Summary
Overview
Work History
Education
Skills
Websites
Timeline
BusinessAnalyst
Shahroz Mirza

Shahroz Mirza

Delhi

Summary

As a seasoned professional with over 10 years of experience in various industries, I have developed a broad skill set and knowledge base that is applicable to a wide range of business scenarios. In eCommerce, I have managed various online stores, oversaw product listings, and evaluated sales performance to optimize conversion rates. Through my work in customer service, I have honed my communication and problem-solving skills to provide topnotch service to customers and resolve any issues that may arise. My experience in retail has taught me the importance of visual merchandising, inventory management, and event planning to create a positive and engaging shopping experience for customers. Additionally, my background in fashion has allowed me to stay up-to-date with the latest trends and styles, and work closely with designers to bring their vision to life. I also have experience in managing projects, from planning to execution, and have worked closely with cross-functional teams to ensure timely completion of deliverables. In terms of marketing, I have developed and executed various campaigns, including digital marketing and social media strategies, to drive customer engagement and increase sales. Overall, my expertise in these areas has allowed me to successfully navigate various industries and contribute to the success of the businesses I have worked for.

Overview

12
12
years of professional experience
3
3
years of post-secondary education

Work History

Business Head

Meena Bazaar
04.2023 - Current
  • Successfully led the expansion of Meena Bazaar by almost 2X the number of stores in just one year, resulting in significant revenue growth
  • Developed and executed strategic plans to penetrate new markets, identifying locations and negotiating leases
  • Managed cross-functional teams including sales, marketing, HR, and finance to achieve business objectives
  • Established and maintained relationships with suppliers and vendors to ensure timely delivery of inventory and materials
  • Conducted market research to identify customer needs and preferences, and developed customer-centric products and services to drive sales
  • Spearheaded the development and implementation of a loyalty program, resulting in increased customer retention and sales
  • Collaborated with the HR department to oversee recruitment, training, and performance evaluation of employees
  • Analyzed market trends, sales data, and financial metrics to develop performance reports and strategies for future growth.

Business Manager

Meena Bazaar
02.2022 - 03.2023

DGM eCommerce

VOSTRO
04.2019 - 01.2022
  • Developed and managed online sales platform, membership strategy, and activations
  • Ensured adequate stock management tools and processes are in place to enable efficient working across all online store fronts
  • Conducted research on categories, competition, product range, bestsellers, and keywords
  • Researched potential categories and subcategories to identify new growth opportunities
  • Made sales plan, market plan, and forecast for the entire marketplace
  • Ran various promotions and ensured day-to-day E-commerce operations
  • Supported and coordinated with the marketing team for digital marketing related to E-commerce business
  • Managed appropriate product promotions on all E-commerce platforms in collaboration with platforms like Amazon, Flipkart, Myntra
  • Designed and planned exclusive product ranges for E-commerce partners and worked closely with design, product, and production team
  • Developed different strategies for B2B platforms like Bijnis, Udaan, and dobulk and implemented according to the nature of the business
  • Achieved sales target across all the B2B platforms
  • Analyzed and implemented logistic channels for B2B and B2C separately as per the requirement of the business.

Ecommerce Key Account Manager

VOSTRO
06.2016 - 03.2019
  • Create and manage product listings and ensure its quality in terms of descriptions, keywords, and photographs
  • Handle all the online platforms i.e
  • Amazon, Flipkart, Snapdeal, Paytm, Voonik, Limerod, Jabong, Myntra, Shopclues
  • Manage all the warehouse activity includes inventory management, order processing, dispatching, RTO, and claims
  • Meet and coordinate with channel partners to ensure steady growth and discuss steps to increase the visibility of products
  • Achieve monthly sales target across all the platforms
  • Learn new technology and tools and apply the same in business
  • Generate various MIS reports telecasting monthly and yearly figures which help in taking future decisions
  • Coordinate with the procurement team to add up-to-date products should be added to the product basket.

Team Manager

Konnectv Pty Ltd.
07.2015 - 05.2016
  • Leads and manages a team of CSR's in the optimal execution of call center operations activities
  • Ensures that each team member meets/exceeds their goals and metrics on a daily, weekly, and monthly basis
  • Conducts performance management activities for team members supervised
  • Conducts timely planning, assessment, and feedback meetings as stipulated in the company's performance cycle
  • Handles escalation calls from CSR's, exercising discernment on whether or not individuals are capable of handling complex customer calls
  • Prepares reports on top and bottom performers and cross-checks this with overall metrics for the account/program
  • Manages the queue and controls abandoned calls by utilizing available equipment and resources
  • Acts as a Human Resources and HR-Business Partners point-person, having the jurisdiction to address grievances in line with the Company's policies/procedures
  • Attends to Compensation and Benefits concerns of assigned CSR's, focusing on payroll disputes, the timely preparation and submission of payroll templates
  • Accurately tracks and indicates hours of overtime.

Senior Sales Executive

Konnectv Pty Ltd.
01.2014 - 06.2015

Customer Care Executive

Konnectv Pty Ltd.
05.2012 - 12.2013

Education

Bachelor's Degree - BSC in hotel management and applied nutrition

Institute of Hotel Management
01.2007 - 04.2010

Skills

    Strategic Planning Sales and Negotiation Market Research and Analysis Leadership and Team Management Communication Skills Relationship Building Innovative Thinking Customer Focus

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Timeline

Business Head

Meena Bazaar
04.2023 - Current

Business Manager

Meena Bazaar
02.2022 - 03.2023

DGM eCommerce

VOSTRO
04.2019 - 01.2022

Ecommerce Key Account Manager

VOSTRO
06.2016 - 03.2019

Team Manager

Konnectv Pty Ltd.
07.2015 - 05.2016

Senior Sales Executive

Konnectv Pty Ltd.
01.2014 - 06.2015

Customer Care Executive

Konnectv Pty Ltd.
05.2012 - 12.2013

Bachelor's Degree - BSC in hotel management and applied nutrition

Institute of Hotel Management
01.2007 - 04.2010
Shahroz Mirza