance requests and monitoring resource Checking files, directory permissions and Creating files, directories.
  • Coordination with next Level team for issue resolution/others.
  • Tools & Technology Used: ASP.NET 4.0, C#.NET 4.0, MVC, Teradata, PL SQL, Splunk, Grafana

Support Engineer

PWC(PriceWaterHouseCooper)
03.2018 - 07.2019
  • Perform 1st/2nd level support for production application and system related events and incidents.
  • Escalate incidents to vendor or specialist teams for resolution where required.
  • Participate in regular meetings with stakeholders, prepare and document meetings, track progress.
  • Maintain an end-to-end view of the application and infrastructure landscape
  • Good understanding of ITIL Service Management framework such as Incident, Problem, and Change processes.
  • Excellent trouble-shooting and problem-solving skills.
  • Participate in application releases, from development, testing and deployment into production
  • Experience of working with Devops
  • Tools & Technology Used: ASP.NET 4.0, C#.NET 4.0, Azure, ServiceNow, Devops, TFS, GIT, Splunk

Junior Developer

Redog Software
08.2015 - 07.2019
  • Perform software development activities based on customer and stakeholder requirements. To understand, discuss and implement assigned work products/functionalities to develop large scale applications.
  • Work closely with 1st level support teams and work as part of the 2nd level support team to ensure team is meeting the business’ requirements. Participate in regular meetings with stakeholders, prepare and document meetings, track progress.
  • Effectively communicate issues and status updates with business users, development teams and Global Support
  • Work closely with L1 team members to provide quick support & escalation.
  • Participate in application releases, from development, testing and deployment into production
  • Good to Have: Knowledge/experience in Monitoring Tools - Splunk, Dynatrace.
  • Tools & Technology Used: ASP.NET 4.0, C#.NET 4.0, PL SQL, Java Script HTML, CSS

Education

MCA -

RGTU University Bhopal
01.2015

BCA - undefined

B.R.A.B.U Muzaffarpur
01.2011

S.S.C - undefined

Bihar Board
01.2007

Skills

Languages: NET

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Certification

Microsoft Azure Certified AZ 900, DP 900, AZ 104

Accomplishments

  • Supervised team of 5 staff members.
  • Led RCA for 15+ recurring P1/P2 incidents on a core ASP.NET MVC application, resulting in a 40% reduction in repeat failures over six months.
  • Provided L2 support for 4 applications deployed on Azure App Services, troubleshooting connectivity and scaling issues via the Azure Portal, maintaining a 99.95% availability.
  • Elevated Resolution Rate: Resolved 90%+ of escalated L2 incidents (P1/P2) across multiple commercial banking applications within the established SLA/OLA , consistently verifying solutions with end-users.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • Microsoft Certified: Azure Administrator Associate (AZ-104)
  • Microsoft Certified: Azure Fundamentals (AZ-900)
  • Microsoft Certified: Azure Data Fundamentals (DP-900)
  • ITIL Foundation Level
  • EY Cloud Bronze Badges

Software

NET Stack: ASPNET, MVC

C#NET

SQL Server

Datadog

New Relic

Azure

BMC-Remedy

Service Now

Linux/UNIX

Languages

English
Advanced (C1)

Timeline

Application Support Engineer

AXI Technology
11.2024 - Current

Application & Production Support

EY GDS
09.2021 - 11.2024

Deployment, Maintenance and troubleshooting

TCS
08.2019 - 09.2021

Support Engineer

PWC(PriceWaterHouseCooper)
03.2018 - 07.2019

Junior Developer

Redog Software
08.2015 - 07.2019

BCA - undefined

B.R.A.B.U Muzaffarpur

S.S.C - undefined

Bihar Board

MCA -

RGTU University Bhopal

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shahnwaz siddiqueApplication Support