Shahood Ali Khan
Gurgaon
Summary
High-performing professional with 7 years of experience delivering successful improvements for business operations, profitability and team development. Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
7
7
years of professional experience
Work History
Senior Manager
Cashify
Gurgaon
2017.08 - Current
- Managing Pan India Operations.
- Mapping business goals to different functions and individuals, and ensuring week-on-week progress against the stated goals.
- Developed high-level implementation plans and determined future logistics organizational structure/support.
- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing.
- Implementing solutions.
- Responsible for computing staff performance on a monthly basis for employee recognition, incentives, and contest programs.
- Pin codes mapping and locality mapping for entire LM operations.
- Dealing with customer feedback, inquiries, complaints, and refunds.
- Plan and track each and every order to ensure good customer service.
- Open new cities where we have potential to grow business.
- Managing Pan India 3PL pickup.
- Manpower and asset planning for the peak season (Dussehra – Diwali) based on analysis of previous load trends.
- Responsible for technical support for the Store team and customers.
- Reduced TAT of 3PL from 10 days to 5 days.
- Maintaining good accuracy of each and every device.
- Monitoring logistics performance and identifying improvement opportunities.
- Improved inventory accuracy by developing and implementing enhanced control systems.
- Manage all functions of the warehouse and track every device inventory.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Created detailed reports on the performance of individual departments within operations.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Developed key performance indicators to measure effectiveness of operational processes.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
Education
B.com -
Bareilly College Bareily
Skills
- Customer Service
- Business Development
- Business Planning
- Data Analysis
- Warehouse Operations
- Business and Operations Management
- Staff Management
- Team Building/Leadership
- Last Mile Expansion
- Client Relationships
- Purchasing and procurement
- Operations Management
- Data Management
- Customer Relationship Management (CRM)
- Planning and Implementation
Accomplishments
- Ownership Award
- Best Zonal Manager
- Employee Of the Month
Languages
Hindi,English
First Language
Timeline
Senior Manager
Cashify
2017.08 - Current
B.com -
Bareilly College Bareily
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